Ruvna outage history

We’re seeing an increase in import sync failures for some Veracross schools. The Veracross API is currently returning empty responses, which is preventing data from syncing into Ruvna. We’ve contacted Veracross support and are working with them to find the cause. We’ll post updates here as we learn more.

A sync was successfully run for all impacted Veracross schools. We are continuing to investigate the root cause with Veracross support.

A fix has been implemented and we are monitoring results.

The issue has been resolved.

We are investigating delays in SIS data syncs into Ruvna.

We are seeing elevated errors and timeouts from one of our SIS partners' APIs, which appears to be the source of these delays. Imports for schools on that platform are taking far longer than normal to complete, and because SIS jobs share a processing queue, that backlog is delaying schools on other SIS platforms as well. This is also broader than our first update indicated. In addition to delays importing data into Ruvna, SIS writeback from Attendance is delayed. Attendance recorded in Ruvna is not currently posting back to your SIS on the usual schedule. Attendance taken in Ruvna is saved and accurate, and nothing needs to be re-entered. Pending records will write back to your SIS once the queue clears. Taking attendance, viewing rosters, and all other Ruvna features continue to work normally. We are working to limit the impact of the affected imports on the rest of the queue and are monitoring our partner's status.

We are continuing to work on a fix for this issue.

We are continuing to investigate, and working on a fix for this issue.

We are continuing to investigate, and working on a fix for this issue. We will share updates here as they become available.

The SIS partner's API that was exhibiting errors and timeouts is becoming stable again, resulting in data syncs being resumed as well as enqueued attendance writeback update being dispatched successfully. We are monitoring the results.

This incident has been resolved. All systems are operational.

We are investigating reports of users being unable to add new Trusted Visitor passes to their Apple Wallet.

The issue has been identified and a fix is being implemented.

The issue has been resolved.

We are investigating elevated errors accessing Ruvna.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue connecting to the Veracross API. School data syncs, absent data syncs, and SIS Writeback are unavailable for schools using the Veracross API.

Our connection to Veracross API has been restored, and data is now syncing from an into Veracross. We're closely monitoring to ensure the connection remains stable.

Ruvna's connection to Veracross is now stable. Any student status updates that previously failed to be submitted to Veracross this morning have been now been submitted.

We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We have received reports of increased delays and failures in delivering phone calls and text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US.

We are continuing to monitor Twilio delays.

We are continuing to monitor Twilio delays. Twilio is still reporting multiple network delays.

Twilio is continuing to observe messages to ensure a full recovery.

We are investigating an issue impacting the successful execution of Background Checks in Visitor Management.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

Due to ongoing network interruptions with an upstream provider, Ruvna data import sync operations are facing delays and in some cases are being paused. We're investigating and will update this page with more details as the delays are resolved.

All pending data syncs have now been completed, and further syncs are running normally as we continue to monitor things closely.

Data syncing functionality has been fully restored and is stabilized.

We are investigating reports of increased delays and failures in delivering text messages from our short code. We are aware of an ongoing Twilio incident affecting SMS delivery for some short codes to and from multiple networks in the US, and are working to determine if our services are impacted.

We have confirmed that our short code is affected by an ongoing carrier network issue impacting SMS delivery to multiple networks in the US. Our team continues to work with our SMS provider and monitor the situation closely. SMS messages may experience delays or failures during this time. We will provide updates as soon as we receive more information or see service improvements. We apologize for any inconvenience this may cause.

SMS delivery is functioning normally based on current monitoring. We're continuing to watch things closely as the issue fully resolves. We'll keep monitoring to make sure everything remains stable before closing this incident.

This incident has been resolved.

We are currently investigating reports of increased errors and issues with sending parent emails through Ruvna Attendance.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

This incident has been resolved.

School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

This incident has been resolved.

School data syncs with the Blackbaud SKY API are failing due to a service outage with Blackbaud.

This incident has been resolved.

We're investigating issues accessing rosters and students in Ruvna.

We are continuing to investigate the issue.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

The issue has been resolved.

Schools are reporting being unable to access various parts of the Attendance module. We are investigating the issue.

We are continuing to investigate the issue.

A fix has been implemented and schools should now be able to access Attendance again. We are continuing to monitor the situation and will provide further updates as needed.

This incident has been resolved.

School data syncs are failing at an increased rate. We are investigating the issue.

One of Ruvna's upstream providers is having issues with their services. This is resulting in degraded performance and failures when running school data sync processes. We are continuing to monitor the situation and will provide updates as necessary.

This incident has been resolved.

We're experiencing an elevated level of errors when syncing rosters with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

This incident has been resolved. If your school syncs rosters into Ruvna via the Blackbaud API, we recommend checking your Ruvna environment to make sure roster data is synced correctly. If you notice any missing roster data, head to Settings > Data Import and press Trigger Import to initiate a new sync. Please reach out to [email protected] if you have any questions.

We're experiencing an elevated level of errors when syncing with the Blackbaud API and are currently looking into the issue. Schools syncing data via the Blackbaud API may have their imports paused while our team investigates.

The issue has been identified and our team is working on a fix.

This incident has been resolved.

The Veracross API is experiencing an outage (details here: https://status.veracross.com/incidents/dgwqnvg9pvfj) causing syncs with Veracross to fail. Schools syncing data via the Veracross API may see their syncs fail or have their syncs paused until service is restored.

The Veracross team has implemented a fix and Ruvna syncs are no longer failing. We will continue to monitor the situation to ensure service is completely restored.

This incident has been resolved.