Sage outage history

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an issue preventing customers in the USA are not getting responses when they send SMS messages. We have identified the cause of the issue and are working on a fix.

The issue is resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an issue preventing customers in the USA are not getting responses when they send SMS messages. We have identified the cause of the issue and are working on a fix.

The issue is resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes. ------------------------------------- Nous enquêtons sur un problème potentiel affectant le service. Une mise à jour sera fournie dans les 30 prochaines minutes.

We have identified an issue affecting customers in the UK, Ireland, and Canada, where bank rules may result in duplicate transactions being created. Thank you for your patience while we work to resolve this issue. ------------------------------- Nous avons identifié un problème touchant des clients au Royaume-Uni, en Irlande et au Canada, où l’application des règles bancaires peut entraîner la création de transactions en double. Merci de votre patience pendant que nous travaillons à résoudre ce problème.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs). The products/services affected are: - Sage RTX (EU) - Sage Business Cloud Payroll We are engaged with third-party, Revenue Online Service (ROS), waiting for updates.

The issue is resolved and the service is available and performing as expected.

Earlier today we identified an issue where customers in the UK and Ireland were unable to create a "Bank Rule" within bank feeds, making duplications with the first bank rule. All other product functionalities were performing as expected. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified a global issue preventing a subset of customers from using the LMS module (Learning Management System). All other product functionalities are performing as expected. We are currently investigating

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

The issue is resolved and the service continues to perform as expected.

On October 9th, we identified an issue preventing a subset of customers in the USA from accessing the service. Impacted customers were presented with spinning pages and a generic SYSTEM_ERROR response. The service remained available and performed as expected for all other customers. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Nous enquêtons sur un problème intermittent de connectivité/intégration en France. Les symptômes observés incluent la déconnexion des utilisateurs lors de l’ouverture des paramètres Marketplace, ainsi que l’absence de réception de certains lots (batches) provenant d’éditeurs tiers (ISV) tels que REGATE et TransfertBANQUE pour certains clients. --------------------------------- We are investigating an intermittent connectivity/integration issue in France. Symptoms include users being logged out when opening Marketplace Settings and some customers not receiving batches from third-party ISVs such as REGATE and TransfertBANQUE.

Le service fonctionne comme prévu. Notre priorité est d’éviter que la situation ne se reproduise et nous surveillons de près le service. --------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Le problème est résolu et le service continue de fonctionner comme prévu. ------------------------------- The issue is resolved and the service continues to perform as expected.

We have identified an issue preventing customers in Europe from accessing the Brightpearl.com website however login via login.brightpearlapp.com is working. The Brightpearl application is functioning as expected without issues. We are currently investigating.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

The issue is resolved and service continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Nous avons identifié un problème empêchant les clients français d’accéder au Online Help Centre (FR) (Centre d’aide en ligne (FR)) pour les produits répertoriés ci-dessous. Les produits/services dont les pages d’aide ont été identifiées comme étant actuellement affectées sont les suivants : - Sage Business Cloud Bureau (FR) - Sage 50 (FR) - Sage États Comptables & Fiscaux (ECF) - Sage Online (FR) - Sage FRP 1000 (FR) - Sage BOB - Sage BI Reporting - Sage Business Cloud Paie (FR) - Sage eFacture - Sage EDI Online - Sage Production (GPAO) - Generation Experts Connector Cloud (FR) - Sage Linkup (FR) - Sage Batigest Connect et i7 ------------------------------- We have identified an issue preventing French customers from accessing Online Help Centre (FR) across the products listed below. The products/services whose help pages have been identified as affected at the moment are: - Sage Business Cloud Bureau (FR) - Sage 50 (FR) - Sage États Comptables & Fiscaux (ECF) - Sage Online (FR) - Sage FRP 1000 (FR) - Sage BOB - Sage BI Reporting - Sage Business Cloud Paie (FR) - Sage eFacture - Sage EDI Online - Sage Production (GPAO) - Generation Experts Connector Cloud (FR) - Sage Linkup (FR) - Sage Batigest Connect et i7

Le service fonctionne comme prévu. Notre priorité est d’éviter que le problème ne se reproduise, et nous continuons à surveiller étroitement le service. ------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Le problème est résolu et le service continue de fonctionner comme prévu. ------------------------------- The issue is resolved and the service continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

The issue is resolved and the service is available and performing as expected.

We identified an issue preventing customers in the UK and Ireland from logging in to Sage 200 Standard (UKI). Affected customers were presented with a “Logon error. Communication Error: 526 Invalid SSL Cert.” message when attempting to log in. All other product functionality was working as expected. The issue is resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an issue where customers globally are experiencing intermittent API response failures. We are currently investigating.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

The issue is resolved and the service continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We identified an issue preventing a small subset of customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. We are investigating the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

The issue is resolved and Sage Expense Management mobile continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We identified an issue preventing customers using iOS mobile app in Asia Pacific and North America from creating and uploading assets. Android and Web Applications are not impacted. In the meantime, impacted customers are encouraged to use the web application. We are currently investigating.

We are continuing to investigate the cause of the issue. In the meantime, impacted customers are encouraged to use the web application. We appreciate your patience as we work to resolve this issue.

The issue is resolved and the service continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

The issue is resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an issue preventing customers in Europe and the US from creating new users and accessing the staff records in Brightpearl. Customers are presented with “timeout” error message. We have identified the cause of the issue and are working on a fix.

The issue is resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have resolved an issue that prevented some customers in Europe and South Africa from accessing the service. Affected customers may have received a 503 error when attempting to access the platform. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

The issue is resolved and the service continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Nous enquêtons sur un incident affectant l'envoi de documents de facturation électronique pour un sous-ensemble de clients. Certaines factures sortantes peuvent subir des retards ou ne pas être transmises avec succès. Toutes les autres fonctionnalités du produit fonctionnent comme prévu. Produits concernés : AutoEntry Sage 50 (FR) Sage 100 (FR) Generation Experts Connector Cloud (FR) Sage Active Sage Batigest Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR) ---------------------------------------- We are investigating an issue affecting the sending of e-invoicing documents for a subset of customers. Some outbound invoices may experience delays or may not complete successfully. All other product functionalities are performing as expected. The products affected are: AutoEntry Sage 50 (FR) Sage 100 (FR) Generation Experts Connector Cloud (FR) Sage Active Sage Batigest Sage Connect Sage for Accountants Sage FRP 1000 (FR) Sage Intacct Sage Online (FR) Sage Operations (SO) Sage X3 Cloud Sage X3 Hosted (FR)

Nous avons identifié la cause du problème et travaillons actuellement à sa résolution. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour rétablir la situation. ------------------------------------------ We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

Le service fonctionne comme prévu. Notre priorité est d'éviter que la situation ne se reproduise et nous surveillons de près le service. ------------------------------------------ The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Le problème est résolu et les services continuent de fonctionner comme prévu. ---------------------------------- This issue is resolved. All services continue to perform as expected.

The issue is resolved and the service is available and performing as expected.