Schoology outage history

Due to an ongoing service disruption, chat support is currently unavailable. Customers can continue to contact PowerSchool Support by phone. We apologize for the inconvenience and appreciate your patience while the issue is being addressed.

Salesforce continues to make progress restoring service across affected instances. PowerSchool Support chat services are recovering, and we are monitoring availability to ensure service remains stable. Thank you for your patience while we continue to monitor the situation.

The issue reported for Salesforce chat support has been resolved and this incident has been closed.

We are investigating reports of intermittent slowness while accessing attendance within PowerSchool eSchoolPlus SIS East Region. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We have identified the cause for the ongoing issue in eSchoolPlus SIS and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

We have deployed a fix to production that has resolved the issue in eSchoolPlus SIS Prod East Region. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

The issue affecting attendance functionality in the PowerSchool eSchoolPlus SIS East Region has been resolved. Service performance has remained stable following the deployment of the fix, and we have confirmed normal operation. We appreciate your patience while we worked to restore service.

PowerSchool is aware of recently disclosed critical security vulnerabilities affecting PHP. Our Security and Engineering teams are actively assessing the potential impact across our products and implementing protective measures as appropriate. For PowerSchool-hosted environments, additional protections are being applied to help mitigate potential threats while our teams continue evaluation and remediation efforts. At this time, our investigation remains ongoing. We are working to provide product-specific guidance and will share additional information as it becomes available. Protecting our customers' data and systems remains our highest priority.

PowerSchool Response to Critical PHP Vulnerabilities: PowerSchool is aware of two recently disclosed critical vulnerabilities affecting PHP, CVE-2026-109618 and CVE-2026-109619. PHP is an open-source server-side programming language commonly used to support web-based applications. PowerSchool uses PHP within certain components of several products to support web and application functionality. Both vulnerabilities have been rated critical and security updates have been released for supported PHP versions. PowerSchool Security and Engineering teams are actively assessing our products and environments to determine potential exposure and implement appropriate remediation. Based on our assessment to date, the following PowerSchool products use PHP and are being evaluated and remediated as appropriate: Behavior Support Naviance NeverSkip Professional Learning Perform Enterprise PowerSource Schoology SchoolMessenger Communicate SchoolSpring Remediation and Mitigation: PowerSchool is actively working to apply applicable security updates across affected PowerSchool-hosted environments and to make applicable product updates available for self-hosted deployments. In parallel with these remediation efforts, PowerSchool is engaging with its Web Application Firewall (WAF) providers to evaluate additional protections intended to help reduce potential exposure. PowerSchool also continues to monitor its environments using endpoint detection and response (EDR) capabilities for indicators of suspicious activity. These measures provide additional layers of defense while patching remains the priority. For self-hosted customers, PowerSchool recommends applying the applicable PowerSchool-provided product update as soon as it becomes available. While remediation is underway, customers should consider implementing appropriate defense-in-depth measures within their environments, including leveraging available WAF and endpoint security protections and monitoring affected systems for unusual or suspicious activity. These additional measures are intended to help reduce potential exposure while remediation is underway and are not a substitute for applying the applicable PowerSchool-provided update. PowerSchool will continue to take appropriate remediation and mitigation actions as its assessment progresses.

We are continuing to work on a fix for this issue.

Correction: PowerSchool SIS was included in the original list in error and has been removed from the list below.

SchoolSpring, SchoolMessenger Communicate, Schoology and PowerSource have been patched. Remediation remains underway for Behavior Support, Naviance, NeverSkip, Professional Learning, and Perform Enterprise. PowerSchool continues to prioritize patching for these remaining affected products. Please Note: PowerSchool has confirmed that PowerSchool SIS and Analytics & Insights are not affected by CVE-2026-109618 or CVE-2026-109619. These products were included on the prior list in error and have been removed from the list below.

Professional Learning and Perform Enterprise have now been patched, joining SchoolSpring, SchoolMessenger Communicate, Schoology, and PowerSource. Remediation remains underway for Behavior Support, Naviance and NeverSkip. PowerSchool continues to prioritize patching for these remaining affected products.

Naviance has now been patched, joining Professional Learning, Perform Enterprise, SchoolSpring, SchoolMessenger Communicate, Schoology, and PowerSource. Remediation remains underway for Behavior Support and NeverSkip. PowerSchool continues to prioritize patching for these remaining affected products.

Behavior Support and NeverSkip have now been patched. With these updates complete, all affected PowerSchool products have now been successfully patched.

We are aware of an issue affecting attachments within eFinancePlus, where users may be unable to view or access attached documents in certain modules. Users may also encounter error messages when attempting to open attachments. Our teams are actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available.

A fix has been implemented and service functionality has been restored. We are continuing to monitor the environment to ensure ongoing stability.

Service functionality has been restored and the issue has been resolved. We are no longer observing any customer impact and the environment is operating normally.

We are currently investigating reports of login issues affecting some users. Impacted users may encounter an "Error 15" message when attempting to access the application. Our initial investigation indicates the issue may be related to Imperva, a third-party service provider involved in processing authentication requests. We are actively working with the vendor to determine the root cause and restore normal login functionality as quickly as possible. We will continue to provide updates as more information becomes available.

