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50 recorded Scurri incidents since July 2022, with official updates, affected components, duration and resolution information.
We are aware of issues being reported with DX at the moment. We have reached out to the carrier to get further information. Updates will be provided as DX shares them with us. You can also check in on the DX portal for any updates.
This incident has been resolved.
DPD Ireland has advised that they are currently experiencing intermittent technical issues with their API services (including Customer Portal) which may affect your service. The DPD IT Team is aware and actively pursuing an immediate resolution. Updates will be provided as DPD share them with us.
This incident has been resolved.
We are aware of reports of issues with DPD Ireland services and are currently investigating with them. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.
This incident has been resolved.
We have identified an issue within the Zendesk Platform used by the Scurri support team. We are currently investigating and will update this post with further information when available. For urgent issues please call Support | +44 20 3807 6800 | +353 51 625 624
We have identified that the Zendesk issues is being caused by a system failure on Cloudflare. Cloudflare are aware and are working on the issue.
Cloudflare have resolved the issue and Zendesk is now fully functional again. If you have any issues please contact us at support@scurri.com or call Support | +44 20 3807 6800 | +353 51 625 624
We have identified an issue with DPD Ireland services and are currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We have identified an issue within the Scurri platform impacting order creation and label generation. We are currently investigating as a matter of urgency and will update this post with further information as soon as possible
This incident has been resolved. If you're experiencing any issues, please contact us via support@scurri.com to make us aware of it.
We have identified an issue with DPD services and are currently investigating. This incident has been resolved and we an see that Landmark labels are being generated successfully.
This incident has been resolved.
We have identified an issue with Landmark services and are currently investigating. Please check back here for updates on this issue.
This incident has been resolved and we an see that Landmark labels are being generated successfully.
We have identified a degradation with An Post label generation this afternoon and have raised this with their Service Desk. We will update you as soon as we have further information. Please check back here for updates on this issue.
An Post has confirmed that the issue has been identified, and that they are working with Microsoft Azure to resolve. We will update you again once we have further information.
Our monitoring has shown recovery of the An Post service over the last 30 minutes. Microsoft Azure status page advises that they expect full recovery by 23:30 today 29th October. We will continue to monitor and confirm full resolution once we've received an update from An Post
This incident has now been resolved and we an see that An Post labels are being generated successfully.
We have identified an issue with Evri services and have raised this with the Evri Service Desk. We do not currently have an ETA. We will keep you updated as we hear more from Evri. Please check back here for updates on this issue.
We have seen the recovery of the Evri services in the last 15 minutes. We are awaiting an update from Evri, and will continue to monitor performance.
Evri has confirmed that they have identified and resolved this issue. Please let us know if you experience any further issues.
We are aware of an issue this morning where a high number of An Post label requests are timing out. We are reaching out to An Post on this issue and will update here once we have more information. If you are experiancing issues please contact support@scurri.com
We can see that the issue experienced yesterday by An Post has been resolved and the carrier is performing as normal again.
We have identified an issue with DPD services and have raised this with DPD. They are currently investigating. We will update you as soon as we have futher information
DPD have identified the cause of the issue and is implementing a fix. ETA is within the next 30 minutes. We will update you again shortly.
DPD are continuing to work on a resolution. We will provide another update as soon as we have further information.
While we await an update from DPD to confirm the issue is resolved, our monitoring indicates that labels can be successfully generated again. We will continue to monitor and confirm full resolution as soon as we hear back from DPD.
DPD has resolved this incident. DPD confirmed that a change was implemented yesterday evening to resolve the issue, and full service has been restored.
We have identified an issue with Evri services where customers are having issues generating Evri labels. We have contacted the carrier to investigate and will continue to work to restore normal service. If you're having any difficulties with creating Evri labels please contact support@scurri.com Please check back here for updates on this issue.
Evri have said that they are aware of the issue and are working to resolve it - once we have more detail we will add an update here.
This issue has now been resolved and customers are able to successfully print Evri labels again.
Dear customer, We have identified an issue impacting our reporting suite. As a result, reports may not reflect up-to-date data from today. Our team is actively working to resolve this, and we will provide an update on this page as soon as new information is available. If you experience any issues, please don't hesitate to reach out to support@scurri.com
We're continuing to investigate the issue impacting our reporting suite. Our team is actively investigating and working on a fix. We will have a new update for you early next week. Thanks for your patience.
We have identified the root cause of the issue with our reporting database. This issue is being worked on as a matter of urgency. We are currently implementing a fix. We apologise for any inconvenience caused.
A fix has been successfully implemented for the reporting feature. All dashboards now have up-to-date information, including data for August. Root Cause Analysis: During a recent system upgrade from a subprocessor that provides our data transfer, an issue occurred with the data transfer process to our reporting database. This prevented August data from being displayed in your dashboards. After unsuccessful attempts by the 3rd party to apply a quick fix, our team implemented a new, improved data transfer. This new process was deployed today, and it not only resolves the issue but also gives Scurri full control and ownership over the data transfer, allowing us to fix any future issues much faster. All data is now being successfully transferred to the reporting database. We'll continue to monitor the data closely over the next few days to ensure the solution remains stable. We sincerely apologise for the disruption and frustration this issue has caused. Thank you for your patience while we worked to resolve it.
This incident has been resolved.
We are currently experiencing issues with our support phone system. If you are trying to contact us about an urgent issue, please raise a ticket with urgent in the subject line, and we will act on it as a priority. Apologies for any inconvenience, but we hope to resolve this as soon as possible.
A change has been implemented, and our phone system is now back up and running. We will continue to monitor to make sure that there are no further issues. But if you experience any problems with contacting us via phone, please reach out to support@scurri.com
This incident has been resolved.
We have identified an issue with DPD UK services and are currently investigating. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.
DPD has confirmed that the issue with the service is on their end and is currently being looked into as a matter of urgency. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.
It's been confirmed by DPD that they have resolved the issue, and labels are now generating successfully. We will continue to monitor over the next while to make sure that the issue does not occur again If you're still experiencing any issues, please contact support@scurri.com
We have monitored DPD and can confirm that the issue now looks to be resolved. If you are experiencing any issues, please contact support@scurri.com
We are currently investigating an issue with Amazon Shipping where some customers are reporting that they are unable to produce an Amazon shipping label. Please monitor the Scurri status page for updates.
This issue has been resolved and Amazon Shipping is working as expected.
We have identified an issue within the Scurri platform that may be service-affecting. We are currently investigating and will update this post with further information when available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have been advised by DPD Ireland that they are currently experiencing technical issues with their API services which may affect your service. The DPD Ireland IT Team is aware and actively pursuing an immediate resolution Please check back here for updates on this issue.
DPD Ireland has confirmed that their systems are up and running and all the issues have been resolved. We will continue to monitor on our side and communicate with DPD if there are further issues If you are experiencing any issues, please contact support@scurri.com
We have identified an issue with Evri services and are currently investigating. Evri have acknowledged the issue and are working on a solution. If you're experiencing any issues, please contact support@scurri.com Please check back here for updates on this issue.
Evri have implemented a fix and we are seeing successful label requests. We are now monitoring. If you continue to see issues on Evri please contact support@scurri.com.
This incident has been resolved.