66 recorded Rippling incidents since November 2024, with official updates, affected components, duration and resolution information.
We are experiencing higher than usual error rates across our products. We've identified the impacted subsystem and mitigation is in progress.
We mitigated the issue and are fully recovered.
This incident has been resolved.
Users with version 8.12.40.31 of the 1Password browser extension may be unable to complete passkey verification to sign in, or add new Rippling passkeys to their account. 1Password is preparing a fix, and we will share another update when more information is available.
Rippling passkey sign-in and creation are restored with 1Password extension version 8.12.41, now available for Chrome, Edge, and Safari. Updating the extension restores Rippling passkey functionality; Firefox users were not affected.
This incident has been resolved.
On October 6, some users were unable to sign in to the RPass Chrome extension. We reverted the change that caused the issue and confirmed sign-in was restored by 3:00 PM PDT.
We are investigating issues where the Rippling app is not loading. We will provide an update within the next 10 minutes.
We observed an overload in utilization of our authentication database. Access to Rippling has started to recover but there may be some degraded performance.
The Rippling app is fully operational again. We are continuing to investigate the root cause of the database overload.
The Rippling app is fully operational again. We are continuing to investigate the root cause of the database overload.
This incident has been resolved.
Rippling is loading intermittently/not at all for both employees and customers
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing a technical outage, impacting our live chat and support email systems. We'll provide an update in 30 minutes or sooner if additional information becomes available.
The system outage affecting live chat and support emails remains ongoing. We are continuing to monitor the situation and will provide another update in 30 minutes or sooner if additional information becomes available.
The technical outage impacting our live chat and email support has been fully resolved. All support channels are operating normally, and our team is actively responding to all pending inquiries.
Rippling REST APIs experienced increased latency beginning September 10th, 2026 11:21 AM EST. The issue was resolved September 10th, 2026 2:20 PM EST. During this window, Functions and App Studio pages that rely on REST APIs may have resulted in failures due to timeout thresholds breached.
We have identified an issue preventing some saved payroll reports from loading when certain payroll fields are included. We are implementing a fix and will provide another update once report access has been restored.
We have restored access to affected saved payroll reports for customers in the United States. We are continuing work to restore report access for affected customers in the European Union and will provide another update once restoration is complete.
The issue affecting saved payroll reports has been resolved, and report access has been restored.
This is now resolved. It affected some users for <15 minutes.
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.
A fix has been deployed and we are rolling it out for all impacted integrations. Any data not yet synced will start resyncing automatically.
We identified an issue where some third-party integrations were showing disconnected / invalid-token behavior related to the rollout. The team reverted the change in production and retriggered syncs to recover affected integrations. - Impacted integrations, including Ramp and Box, have recovered - Some integrations that remain disconnected are unrelated to the this incident. In those cases, tokens were already revoked, expired, or deactivated, and customers may need to reconnect manually
We are currently investigating
Issues seem resolved, continuing to monitor
Services returned to normal
To mitigate a previous incident, non-critical asynchronous tasks were paused on Monday, July 27 at 9:30a PT and re-enabled around 3:30p PT. We are still working through the task backlog, and some things across Rippling - like group membership - will be stale until the remaining jobs catch up.
This incident has been resolved.
Users are unable to access the Rippling web and mobile apps. We will provide an update within the next 10 minutes.
Access to Rippling is restored. We are investigating a recent change that may have resulted in an increase in query load and have increased infra capacity to handle the load in the interim.
We paused non-critical asynchronous tasks earlier today to restore site health. Although we have re-enabled those tasks again, the asynchronous task queue is still catching up. As a result, some things across Rippling - like group membership - could be stale until the remaining jobs catch up over the next few hours.
Access to the Rippling app has been fully restored.
We are investigating issues where users are unable to access the Rippling web and mobile apps. We will provide an update within the next 10 minutes.
We are in the middle of rolling back the latest deployment. Performance remains degraded while the rollback is in motion. Next update within 10 minutes.
Access to the Rippling app is restored. We are monitoring site health and performance.
The incident is mitigated, as app performance metrics are back to normal levels.
This incident has been resolved.
Rippling displayed "Access denied" to some users accessing Rippling. The issue has been fully mitigated and Rippling is fully operational again.
Some AI capabilities, including building or editing AI dashboards, are unavailable.
This incident has been resolved.
We are investigating degraded performance of the Rippling app loading. We will share an update in the next 10 minutes.
We have identified the task that was overloading the system and have mitigated the issue. There were timeouts occurring for ~10 minutes but the site is operational again.
This incident has been resolved.
We are aware of issues with the Rippling app loading. Some parts of the Rippling app are degraded and not loading. We are investigating.
Access to the site is back to normal, but we are continuing to investigate and address the root cause.
We've made fixes to mitigate the issue and are monitoring the results.
This incident has been resolved.
Rippling AI actions are currently not working. The issue has been identified and a fix is being deployed.
This incident has been resolved.
