Scrapinghub outage history and incident timeline

Performance degradation in Periodic jobs scheduling and deployment

Started August 17, 2026 at 9:05 AM UTC 3h 36m

IssuesMinor incident

Affected components

Scrapy Cloud - Periodic Job SchedulingScrapy Cloud - Project Deployment

August 17, 2026 at 9:05 AM UTCinvestigating
We are currently experiencing issues with the Periodic jobs scheduling and deployment. We are investigating about this issue and will keep you posted.
August 17, 2026 at 12:41 PM UTCresolved
This incident has been resolved.

Partial Service Degradation of job scheduling in Scrapy Cloud

Started July 16, 2026 at 9:32 AM UTC 7h 37m

OutageMajor incident

Affected components

Scrapy Cloud - Periodic Job Scheduling

July 16, 2026 at 9:32 AM UTCinvestigating
We are currently investigating an issue where jobs are not getting scheduled in Scrapy Cloud despite units being available.
July 16, 2026 at 2:17 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 16, 2026 at 5:09 PM UTCresolved
This incident has been resolved.

Performance degradation in Periodic jobs scheduling

Started June 28, 2026 at 8:12 AM UTC 16h 15m

IssuesMinor incident

Affected components

Scrapy Cloud - Periodic Job Scheduling

June 28, 2026 at 8:12 AM UTCinvestigating
We are currently experiencing issues with the Periodic jobs scheduling. We are investigating about this issue and will keep you posted.
June 28, 2026 at 7:37 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 29, 2026 at 12:26 AM UTCresolved
This incident has been resolved.

Zyte Dashboard is inaccessible

Started June 27, 2026 at 6:56 PM UTC 5h 27m

Pending

Affected components

Scrapy Cloud - Periodic Job SchedulingScrapy Cloud - Job Execution and StorageWeb DashboardScrapy Cloud - Project Deployment

June 27, 2026 at 6:56 PM UTCinvestigating
We are currently experiencing service disruption affecting app.zyte.com. Our Product team is actively investigating the issue.
June 27, 2026 at 7:56 PM UTCinvestigating
We are currently investigating an issue causing intermittent disruptions and connectivity problems across some of our services. Our initial investigation indicates this is due to a networking issue with our upstream infrastructure provider.
June 27, 2026 at 11:37 PM UTCmonitoring
Our upstream infrastructure provider has confirmed that the networking issue has been resolved. We are currently monitoring our systems to ensure stability before closing this incident.
June 28, 2026 at 12:23 AM UTCresolved
This incident has been resolved.

Issue Displaying Zyte API Statistics in Web Dashboard

Started May 19, 2026 at 11:43 AM UTC 1d 0h

IssuesMinor incident

Affected components

Web Dashboard

May 19, 2026 at 11:43 AM UTCinvestigating
Our web dashboard is currently experiencing issues displaying Zyte API statistics data. We are actively working on resolving this issue.
May 19, 2026 at 4:03 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 20, 2026 at 12:04 PM UTCresolved
This incident has been resolved.

Zyte API – Performance Degradation

Started April 14, 2026 at 8:51 AM UTC 21h 2m

IssuesMinor incident

Affected components

Zyte API

April 14, 2026 at 8:51 AM UTCinvestigating
We are currently experiencing degraded performance with Zyte API due to a disruption from one of our providers. Our team is actively investigating the issue to minimize the impact. We'll provide updates as soon as more information becomes available. Thank you for your patience.
April 14, 2026 at 9:13 AM UTCidentified
The issue has been identified by the provider and we are currently working to isolate the affected nodes so traffic can be recovered
April 14, 2026 at 3:25 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 15, 2026 at 5:53 AM UTCresolved
This incident has been resolved.

Scrapy Cloud Jobs API Issue

Started February 26, 2026 at 3:25 AM UTC 5d 5h

IssuesMinor incident

Affected components

Scrapy Cloud - Periodic Job SchedulingScrapy Cloud - Job Execution and StorageScrapy Cloud - Project Deployment

February 26, 2026 at 3:25 AM UTCinvestigating
We are currently experiencing issues with the scheduling and listing of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.
February 26, 2026 at 4:02 AM UTCinvestigating
We are continuing to investigate this issue.
February 26, 2026 at 4:33 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 26, 2026 at 8:00 AM UTCinvestigating
We are currently investigating this issue.
February 26, 2026 at 3:37 PM UTCidentified
The issue has been identified and fix will be released shortly
March 3, 2026 at 8:39 AM UTCresolved
The issue has been identified and fix will be rolled out soon.

Zyte API – Performance Degradation

Started February 12, 2026 at 5:08 AM UTC 1d 9h

IssuesMinor incident

Affected components

Zyte API

February 12, 2026 at 5:08 AM UTCinvestigating
We are currently experiencing degraded performance with Zyte API, particularly impacting browser rendering requests. Our team is actively investigating the issue. We'll provide updates as soon as more information becomes available. Thank you for your patience.
February 12, 2026 at 8:57 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 13, 2026 at 2:39 PM UTCresolved
This incident has been resolved.

Scrapy Cloud Partial Service Outage

Started January 28, 2026 at 5:30 PM UTC 0m

Pending

January 29, 2026 at 3:18 AM UTCresolved
We experienced a temporary service degradation impacting Scrapy Cloud on January 28th between 23:05 UTC - 23:47 UTC. During this window, you may have observed reduced performance due to an unexpected router outage at our service provider. The issue has since been fully resolved, and all services are operating normally.

