Sectigo outage history

October 26, 2026 6:44PM UTC Investigating - Sectigo Certificate Manager (SCM) issue: We are currently investigating degraded performance affecting cert-manager.com, where some users may experience “Connection to server lost” errors. Our team is actively investigating the issue. We will provide further updates as more information becomes available. October 26, 2026 7:42PM UTC Monitoring - Sectigo Certificate Manager (SCM) issue: We have identified and fixed the issue causing degraded performance on cert-manager.com. The service is now fully restored. We will keep monitoring the platform to make sure it remains stable and fully operational. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for your understanding. October 26, 2026 9:09PM UTC Resolved - The issue causing degraded performance on cert-manager.com has been resolved. We are continuing to monitor the service to ensure stability. We apologize for the inconvenience and thank you for your patience.

October 6, 2026 8:40PM UTC Investigating - We are currently investigating an issue impacting certificate issuance involving Delays. Some customers may experience delays or failures when attempting to issue certificates. Our engineering teams are actively engaged and working to identify the root cause and implement a resolution. Affected Services: Certificate Issuance Platform Next Update: We will provide an update within 30 minutes or sooner as more information becomes available. Please contact Support for further assistance. October 6, 2026 8:49PM UTC Identified - We have identified the root cause of the certificate issuance issue impacting delays. Our engineering teams are actively working on implementing a fix. Customers may continue to experience delays or intermittent failures during certificate issuance while remediation is in progress. Next Update: We will provide another update as soon more information becomes available. Please contact Support for further details. October 6, 2026 8:52PM UTC Monitoring - A fix has been implemented for the certificate delays of issuance. Services are returning to normal operation, and we are currently monitoring system performance. Next Update: We will continue to monitor and provide an update once the issue is fully resolved. October 6, 2026 9:02PM UTC Resolved - Issue has been resolved.

October 2, 2026 3:22PM UTC Investigating - We are currently experiencing an intermittent service interruption affecting parts of our sectigo services. Our engineering team is actively investigating the issue and working to restore full functionality as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work toward a resolution. We will provide further updates as soon as more information becomes available. Thank you for your understanding. October 2, 2026 4:16PM UTC Monitoring - Update: Service Restored The intermittent service interruption affecting our services appears to be resolved. Our team has implemented corrective measures, and services are currently operating normally. We are continuing to closely monitor the environment to ensure stability and will provide additional updates if necessary. Thank you for your patience and understanding. October 2, 2026 9:43PM UTC Resolved - The issue has been resolved.

August 12, 2026 3:08AM UTC Investigating - Sectigo is currently experiencing an issue with SAS (Sectigo Authentication Services). Our backend team is actively investigating the incident. As a result, some customers may experience issues logging in to SCM (Sectigo Certificate Manager) or SPP using SAS authentication. Standard username/password logins and IdP (Identity Provider) logins are not affected and continue to operate normally. We are working to resolve the issue as quickly as possible and will provide updates as soon as more information becomes available. For additional information or assistance, please contact Sectigo Support. August 12, 2026 3:46AM UTC Resolved - We have identified and resolved the issue affecting SAS (Sectigo Authentication Services). Customers should now be able to log in to SCM (Sectigo Certificate Manager) and SPP using SAS authentication as expected. Standard username/password logins and IdP (Identity Provider) logins were not affected during this incident. Our teams will continue to closely monitor the service to ensure continued stability. If you experience any further issues, please contact Sectigo Support for assistance.

July 9, 2026 6:26PM UTC Scheduled - Sectigo Certificate Issuing Platform Scheduled Maintenance Saturday, July 18, 2026; 23:00 UTC. Sectigo Certificate Issuing Platform Scheduled Maintenance: • improvements to Systems Reliability We anticipate that our certificate issuing platform will be unavailable for up to 3 hours while we perform these improvements to the system. Please contact your Sectigo support resource if you require additional information about this scheduled maintenance event. July 18, 2026 11:00PM UTC Active - Scheduled maintenance is starting. July 19, 2026 1:57AM UTC Active - Status Update – Scheduled Maintenance Extension Update: The scheduled maintenance for the Sectigo Certificate Issuing Platform is taking longer than anticipated. To allow our teams to complete the work and perform final validation checks, we are extending the maintenance window by 1 additional hour. Updated Schedule: July 18, 2026, 11:00 PM UTC – July 19, 2026, 3:00 AM UTC Affected components and services remain unchanged. We apologize for any inconvenience and appreciate your patience as we complete these system reliability improvements. Further updates will be provided as they become available. July 19, 2026 2:53AM UTC Active - Status Update – Maintenance Extended The maintenance window has been extended by an additional hour as our teams continue to complete post-maintenance validation activities. Current Status: -We are out of outage mode. -Public certificate issuance services have been restored. -Some services may still be intermittently unavailable while final validation and recovery activities are completed. Updated Schedule: July 18, 2026, 11:00 PM UTC – July 19, 2026, 4:00 AM UTC We appreciate your patience and will provide further updates as additional services are restored. July 19, 2026 3:45AM UTC Active - Maintenance Complete Scheduled maintenance has been successfully completed. All services have been fully restored and are operating normally. Thank you for your patience during this maintenance window. July 19, 2026 3:47AM UTC Completed - Scheduled maintenance is Completed.

