Samsung Smartthings outage history

We are actively working to resolve ongoing impact to SmartThings services due to a third-party service disruption. While we do not have a definitive ETA at this time, our teams are fully engaged and remain committed to restoring full service. We deeply appreciate your patience as we work through this situation. We will continue to provide updates as new information becomes available.

We are continuing to work on a fix for this issue.

We've applied mitigations and are seeing signs of recovery, though the platform issues are not yet fully resolved. We appreciate your patience as we continue to work on a complete fix.

SmartThings services have been restored and are now operational. Our teams continue to actively monitor all systems to ensure stability.

SmartThings services remain stable and operational. This incident is fully resolved.

Some users may have briefly experienced issues controlling or viewing current devices states for Matter devices from the SmartThings platform. During this time onboarding Matter devices via SmartThings may have failed as well. The issue is now resolved and for users still experiencing issues with their matter connected devices, please reboot your hub(s) and try again.

A limited set of users with a TV Hub within the EU region may be experiencing some degradation in their hub's performance. We are researching the issue and will provide updates as we work to resolve the issue

This incident has been resolved.

Live streaming and clip recording features of SmartThings and Aeotec cameras are encountering degraded performance as of 12:00pm CST. Users may experience issues using these features until corrective action is complete.

Corrective actions have been taken and we are monitoring the results.

SmartThings and Aeotec camera features have returned to normal.

We are investigating a possible service disruption with rules and scenes. We're looking into it and will provide additional details as they become available.

A fix has been implemented and we are monitoring the results.

Scenes execution and listing is working and latencies have returned to normal

Some users may be experiencing issues with device control and automation execution. Users may also receive hub offline notifications during this time. We are currently investigating and will provide more details as available.

This issue was opened with an abundance of caution, but upon further investigation it was determined that there was no noticeable impact to users.

Due to a planned change a very small set of users unintentionally had some of their devices removed from SmartThings. We have implemented a fix to prevent this from happening in the future, and have restored functionality where possible. We will also send an email to impacted users with instructions on restoring complete functionality.

Some of the Smart Lighting automations may not be working today. We are currently investigating the issue. The issue seems to be affecting only US region

The issue has been identified and seems to be affecting users due to "Daylight Savings Time" being on for US region. Expectation is that as the day turns to tomorrow, the issues should go away.

Since the issue with Smart Lighting automations is supposed to resolve itself as the day comes to a close, we are monitoring the situation.

The issue has been resolved as the new day started.

Some devices will see names of capabilities shown as _PO_CODE... This doesn't impact the functionality. We are investigating the issue

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

There are issues with some St Station hubs in AP region. We are currently investigating the issue

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating a possible service disruption. We're looking into it and will provide additional details as they become available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Users may be experiencing issues with Scenes in Alexa App and Google Home App. We are currently investigating and will provide more details as available. Started on 02/23/23 10:00 PM in UTC

Users may be experiencing issues with Scenes in Alexa app and Google Home App. Started on 02/23/23 10:00 PM in UTC

Identified - Recently created or deleted scenes may not be shown correctly in Alexa or Google Home apps. Also, users might have experienced errors when executing scenes through Alexa or Google Home. We are currently investigating and will provide more details as available.

The previously mentioned issues have been resolved. Users may continue to see issues with scene discoveries over the next 48 hours. Affected users can ask Alexa or Google to discover/sync their devices to resolve the issues.

This incident has been resolved.

The Asia Pacific region was impacted by an incident impacting Linked Places that began on Wednesday, 11pm UTC. Users in this region may have encountered issues loading Linked Places and using automations that incorporate Linked Places. As of Thursday, 3:39pm UTC this incident has been resolved.

Some users may be experiencing issues with device control and automation execution. Users may also receive hub offline notifications during this time. We are currently investigating and will provide more details as available.

Some users may be experiencing issues with device control and automation execution. Users may also receive inaccurate hub offline notifications during this time. We are currently investigating and will provide more details as available.

The previously mentioned issues have been resolved. Users with Z-Wave Switch devices may continue to see issues with device control or automation execution over the next 12 hours while a fix for this device type is released to all users. Affected users can restart their hubs to immediately resolve the issue if desired.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

The previously mentioned issues have been resolved. Users with Z-Wave Switch devices may continue to see issues with device control or automation execution over the next 12 hours while a fix for this device type is released to all users. Affected users can restart their hubs to immediately resolve the issue if desired.

This incident has been resolved.

Some users may be experiencing delays or failures controlling devices through voice agents and executing Smartapp automations. The root cause has been identified and teams are working to stabilize the impacted platform features.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Users are experiencing issues with listing automations. We are investigating

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Users are experiencing issues with running and installing the Smart Locks SmartApp. We are investigating.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The incident has been resolved. It's now possible to reinstall the smart locks smart app