52 recorded Sashido incidents since December 2023, with official updates, affected components, duration and resolution information.
Our team is currently investigating the root cause of the issue.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We are currently experiencing an issue affecting outbound transactional emails of the Parse Servers in the EU Region. Our email delivery provider, Amazon SES, has temporarily paused sending from one of our production regions while they review unusual sending activity. As a result, some emails such as account notifications, verification emails, password resets, and other transactional messages may be delayed or not delivered. Our systems remain operational, and there is currently no indication that customer data has been affected. We are actively investigating the issue with AWS and reviewing our email infrastructure. Restoring normal email delivery is our highest priority. We will provide another update as soon as we have more information.
We continue to actively work on resolving the transactional email delivery disruption affecting Parse Servers in the EU Region. Together with Amazon AWS, we are investigating the source of the unusual sending activity that caused Amazon SES to temporarily pause email delivery from the affected production region. Our current focus is not only on restoring normal service, but also on identifying the root cause and ensuring the issue cannot recur. The investigation is taking longer than we initially expected, and we understand that transactional email delivery, including account verification, password resets, notifications, and other application emails, may be critical to some of our customers' businesses. If this incident is having a significant impact on your production application or business operations, please contact our Customer Success Team at [email protected] We will work with you directly to evaluate and, where possible, provide an alternative email delivery solution while the investigation with AWS continues. Our Parse Server infrastructure and applications remain operational, and we currently have no indication that customer data has been affected. We apologise for the extended disruption and appreciate your patience while we work with AWS to fully resolve the issue. We will provide another update as soon as we have meaningful progress to share.
We have identified the source of the unusual sending activity that caused Amazon SES to pause outbound email delivery from the affected production region. Our team has already started implementing the required fixes and security improvements. Once these changes are completed, we will validate the affected systems to ensure the issue has been fully addressed and that normal sending can safely resume. Following this validation, we will coordinate with Amazon AWS to complete their review and restore outbound transactional email delivery. The investigation and remediation process has taken longer than we originally expected, and we understand that transactional emails — including account verification, password resets, notifications, and other application emails, may be critical to some customers' businesses. If this incident is significantly affecting your production application or business operations, please contact our Support team. We will work with you directly to evaluate and, where possible, provide an alternative email delivery solution while the final remediation and AWS review are being completed. Our Parse Server infrastructure and applications remain operational, and we currently have no indication that customer data has been affected. We appreciate your patience and will provide another update as soon as the remediation and validation process progresses further.
Аmazon AWS has restored sending access for the affected SES account, and transactional email delivery is now operational again. We have verified that emails are being sent successfully and will continue to closely monitor the infrastructure and sending activity to ensure the service remains stable. At this point, we consider the immediate service disruption resolved, while monitoring will continue as an additional precaution. Thank you for your patience and understanding throughout this incident.
Transactional email delivery remains operational, and we continue to closely monitor the infrastructure following the recent remediation work. As part of the additional security measures we have introduced, we are currently seeing a small number of false positives affecting some legitimate customer application activity. We are reviewing these cases continuously and deploying adjustments as quickly as possible to minimize any impact and ensure customer applications continue operating normally. We would like to thank all customers who have reported unexpected behavior, your reports are extremely helpful in allowing us to identify and address these cases quickly. We also appreciate your patience and understanding while we continue strengthening the protection of our infrastructure. In some situations, our safeguards may temporarily be more restrictive than necessary, but our priority is to protect the platform and, ultimately, the applications and businesses of our customers running on it. We will continue monitoring the situation closely and making adjustments where necessary.
This incident has been resolved.
We're experiencing an increased rate of unhealthy applications. Currently we are looking into the issue.
We are currently experiencing connectivity issues affecting part of our infrastructure hosted in the FR-PAR datacenter region. Our datacenter provider, Scaleway, has confirmed an ongoing network incident in the same region. According to their latest update, the issue is related to a power problem inside the datacenter, and most services have already recovered while their teams continue working on the remaining affected systems. Some users may experience intermittent connectivity issues, increased latency, or temporary service interruptions. Our team is actively monitoring the situation and will continue to follow Scaleway’s recovery progress closely. We will provide another update as soon as we have more information or once the situation is fully stabilized. Provider incident: https://status.scaleway.com/incidents/qkj49g6g3ykp
A fix has been implemented and we are monitoring the results.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
The incident is resolved. Apologies for this connection blip. Thank you as always for sticking with us, we really appreciate it.
Our team is currently investigating the root cause of the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Issue is resolved and for more than 1 hour there are no reports for unhealthy applications.