We are continuing to investigate this issue.

Imperva has implemented a fix and believes the issue has been resolved. We are currently monitoring performance to ensure continued stability. Our support teams are following up with affected customers, and responses received thus far indicate that the issue is no longer occurring. We will continue to monitor the situation closely and provide additional updates as needed.

The issue causing Error 15 messages for some customers has been resolved. Validation with the majority of impacted customers confirms that services have been restored and are operating normally across affected products and regions. We appreciate your patience while we worked to resolve this issue. At this time, no further customer impact has been identified.

We are currently investigating an issue affecting access to Atrieve for some customers. Users may be unable to access the site or log in successfully and may experience continuous loading after attempting to authenticate. At this time, the issue has been confirmed to be affecting some customers. Our teams are actively investigating the cause and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

We are continuing to investigate this issue.

The issue affecting access to Atrieve has been resolved. Service was restored at approximately 4:05 PM EST, and we have received confirmation from the impacted customers that they are able to successfully access and use the application.

We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.

We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.

We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

The issue reported for Performance Matters has been resolved and this incident has been closed.

We are currently investigating an issue affecting Analytics & Insights (A&I) that may cause intermittent access issues or prevent some users from viewing dashboards and reporting data. Our team is actively working to restore normal service and will provide further updates as more information becomes available. We apologize for the inconvenience and appreciate your patience. PowerSchool Support Team

We have implemented mitigation measures and are seeing service stability improve within Analytics & Insights (A&I). Our team continues to closely monitor the environment to ensure services remain healthy and to confirm full resolution of the issue. We will provide additional updates as they become available. PowerSchool Support Team

The issue affecting Analytics & Insights (A&I) has been resolved, and services have returned to normal operation. Our team has restored functionality and continues to monitor the environment to ensure stability. We apologize for any disruption this may have caused and appreciate your patience while we worked to resolve the issue. PowerSchool Support Team

We are currently investigating reports of degraded performance impacting Analytics & Insights (A&I). Some users may experience slower-than-normal application response times or intermittent issues when accessing certain features. Our team is actively assessing the scope of the impact and working to determine any customer-facing effects. We will provide additional updates as more information becomes available.

We continue to monitor Analytics & Insights performance following the issues reported yesterday. Our team is currently reviewing customer impact and platform performance data to validate whether any issues are still occurring. At this time, the investigation remains ongoing, and we are closely monitoring the environment while we assess overall service health. We will provide additional updates as more information becomes available.

Our review of platform performance and customer impact indicates that Analytics & Insights appears to be operating normally at this time. The team is no longer observing the behavior associated with the previously reported issue and will continue to closely monitor the environment to ensure ongoing stability.

We are currently investigating reports of degraded performance impacting Connected Intelligence (CI). Some users may experience higher-than-normal latency or intermittent issues while accessing the platform. Our team is actively evaluating the impact and determining the extent of any customer-facing disruption. We will continue to provide updates as our investigation progresses.

We continue to monitor Connected Intelligence following the performance issues reported yesterday. The team is actively reviewing service health and customer impact while the investigation remains ongoing. At this time, we are collecting additional data to validate current platform performance and determine whether any lingering issues remain. We will share further updates as additional information becomes available.

We are continuing to monitor for any further issues.

Our investigation indicates that Connected Intelligence is no longer experiencing the performance issues previously observed. The team has reviewed current platform health and is not seeing the same behavior at this time. We will continue to closely monitor the environment to ensure stability. We appreciate your patience and will provide further updates if the situation changes.

The issue affecting Connected Intelligence has been resolved. Following continued monitoring and validation, the team is no longer observing the performance degradation or query failures associated with this incident. Service has returned to normal operation.

We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.

We have deployed a fix to production that has resolved the issue in Atrieve. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

Atrieve services have remained stable following the deployment of the production fix, and monitoring has confirmed that critical functionality is operating as expected. This incident has been resolved. We appreciate your patience while our teams worked to restore service. If you continue to experience issues, please contact PowerSchool Support for assistance.

Customer Central and PowerSchool Assistant are experiencing intermittent availability due to a Salesforce service disruption. For immediate assistance, please contact Support by phone at 1-866-434-6276. We are monitoring the issue and will provide updates as available.

Customer Central and PowerSchool Assistant continue to experience intermittent availability due to an ongoing Salesforce service disruption. Salesforce has identified that the initial remediation did not fully complete across all affected instances and is actively reapplying the fix. Some users who continue to experience issues after service restoration may need to refresh their browser session or sign out and back in. For immediate assistance, please contact Support by phone at 1-866-434-6276. We will provide additional updates as they become available.

Salesforce has identified that the scope of impact is narrower than initially understood and is continuing recovery efforts for the remaining affected instances. While some users may still experience intermittent errors or delays, PowerSchool is currently observing normal functionality for Customer Central and PowerSchool Assistant. We are continuing to monitor the situation closely and are working with Salesforce to confirm full resolution. Further updates will be provided as they become available.