Web Dashboard doesn't show Zyte API Stats

Started December 11, 2025 at 8:40 AM UTC 7h 8m

IssuesMinor incident

Affected components

Web Dashboard

December 11, 2025 at 8:40 AM UTCidentified
Our web dashboard has issues displaying the Zyte API stats. We are currently working on resolving this issue. Please note that this does NOT affect any other product.
December 11, 2025 at 9:42 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 11, 2025 at 3:48 PM UTCresolved
This incident has been resolved.

Zyte API Account Suspension

Started November 14, 2025 at 8:09 AM UTC 1d 6h

IssuesMinor incident

Affected components

Zyte API

November 14, 2025 at 8:09 AM UTCinvestigating
We are currently experiencing issues where some Zyte API accounts are getting suspended incorrectly. We are investigating the issue and taking actions to mitigate it
November 14, 2025 at 10:03 AM UTCmonitoring
The incident has been mitigated. The incorrectly suspended account have been unsuspended.
November 15, 2025 at 2:36 PM UTCresolved
This incident has been resolved.

AWS issue impacting our services

Started October 20, 2025 at 10:03 AM UTC 3h 52m

OutageMajor incident

Affected components

Support CenterZyte APIWeb Dashboard

October 20, 2025 at 10:03 AM UTCidentified
We are experiencing some difficulties with our services due to our AWS provider having an incident. Please note that this is outside of control and we are looking into restoring all our services fully as soon as possible.
October 20, 2025 at 10:04 AM UTCidentified
We are continuing to work on a fix for this issue.
October 20, 2025 at 11:20 AM UTCmonitoring
Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB. Our systems have now recovered, and services are mostly operating normally. We will continue to monitor and provide further updates as needed.
October 20, 2025 at 1:55 PM UTCresolved
This incident has been resolved.

Service Degradation for Smart Proxy Manager

Started October 1, 2025 at 11:08 AM UTC 1d 0h

OutageCritical incident

Affected components

Smart Proxy Manager - ResidentialSmart Proxy Manager

October 1, 2025 at 11:08 AM UTCinvestigating
We are currently experiencing issues with our Smart Proxy Manager service and our team is actively working on restoring the service.
October 1, 2025 at 3:32 PM UTCmonitoring
We have deployed a fix and we are currently monitoring the results.
October 2, 2025 at 12:07 PM UTCresolved
This incident has been resolved.

Zyte API – Performance Degradation

Started September 17, 2025 at 9:25 AM UTC 3h 26m

OutageMajor incident

Affected components

Zyte API

September 17, 2025 at 9:25 AM UTCinvestigating
We are currently experiencing degraded performance with Zyte API. Our team is actively investigating the issue. We'll provide updates as soon as more information becomes available. Thank you for your patience.
September 17, 2025 at 9:45 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 17, 2025 at 12:51 PM UTCresolved
This incident has been resolved.

Zyte API – Performance Degradation

Started August 30, 2025 at 6:55 AM UTC 11h 41m

IssuesMinor incident

Affected components

Zyte API

August 30, 2025 at 6:55 AM UTCinvestigating
We are currently experiencing degraded performance in Zyte API, which is resulting in increased response times for a subset of traffic. Our engineering team is actively working on it.
August 30, 2025 at 8:23 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 30, 2025 at 6:36 PM UTCresolved
This incident has been resolved.

Delayed Scrapy Cloud jobs start

Started August 26, 2025 at 2:36 PM UTC 2d 1h

IssuesMinor incident

Affected components

Scrapy Cloud - Job Execution and Storage

August 26, 2025 at 2:36 PM UTCinvestigating
We are experiencing a throttling issue regarding the Scrapy Cloud jobs. This might cause the jobs to take longer to start.
August 27, 2025 at 6:06 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 30, 2025 at 3:38 PM UTCresolved
This incident has been resolved.

Provisioning issue with new signup for Zyte API

Started August 21, 2025 at 11:18 AM UTC 4h 40m

IssuesMinor incident

Affected components

Web Dashboard

August 21, 2025 at 11:18 AM UTCinvestigating
We are currently experiencing issues with new signups for Zyte API. We are currently investigating the issue.
August 21, 2025 at 3:58 PM UTCresolved
This incident has been resolved.

Periodic Job Scheduling Issue

Started August 21, 2025 at 3:42 AM UTC 1d 10h

IssuesMinor incident

Affected components

Scrapy Cloud - Periodic Job Scheduling

August 21, 2025 at 3:42 AM UTCinvestigating
We are currently experiencing issues with the scheduling of periodic jobs in Scrapy Cloud. We are still investigating the cause and apologize for the inconvenience.
August 21, 2025 at 3:59 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 21, 2025 at 5:03 AM UTCmonitoring
We are continuing to monitor for any further issues.
August 22, 2025 at 1:51 PM UTCresolved
This incident has been resolved.

Scrapy Cloud performance degradation

Started August 13, 2025 at 7:05 AM UTC 1d 13h

IssuesMinor incident

Affected components

Scrapy Cloud - Job Execution and Storage

August 13, 2025 at 7:05 AM UTCinvestigating
We are currently investigating a performance degradation regarding Scrapy Cloud jobs.
August 13, 2025 at 2:36 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 14, 2025 at 8:22 PM UTCresolved
This incident has been resolved.

Delay in provisioning of accounts in Zyte API

Started August 10, 2025 at 7:59 PM UTC 13h 18m

Pending

Affected components

Zyte API

August 10, 2025 at 7:59 PM UTCinvestigating
We are currently experiencing issues provisioning Zyte API accounts. This incident does NOT affect the Zyte API service.
August 10, 2025 at 8:00 PM UTCinvestigating
We are continuing to investigate this issue.
August 10, 2025 at 9:50 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 10, 2025 at 9:50 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 11, 2025 at 9:17 AM UTCresolved
This incident has been resolved.