We're experiencing an increased rate of applications health errors currently looking into the issue.
The issue has been identified and a fix is being implemented.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Issue is resolved and for more than 1 hour there are no reports for unhealthy applications.
We are currently experiencing an issue where builds and deployments are completing successfully at the infrastructure level, but are not being correctly reflected in the Dashboard for some applications. This appears to be a synchronization issue affecting the Dashboard visibility layer only. There is no impact on the actual build or deployment processes. Our team is actively investigating the root cause.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our team is currently investigating the root cause of the issue
We have identified and mitigated the immediate issue affecting multiple hypervisors. The platform is currently stable. We are continuing to investigate the underlying cause of the unusual hardware behavior to ensure long-term reliability. At this stage, there is no active impact, but we are monitoring closely and will share further updates as we learn more.
We continue to monitor the situation closely following the mitigation of the issue affecting multiple hypervisors. The platform remains stable following the applied mitigation. We are continuing to monitor the situation closely and investigate the root cause of the unusual hardware behavior. If you notice anything unexpected or experience any issues, please contact our support team immediately. Our team is actively investigating the underlying cause to ensure long-term reliability.
We continue to monitor the situation closely and investigate the underlying cause. As shared previously, we will provide the next update on this status page as soon as we have any significant new information.
After 10 days with no further anomalies observed, we are closing this incident. Over the course of the remediation, we fully replaced 100% of our database hardware infrastructure in Europe. This included a significant number of migrations, reconfigurations, and coordinated infrastructure changes performed across the platform. The work required a major effort from our engineering team and was executed with a strong focus on maintaining platform stability and minimizing customer-facing impact. Since completion, the platform has remained stable, and the affected services are now running on new and improved hardware. We will continue to monitor the environment closely, but at this stage the incident is considered resolved.
We're experiencing an increased rate of applications health errors currently looking into the issue.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
All applications have returned to healthy state. We will continue to monitor the situation.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
Our team is currently investigating the root cause of the issue.
All applications have returned to healthy state. We will continue to monitor the situation.
We have some good news to share! Everything is now looking clear from our side and all users should be able to work with their applications without any interruptions. Please let us know at [email protected] if you are still experiencing problems. We apologize for disrupting your day and thank you for your patience.
We're experiencing an increased rate of applications health errors currently looking into the issue.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
Our team is currently investigating the root cause of the issue.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
We’ve identified the cause of the increased application errors. The issue originates from our data center provider, who is currently experiencing an outage impacting network and compute stability. Our platform remains operational, but some requests may continue to fail intermittently until the provider resolves the incident. You can follow their official updates here: https://bare-metal-servers.status-ovhcloud.com/incidents/9y4sd9ly0lqb We’ll continue to monitor and update as the situation evolves.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
We have some good news to share! Everything is now looking clear from our side and all users should be able to work with their applications without any interruptions. Please let us know at [email protected] if you are still experiencing problems. We apologize for disrupting your day and thank you for your patience.
Our team is currently investigating the root cause of the issue.
A fix has been implemented and we are monitoring the results.
Issue is resolved and for more than 1 hour there are no reports for unhealthy applications.
We are currently investigating this issue.
We’ve identified that the ongoing connectivity issues
We’ve identified that the ongoing connectivity issues affecting some services in our North America datacenter are due to scheduled maintenance on the vRack network infrastructure by OVHcloud. - Maintenance window: Oct 28, 2025, 08:00–10:00 UTC - Impact: Intermittent or total loss of vRack connectivity during the maintenance period. - Current state: Maintenance is still in progress on OVH’s side. - Reference: https://network.status-ovhcloud.com/incidents/pc33ftfc2xxq We are actively monitoring the situation and will update once connectivity is fully restored. Thank you for your patience and understanding.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
Our team is currently investigating the root cause of the issue.
All applications have returned to healthy state. We will continue to monitor the situation.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
We're experiencing an increased rate of applications health errors currently looking into the issue.
Our monitoring system report all of the failing applications are healthy. We we will continue monitoring proactively.
Issue is resolved and for more than 1 hour there are no reports for unhealthy applications.
We're experiencing an increased rate of unhealthy applications. Currently we are looking into the issue.
All applications have returned to healthy state. We will continue to monitor the situation.
We have implemented a fix for this issue and are currently monitoring the results. We will update once we have confirmed it is resolved.
Good news! Things should be back to normal again across the board. Please let us know if there is any further trouble. Thank you so much for your patience while we worked to sort this out.