Salesforce has confirmed the service disruption has been resolved, and PowerSchool has observed stable performance and normal functionality for Customer Central and PowerSchool Assistant. Salesforce reports that instance stability and performance have returned to expected levels and has officially closed the incident. We appreciate your patience throughout this event. If you continue to experience any issues, please contact PowerSchool Support.

We are aware of an issue that is causing intermittent impact for a subset of Atrieve Automated Dispatching System (ADS) users. Our team is actively investigating and working to identify the root cause and full scope of the issue. We will share further updates as they become available.

We are continuing to investigate this issue.

Our team has implemented corrective actions that have restored service for the majority of affected customers. We continue to work on resolving issues for a small number of remaining customers who may still experience disruptions with the Automated Dispatching System (ADS). In addition, remediation actions have been completed to clear impacted voice service connections resulting from this event. Our team remains actively engaged and will continue to provide updates as progress is made toward full service restoration.

We have implemented remediation actions, and service has been restored for affected customers. We are now moving this incident into the Monitoring phase while we continue to closely observe the environment to ensure stability. If you continue to experience issues or encounter any new disruptions, please contact PowerSchool Support for assistance. Further updates will be provided if necessary.

Service has been restored, and the Atrieve Automated Dispatching System (ADS) is operating normally. Our team has completed remediation actions and has confirmed that system functionality has returned to expected levels. If you continue to experience issues or encounter any new disruptions related to this incident, please contact PowerSchool Support for assistance. Thank you for your patience while we worked to resolve this issue.

We are aware that some users experienced issues navigating within to Schoology earlier today. The service has now recovered, and users should be able to access the platform normally. Our team will continue to monitor system performance to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.

The issue has been resolved, and users should now be able to access and navigate the platform normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please contact PowerSchool Support for assistance.

We are aware of an issue causing some users to receive a 504 error message. Our team is actively investigating and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Customers were temporarily unable to access the Customer Management Portal (CMP) due to a system storage issue that affected the application's ability to operate normally. Our team resolved the issue by restoring available storage and redeploying the affected services. Access to the portal has been fully restored, and we are continuing to monitor the environment to ensure ongoing stability.

Service has been restored, and the Customer Management Portal (CMP) is operating normally. All affected services are available again, and system performance has returned to expected levels. Our team continues to closely monitor the environment to ensure ongoing stability and reliability.

We are continuing to monitor for any further issues.

The issue has been resolved. Services have been fully restored, and the platform is operating normally. All affected functionality is now available, and system performance has returned to expected levels. If you continue to experience any issues related to this incident, please contact PowerSchool Support for further assistance.

We are investigating reports of users encountering access errors in PowerSchool eSchoolPlus SIS. Our teams are actively working to identify the cause and restore service. We will provide regular updates as more information becomes available.

We have confirmed that PowerSchool eSchoolPlus SIS is functioning normally. We will continue to monitor the application to ensure consistent performance and that all critical functionality remains intact as expected.

The issue affecting access to eSchoolPlus this morning, related to the 26.8.0.0 release, has been resolved. Service has been restored for impacted customers. If you're still experiencing issues, please contact PowerSchool Support.

We have identified the issue affecting scheduled provisioning and are actively working to restore normal operations. Some customers may be required to complete a reauthorization step to resume provisioning activities. Our team is assisting impacted customers and will continue to provide updates as progress is made.

We have identified an issue affecting scheduled provisioning for some customers. To restore normal provisioning, a reauthorization of the integration may be required. A step-by-step guide is available in our Community article and can be followed by a School Administrator to complete the reauthorization process. Once completed, scheduled provisioning will resume automatically. https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US We are actively working to improve this experience and appreciate your patience. Please refer to the linked Community article for instructions and additional details. Further updates will be provided as available.

We have implemented corrective actions for customers impacted by this issue, including backend updates to help restore scheduled provisioning. We are currently monitoring service performance and are seeing provisioning activity resume successfully. If your organization continues to experience issues with scheduled provisioning or syncs are not running as expected, a reauthorization of the integration may be required. We strongly encourage School Administrators to review and follow the steps outlined in the Community article below: https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US Once the reauthorization process is completed, scheduled provisioning should resume automatically. We will continue to monitor the service closely. If you continue to experience issues with your sync after following the guidance above, please contact PowerSchool Support for assistance. Further updates will be provided as needed.

The issue reported for Schoology has been resolved and this incident has been closed.

We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in. Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.

We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

A fix was successfully deployed to address the issue affecting eFinancePlus. Following a period of monitoring, application performance and functionality have remained stable and are operating as expected. We appreciate your patience while we worked to resolve this issue. If you continue to experience any issues, please contact Support.

We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.

We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers. At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more information becomes available.

As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.

We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors. If you continue to experience issues, please contact Support.

Login and performance issues reported by some Atrieve customers have subsided, and users are able to access Atrieve normally. We appreciate your patience. If you continue to experience issues, please contact Support.

We are currently investigating an issue impacting multiple products. Users may experience: - Bad Gateway (502) errors - Increased latency - Intermittent access or performance degradation Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.

During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident.

A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.

The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.