Sage outage history

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an issue where European customers are experiencing intermittent errors in the UI. We are currently investigating.

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We identified an issue in the USA that prevented a subset of customers from accessing the service. The issue has now been resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Nous avons identifié un incident affectant le processus d'intégration de la facturation électronique (E-Invoicing). Les entreprises sont créées avec succès, cependant les points de terminaison associés ne sont pas créés. La liste des produits affectés par cet incident est : -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct Nous enquêtons actuellement sur ce problème. -------------------------------------------------------------- We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated endpoints are not being created. The list of products affected by this issue is: -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct We are currently investigating.

Nous continuons à travailler avec le fournisseur tiers afin d'investiguer et d'atténuer le problème affectant le processus d'intégration de la facturation électronique (E-Invoicing). Bien que certaines demandes d'intégration restent affectées, la majorité des demandes sont traitées avec succès. L'enquête est toujours en cours. ------------------------------------------------------------------ We are continuing to work with the third party provider to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. The investigation remains ongoing.

This incident has been resolved.

Le service fonctionne comme prévu. Notre priorité est d'éviter toute récidive, et nous surveillons donc de près le service. Les produits et services concernés sont : - Sage Business Cloud Payroll - Payments Out Service - Sage ACS - Sage Accès PA (SAPA) - Sage SFD ----------------------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. The impacted product/services include: - Sage Business Cloud Payroll - Payments Out Service - Sage ACS - Sage Accès PA (SAPA) - Sage SFD

Le service continue de fonctionner comme prévu. Nous avons prolongé la période de surveillance afin de suivre de près le service et d'éviter toute récidive. ----------------------------------------------------------- The service continues to operate as expected. We have extended the monitoring period to closely monitor the service to avoid a reoccurrence.

Le problème est résolu et le service continue de fonctionner comme prévu. ------------------------------------------------------------------------------ The issue is resolved and the service continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

An issue was identified where www.sage.com website was not reachable when manually connecting to it using https://sage.com. The redirect to www.sage.com was not working. The issue is resolved and the service is available and performing as expected.

We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: - Sage Partner Edition (VAT Centre) - Sage Personal Tax (Personal Tax Viewer) - Sage Business Cloud Accounting UK (MTD VAT Submissions) - Sage Sole Trader - Making Tax Digital (MTD) - Sage 200 Standard (UKI) - Sage 200 Professional SPC (UKI) - Sage 50 UK - Brightpearl - Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.

This issue is resolved. All services continue to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

Nous avons identifié que les factures soumises par les clients en France ne sont pas livrées avec succès. La liste des produits concernés par ce problème est la suivante : -Sage Active -Sage For Accountants -Sage Connect -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct Nous enquêtons actuellement sur ce problème. --------------------------------------------------------------------- We have identified that the invoices submitted by customers in France are failing to deliver. The list of products affected by this issue is: -Sage Active. -Sage For Accountants. -Sage Connect. -Sage FRP 1000 (FR) -Sage FRP 1000 Partner Cloud (FR) -Sage 50 (FR) -Sage 100 Partner Cloud (FR) -Sage Online -Sage Batigest -Sage Intacct We are currently investigating.

Nous continuons d'enquêter sur la cause du problème. --------------------------------------------------------------------- We are continuing to investigate the cause of the issue.

Nous avons identifié la cause du problème et nous travaillons à sa résolution. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix.

Nous avons identifié la cause du problème et nous travaillons à sa résolution. Nous vous remercions de votre patience pendant que nous nous efforçons de résoudre ce problème. --------------------------------------------------------------------- We have identified the cause of the issue and we are working on a fix. We appreciate your patience as we work to resolve this issue.

Le service a été rétabli. E-invoicing France fonctionne normalement. Nous surveillons de près le service afin d'éviter toute récidive. -------------------------------------------------------- The service is restored and E-invoicing France is performing as expected. We are closely monitoring the service to avoid a reoccurrence.

Le service fonctionne comme prévu. Notre priorité est d’éviter toute récurrence de cet incident, tout en assurant une surveillance étroite du service. -------------------------------------------- The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

