50 recorded Screeners incidents since February 2019, with official updates, affected components, duration and resolution information.
Screeners is currently experiencing minor issues impacting video playback. There may be possible playback failures on some content. The issue has been identified and we are currently working on a resolution.
This has been resolved.
We have identified a service interruption that has caused possible instability issues to the system and may impact use of service. We have identified this issue through one of our upstream providers and are currently working on the issue.
This is now resolved. We are now currently monitoring the situation.
This incident has been resolved.
Processing for assets are currently experiencing potential delays. Assets can still be uploaded, but may experience encoding delays once the upload has completed. Engineering is currently investigating.
A fix has been implemented and any delayed uploaded assets are now in the queue to encode. We are currently monitoring the situation.
This has now been resolved.
Processing for assets are currently experiencing potential delays. Assets can still be uploaded, but may experience encoding delays once the upload has completed. Engineering is currently investigating.
A fix has been implemented and any delayed uploaded assets are now in the queue to encode. We are currently monitoring the situation.
This has now been resolved.
Engineering has identified an issue with an upstream provider that is impacting Screeners. Intermittent issues could occur. Engineering is actively monitoring the issues with the service provider.
We have implemented a patch that has restored service, but we are still experiencing high latency with some requests.
We are still experiencing high latency with some requests. We are continuing to work with our technology partners to fully resolve the degradation of service.
A fix has been implemented and we are seeing a full system recovery progressing as expected which will soon achieve complete resolution. We are currently monitoring the situation.
This has now been resolved.
We have identified an issue within the Apple TV Screeners app in which users are unable to log in. This does not affect playback in the browser. We are currently working to resolve this. We will continue to add updates to this page.
We are still working to fix the issue with users being unable to log into the Apple TV Screeners app. We will continue to update this page once we have further updates to share. We appreciate your patience.
This has now been resolved. Users can regain access to the Apple TV Screeners app through the latest update (Version 1.8.1).
We have identified a service interruption that has caused service degradation and will impact use of service. We have identified this cause and are currently working on the issue.
A fix has been implemented and we are currently monitoring the results.
This incident has been resolved.
We have identified a service interruption that has caused service degradation and will impact use of service. We have identified this issue through one of our downstream providers and are currently working on the issue.
Fix was deployed and service restored. We will continue to monitor.
This incident has been resolved.
We have identified a service interruption with an upstream provider that will impact notifications such as new video links, asset notification, and other similar e-mails. We are monitoring the situation and will update as soon as this has been resolved. Please note that this does NOT impact login, and only affects notifications.
The upstream provider has reported that services has been restored. We are currently monitoring the situation.
Service interruption with our upstream provider is still impacting notifications such as new video links, asset notification, and other similar e-mails. We are continuing to monitor the situation and will update as soon as this has been resolved. Please note that this does NOT impact login, and only affects notifications.
The issue has been resolved and all monitoring has been completed by our team.
We have identified an issue that affects load times on the Screeners web application for Admins and Users. Our team is actively working on resolving this issue.
We have implemented a resolution to this issue and are now monitoring its status. Users who originally attempted access must first clear cache to continue using the application. Users who have not logged in yet should not have any issues.
The issue has been resolved and all monitoring has been completed by our team.
Engineering has discovered an issue with our upstream provider which is impacting access to Screeners. They are investigating.
Engineering has identified the problem and is continuing to work toward a resolution.
Engineering has identified Screeners is recovering and is closely monitoring the issue.
Engineering has completed monitoring and the issue with the upstream provider is now resolved.
Engineering has identified an issue with an upstream provider that is impacting Screeners. Intermittent issues could occur. Engineering is actively monitoring the issues with the service provider.
Engineering has determined the upstream issues have been resolved. The incident is resolved.
Screeners Engineering has identified a need to perform emergency maintenance on the system. The maintenance will occur December 22, 2021 between 9:00am ET and 10:00am ET. During this time, analytics data may not be accessible. There are no other impacts to Screeners
The emergency maintenance has been completed. Our engineers are continuing to monitor the system closely.
Emergency maintenance is complete. The incident is resolved.
Engineering has discovered an issue with our upstream provider which is impacting system performance. At this time, encoding processes are paused to prevent failure.
Our upstream provider has identified the root cause of the service outage and is continuing to work towards mitigation and resolution. Our services continue to experience intermittent errors as a result of this degradation event. Our engineers have paused encoding of all new uploads during this incident in an effort to prevent encoding errors. These files will be re-processed upon resolution of the incident.
Our upstream provider has resolved this incident and confirmed that service is operating normally. The engineers are continuing to monitor closely to ensure proper performance. Our system will begin to re-process all previously uploaded assets, a process which we expect will take several hours. New uploads will be impacted and long queue times are expected. In addition, the UI will not show % updates of encode progress.
All re-processing has been completed for previously uploaded assets. The incident is now resolved.
SafeStream experienced elevated errors in the UK/European region from 4:26 PM to 4:34 PM PT due to an issue with an upstream service provider. Our engineers have rerouted traffic to a separate location and these errors are no longer occurring.
We are currently investigating reports of users receiving errors when attempting to log in or play video files.
We have identified the underlying cause and deployed a solution. Usage has returned to full uptime. Our engineers are continuing to monitor closely to prevent any recurrence.
This has been resolved.
Our engineering team has been able to confirm an interruption to SafeStream watermarking which began at approximately 10:20am PT until 10:53am PT due to a routing issue. This has been resolved and files should now play back properly.
We are investigating reports of slow load times.
The application has returned to normal performance. Our engineering team continues to monitor our systems.
This has been resolved.
We can confirm that Screeners is experiencing elevated error rates that are causing pages to load slowly or be unresponsive. Our engineers are currently investigating the cause of this.
An upstream provider experienced service degradation which slowed file previews and video playback for many users. The service provider has confirmed resolution. Our engineers are monitoring closely to ensure that there are no further interruptions to service.
An upstream service provider has confirmed service degradation in one zone which caused certain features to load slowly or to be unresponsive. Our engineering team has moved all resources to other zones and can confirm all features are operating normally. They are monitoring closely to ensure that there are no further interruptions.
This has been resolved.
We can confirm that Screeners is experiencing elevated error rates that are causing pages to load slowly or be unresponsive. Our engineers are currently investigating the cause of this.
We are continuing to investigate this issue.
Response times are currently improving. Our engineering team is still working to resolve the underlying issue.
Response times have returned to normal. Our engineering team is closely monitoring to prevent any further service interruptions.
This has been resolved.
This has been resolved.
