45 recorded Second Life incidents since October 2024, with official updates, affected components, duration and resolution information.
We are receiving reports of login issues on our feedback portal (https://feedback.secondlife.com/) and are currently investigating the cause of this issue. We hope to have access restored to all users soon. In the meantime, please refer to this status page for updates as our investigation continues.
This incident has been resolved.
We are currently investigating the outage of our Support services. At this time residents may experience issues accessing their dashboard on Second Life, logging inworld, and the ability to access Live Chat or to submit a Support case. We greatly apologize for this inconvenience. Please follow this blog for any further updates.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We have been made aware that some residents have not received their Weekly Premium Stipend. We are implementing a fix to rectify this. We are in the process of getting Stipends delivered to all affected residents. Please keep an eye on this blog post for updates as they become available.
This incident has been resolved.
We are aware of an issue causing some regions to become inaccessible, displaying the error message: "Teleport Failed. Failed to grant capabilities" when attempting to teleport into them. As a temporary workaround, restarting the affected region has been found to restore access in most cases. For Mainland regions, anyone can request a region restart through our virtual assistant, Boxy, available here: https://lindenlab.freshdesk.com/support/home If you need to restart a Private Region, or if you are unable to complete the request through Boxy, please contact Second Life Support for assistance. Our engineers are actively investigating this issue and are working to implement a permanent resolution as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve it.
This incident has been resolved.
Residents are reporting some regions to be inaccessible, providing the error message "Failed to grant capabilities" when when attempting to teleport in. If you run into this error, it has been found that restarting the region can resolve the issue. Mainland regions can be restarted by all residents with assistance form our chat bot, Boxy, who you can speak to here (https://lindenlab.freshdesk.com/support/home). However, if you need to restart a Private region or are having issues with Boxy, please contact Support through phone, chat, or ticket and we will assist.
This incident has been resolved.
We're currently investigating issues with Second Life billing services, which may include buying or selling Linden dollars (L$) on the Linden Exchange (LindeX), completing US Dollar transactions, purchasing regions from the Land Store, or other financial transactions. Please monitor this blog for additional updates as our investigation continues.
We are currently investigating an issue affecting L$ transactions across Second Life. At this time, Residents should refrain from making or attempting any L$ transactions until this issue has been resolved. All L$ transactions may be affected, including but not limited to Marketplace purchases, L$ transfers and buys, inworld purchases, object payments, scripted vendor purchases, and Skill Gaming. Our teams are actively working to resolve this issue as quickly as possible. Once the issue has been resolved, we will review affected transactions and take any necessary steps to address them. We apologize for the inconvenience and appreciate your patience while we work to restore normal service.
A fix has been implemented for the issue affecting L$ transactions, and we are currently monitoring the situation. Residents should begin seeing L$ transactions return to normal, including Marketplace purchases, L$ transfers and buys, inworld purchases, object payments, scripted vendor purchases, and Skill Gaming. We will continue to review the impact from this issue and will take any necessary steps to address previously affected transactions. Thank you for your patience while our teams continue to monitor.
We are continuing to monitor for any further issues.
A fix has been implemented to enable L$ Transactions going forward. At this time, we are still working on reviewing a resolution to rectify previously effected transactions. Residents should begin seeing L$ transactions return to normal, including Marketplace purchases, L$ transfers and buys, inworld purchases, object payments, scripted vendor purchases, and Skill Gaming. We will continue to review the impact from this issue and will take any necessary steps to address previously affected transactions. At this time, no refunds have been issued or L$ delivered from effected transactions. We will provide updates here once we know more. Thank you for your patience while our teams continue to monitor.
Currently, L$ Transactions are up and behaving as expected. Any new transactions should not be affected by the previous issue; however, at this time, we are still working on reviewing a resolution to rectify previously effected transactions We will continue to review the impact from this issue and will take any necessary steps to address previously affected transactions. At this time, no refunds have been issued or L$ delivered from effected transactions. We will provide updates here once we know more. Thank you for your patience while our teams continue to monitor.
We have begun issuing refunds for affected transactions. Refunds will be issued in phases until all affected transactions have been processed. At this time, we do not have an estimated completion date, as the upcoming holiday weekend may impact processing times. We will share additional updates as more information becomes available. We appreciate your patience and understanding while we work to complete this process.
This incident has been resolved.
We are currently performing unscheduled maintenance on the Second Life Name Change services. During this maintenance, some Residents may be unable to complete a name change or may receive an error when attempting to use the service. We estimate this maintenance will last approximately 45-75 minutes. We apologize for the inconvenience and appreciate your patience while we work towards a resolution. For any issues after maintenance has ended, please submit a support ticket at: https://lindenlab.freshdesk.com/support/tickets/new
Unscheduled maintenance on the Second Life Name Change service has been completed. Residents should now be able to complete name changes as expected. We apologize for the inconvenience and appreciate your understanding.
We are aware of an issue affecting some Third Party Viewers where Region names may not appear in the World Map when the map is opened while on the RC server channels. A fix is currently planned for the next RC maintenance window on Wednesday, June 16th, 2026. In the meantime, the following workarounds have been reported to help: - Clicking the Region tile directly on the World Map may cause the Region name to appear. - Teleporting to an SLS Region and then reloading the World Map may also restore Region names. We appreciate your patience while this issue is being resolved.