Retards dans les mises à jour des statuts du cycle de vie: Le problème à l’origine des retards dans les mises à jour des statuts du cycle de vie des factures a été résolu et le service fonctionne désormais comme prévu. La prévention de toute récurrence demeure notre priorité, et nous continuons à surveiller étroitement le service. Workflow d’intégration à la facturation électronique: Nous avons identifié un incident affectant le processus d’intégration à la facturation électronique. Les entreprises sont créées avec succès, mais les points de terminaison (endpoints) associés ne sont pas générés. Nous poursuivons nos investigations et les actions correctives afin de résoudre cet incident affectant le processus d’intégration à la facturation électronique. Bien que certaines demandes d’intégration restent impactées, la majorité d’entre elles sont traitées avec succès. Nous vous remercions de votre patience pendant que nous mettons tout en œuvre pour résoudre ce problème. ------------------------------------------------------------------------- Delays in lifecycle status updates: The issue with invoices that were experiencing delays in lifecycle status updates has been mitigated and the service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service. E-Invoicing Onboarding workflow: We identified an issue affecting the E-Invoicing onboarding workflow. Companies are being created successfully, however, the associated endpoints are not being created. We are continuing to investigate and mitigate the issue affecting the E-Invoicing onboarding workflow. While some onboarding requests remain affected, most requests are processing successfully. We appreciate your patience as we work to resolve this issue.

Retards dans les mises à jour des statuts du cycle de vie: Nous avons identifié une cause supplémentaire et distincte du problème au cours de la période de surveillance et nous travaillons à sa résolution. Workflow d’intégration à la facturation électronique: Le problème affectant le processus d'intégration de la facturation électronique (E‑Invoicing) a été résolu. ------------------------------------------------------------------------- Delays in lifecycle status updates: We have identified an additional and separate cause of the issue during the monitoring period and we are working on a fix. E-Invoicing Onboarding workflow: The issue affecting the E‑Invoicing onboarding workflow has been resolved.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an issue preventing North American customers from receiving SMS messages. We are currently investigating.

The issue is resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We identified that earlier today there was an issue preventing global customers from logging into all services and products. The issue is now resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an issue affecting a small subset of customers in the UK who are experiencing intermittent login issues when attempting to log in to various applications. While some customers are eventually able to log in successfully, others continue to experience login challenges. Some of the products potentially impacted/affected: SBC Accounting UKI SBC Payroll UKI Sage 50 Payroll Sage 50 Accounts Sage 200 We are currently investigating.

The issue is resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an issue causing delays in the provisioning of new Sage Active customers in France. All other product functionality is working as expected. We are currently investigating.

We have implemented a fix to improve the processing of onboarding requests. Work is ongoing to ensure all incoming requests are processed successfully.

The issue is resolved and the service is available and performing as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

The service is available and performing as expected. This was a proactive alert to prevent customer impact.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We have identified an intermittent issue that may prevent customers from viewing their data. We are currently working on a fix. The product/service affected is: • Sage Connect • Sage 50 CA • Sage 100 US • Sage 100 Partner Cloud (NA) • Sage Intacct US • Sage 200 Professional SPC (UKI) • Sage 200 Standard (UKI) • Sage 50 UKI • Sage 100 Partner Cloud (FR) • Sage Online (FR) • Sage FRP 1000 (FR) • Sage FRP 1000 Partner Cloud (FR) • Sage 50 FR • Sage X3 FR • Online Help Center (FR) • Sage X3 Hosted (FR) • Sage 50 ES

The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

The issue is resolved and the service continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

The issue is resolved and the service is available and performing as expected.

We identified an issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: - Sage Partner Edition (VAT Centre) - Sage Personal Tax (Personal Tax Viewer) - Sage Business Cloud Accounting UK (MTD VAT Submissions) - Sage Sole Trader - Making Tax Digital (MTD) - Sage 200 Standard (UKI) - Sage 200 Professional SPC (UKI) - Sage 50 UK - Brightpearl - Sage Intacct Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.

Third-party, HMRC, has confirmed that the issue has been resolved, and HMRC MTD (Making Tax Digital) functionality is performing as expected for all products. We will continue to monitor closely.

This issue is resolved. All services continue to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

The issue is resolved and the service continues to perform as expected.

We identified an issue that was affecting the E-Invoicing onboarding workflow. The issue affected onboarding requests and caused the final customer registration status to take longer than usual to be completed. The service is performing as expected. Avoiding a reoccurrence is our priority as we closely monitor the service.

The issue is resolved and the service continues to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We identified an issue with the Irish Revenue Online Service (ROS) preventing Irish customers from transacting with the Payroll Submission to Revenue (PSRs). The products/services affected are: - Sage RTX (EU) - SBC Payroll UK We are engaged with third party, Revenue Online Service (ROS) to investigate and resolve the issue. We are waiting for updates.

This issue is now resolved. All services continue to perform as expected.

We are investigating a potential issue with the service. An update will be provided within 30 minutes.

We are investigating an issue preventing customers from all regions from using the email forwarding feature for creating expenses, in Sage Expense Management. As a work around customers are able to manually create expenses. All other product functionality is working as expected. We are currently investigating.

The issue is resolved and the service is available and performing as expected.