Royal Mail outage history

We are currently unable to get service updates from Royal Mail systems which means if you have recently been given access to a new service this will not be visible. You can continue to generate labels and do your end of day manifesting as normal and we will hold any billing data for services other than tracked until OBA is working as expected. We will provide an update in due course.

The Royal Mail team are continuing to work on restoring OBA to normal service and are making good progress. In the meantime, please continue to use your shipping systems as normal and generate labels as you usually would. There is no impact to label creation or your day-to-day shipping activity. As part of the recovery process, we are temporarily holding billing data from being passed into OBA. This is a planned measure to support a smooth and controlled restoration of service and does not affect your ability to continue processing items. We'll resume the flow of billing data once full OBA access has been restored and the platform is operating normally. Thank you for your patience and understanding. We'll continue to provide updates as recovery work progresses.

The Royal Mail team are continuing to make good progress on restoring OBA to normal service and are expecting to provide another update shortly. Thank you for your patience and understanding. We'll continue to provide updates as recovery work progresses.

The Royal Mail Team has confirmed that OBA has now been fully restored and is available for use and we are actively monitoring the services. We would like to extend our sincere apologies for the disruption caused by today's unplanned outage and thank you for your patience and support while we worked to resolve the issue. If you experience any further issues or have any questions, please do not hesitate to get in touch.

This incident has been resolved.

We are currently unable to get service updates from Royal Mail systems which means if you have recently been given access to a new service this will not be visible. You can continue to generate labels and do your end of day manifesting as normal and we will hold any billing data for services other than tracked until OBA is working as expected. We will provide an update in due course.