This incident has been resolved.
Due to a brief outage on June 8th with the Second Life Password Service, some residents may find themselves receiving an error when attempting to log in. While we are investigating this issue, Residents should attempt to utilize the Self-Service Password reset function located here should they run into any password related issues: https://accounts.secondlife.com/forgot_password/ If issues are encountered with the Self-Service Password reset, please submit a ticket at: https://lindenlab.freshdesk.com/support/tickets/new for further assistance.
This incident has been resolved.
We have been made aware that some residents have not received their Weekly Premium Stipend. We have implemented a fix to rectify this. We are in the process of getting Stipends delivered to all affected residents. Please keep an eye on this blog post for updates as they become available.
The issue has been identified and a fix is being implemented.
This issue has been resolved and all delayed Stipends are now delivered. If you have not received your Stipend, please reach out to support directly by navigating to our support page here: https://support.secondlife.com/
We are undergoing inventory maintenance on April 25th 2026 at 12:40 PM Pacific Time. Please be advised that in-world inventory access, Login activity, rezzing objects, displaying avatars, and loading times may be temporarily impacted during maintenance. Our engineers are working on resolving this issue as soon as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. If you have any lingering issues loading avatar appearance, please try clearing cache or changing outfits to get everything back to normal.
Second Life’s WebRTC voice communication service is currently experiencing problems. During this time, voice service may be intermittent or unavailable entirely in regions on the Second Life Preflight, Second Life RC BlueSteel, Second Life RC Ferrari & Second Life RC LeTigre server channels. We will update the blog when we have received the all clear.
This incident has been resolved.
We are seeing an increase in the volume of incidents regarding issues with LindeX orders being placed but not completed. Our engineers are currently investigating the issue. Please be patient as we look into this matter and regularly refer to this blog for any updates.
We are continuing to investigate this issue.
Outage may possibly be affecting all payment transactions, including payout attempts. We have identified the issue, and our engineers are currently working towards a resolution. If you have any affected transactions, please submit a support ticket.
We have identified the issue causing the multiple errors with transactions and LindeX orders, and our engineers are currently working towards rectifying any payment errors that have already occurred. If you have any affected transactions, please submit a support ticket.
We have now implemented a fix for this issue, and the LindeX is once again fully operational. If you believe you were affected by this outage and have not done so already, please reach out to our support team at https://lindenlab.freshdesk.com/support/home. Thank you for your patience as we continue to monitor this incident.
Refunds for LindeX orders that failed to deliver as a part of this outage have been issued. Please note that refunds can take 3–10 business days to complete. If you have any questions regarding the status of your refund or any issues related to this outage, please reach out to our support team at https://lindenlab.freshdesk.com/support/home. Thank you for your patience and understanding as we worked through this incident.
We are investigating an issue affecting Ridgewood Enclave Commercial District stores that has caused some content to be unintentionally returned. To prevent further impact and to preserve existing content and claimed parcels, we have temporarily taken the affected regions offline. This precaution allows us to safeguard resident content and ownership while we work on a fix. Our team is actively investigating and working to restore the regions as quickly as possible. Please continue to monitor this blog for updates as more information becomes available.
After a thorough investigation of this incident, we believe that the root cause has been identified. Please be patient as we work to develop a robust solution.
A fix for the issue impacting Ridgewood Enclave Commercial District stores has been implemented, and the regions have been brought back online. We will be monitoring the fix to ensure no additional complications arise.
The issue affecting Ridgewood Enclave Commercial District stores has now been resolved. A fix has been successfully implemented, and all impacted regions are back online. Ridgewood Enclave store regions are stable, and monitoring over the past two hours has confirmed that the solution is holding with no further issues observed.
At this time, some Second Life-related billing services are currently experiencing an outage. We're currently investigating issues with Second Life billing services, which may include buying or selling Linden dollars (L$) on the Linden Exchange (LindeX), completing US Dollar transactions, purchasing regions from the Land Store, or other financial transactions. Please monitor this blog for additional updates as our investigation continues.
This incident has been resolved.
We are currently investigating the Linden Home selection service, as some Residents are receiving an error message when they attempt to select a new Linden Home. Please follow this blog for updates as we work to fully restore this service for all Residents.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We’re currently aware of an issue where the Second Life Marketplace purchase may display error messages or otherwise does not respond as expected. Our team is actively monitoring the situation and working to identify the cause. We’ll provide updates here as soon as more information becomes available.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating reports of difficulty logging into Second Life webpages and Creating New User Accounts, including the Dashboard and Marketplace.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
At this time, some Second Life-related billing services are currently experiencing an outage. We're currently investigating issues with Second Life billing services, which may include buying or selling Linden dollars (L$) on the Linden Exchange (LindeX), completing US Dollar transactions, purchasing regions from the Land Store, or other financial transactions. Please monitor this blog for additional updates as our investigation continues.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are undergoing inventory maintenance on Jan 24th 2026 at 12:50 PM Pacific Time. Please be advised that in-world inventory access, Login Access, rezzing objects, displaying avatars, and loading times may be temporarily impacted during maintenance. Our engineers are working on resolving this issue as soon as possible. Please watch this blog for updates.
This incident has been resolved.