May 18, 2026 2:57PM UTC Scheduled - Sectigo has scheduled the replacement of its Timestamp certificate on June 17, 2026, at 09:00 UTC, with an expected duration of about 60 minutes. During this maintenance, Sectigo will also migrate its timestamp services to a new CA Hierarchy, utilizing our newly established single-purpose timestamping Root CA. No outages are expected. As the new hierarchy has been cross-signed by our longstanding UserTrust Root CA, we do not anticipate any adverse effects. Affected services: http://timestamp.sectigo.com http://timestamp.entrust.net June 17, 2026 9:00AM UTC Active - Scheduled maintenance is starting. June 17, 2026 10:00AM UTC Completed - Scheduled maintenance is complete.

June 11, 2026 6:28PM UTC Investigating - We are currently investigating an issue impacting certificate issuance involving Delays. Some customers may experience delays or failures when attempting to issue certificates. Our engineering teams are actively engaged and working to identify the root cause and implement a resolution. Affected Services: Certificate Issuance Platform Next Update: We will provide an update within 30 minutes or sooner as more information becomes available. Please contact Support for further assistance. June 11, 2026 7:11PM UTC Identified - We have identified the root cause of the certificate issuance issue impacting delays. Our engineering teams are actively working on implementing a fix. Customers may continue to experience delays or intermittent failures during certificate issuance while remediation is in progress. Next Update: We will provide another update as soon more information becomes available. Please contact Support for further details. June 11, 2026 7:19PM UTC Monitoring - A fix has been implemented for the certificate delays of issuance. Services are returning to normal operation, and we are currently monitoring system performance. Next Update: We will continue to monitor and provide an update once the issue is fully resolved. June 16, 2026 2:08PM UTC Resolved - Issue is resolved.

June 4, 2026 10:06PM UTC Scheduled - Sectigo Certificate Issuing Platform Scheduled Maintenance Saturday, June 13, 2026; 23:00 UTC. Sectigo Certificate Issuing Platform Scheduled Maintenance: • Minor fixes • Minor improvements We anticipate that our certificate issuing platform will be unavailable for up to 2 hours while we add this additional functionality to the system. Please contact your Sectigo support resource if you require additional information about this scheduled maintenance event. June 13, 2026 11:00PM UTC Active - Scheduled maintenance is starting. June 14, 2026 1:00AM UTC Completed - Scheduled maintenance is complete.

June 8, 2026 6:04PM UTC Investigating - We are currently investigating an issue impacting certificate issuance involving Delays. Some customers may experience delays or failures when attempting to issue certificates. Our engineering teams are actively engaged and working to identify the root cause and implement a resolution. Affected Services: Certificate Issuance Platform Next Update: We will provide an update within 30 minutes or sooner as more information becomes available. Please contact Support for further assistance. June 8, 2026 6:41PM UTC Identified - We have identified the root cause of the certificate issuance issue impacting delays. Our engineering teams are actively working on implementing a fix. Customers may continue to experience delays or intermittent failures during certificate issuance while remediation is in progress. Next Update: We will provide another update as soon more information becomes available. Please contact Support for further details. June 8, 2026 6:52PM UTC Monitoring - Summary: A fix has been implemented for the certificate delays of issuance. Services are returning to normal operation, and we are currently monitoring system performance. Next Update: We will continue to monitor and provide an update once the issue is fully resolved. June 9, 2026 6:45PM UTC Resolved - Issue is resolved.

April 28, 2026 6:20PM UTC Scheduled - As part of a long-term project to provide infrastructure that will continue to scale with growing demand, Sectigo will perform a datacenter switchover - Date: Saturday June 6th, 2026 - Start Time: 9:00am UTC (5:00 AM ET/2:00 AM PT) - End Time: 9:00 PM UTC (5:00 PM ET/2:00 PM PT) - Duration: Up to 12 hours This switchover is estimated to run approximately twelve hours, during which time some Sectigo services will be - Unavailable Services: - SCM user interface, - Sectigo’s partner ordering APIs - Issuance of new certificates. CRL and OCSP will not be affected by this maintenance. We expect all services to resume normal operation immediately after the switchover. June 6, 2026 9:00AM UTC Active - Scheduled maintenance is starting. June 6, 2026 9:00PM UTC Completed - Scheduled maintenance is complete.

May 21, 2026 9:02PM UTC Scheduled - Sectigo Certificate Issuing Platform Scheduled Maintenance Saturday, May 30, 2026; 23:00 UTC. Sectigo Certificate Issuing Platform Scheduled Maintenance: • Redesign of the Document Upload Page • SASP Sectigo Logo/Color Rebrand • Minor fixes • Minor improvements We anticipate that our certificate issuing platform will be unavailable for up to 2 hours while we add this additional functionality to the system. Please contact your Sectigo support resource if you require additional information about this scheduled maintenance event. May 30, 2026 11:00PM UTC Active - Scheduled maintenance is starting. May 31, 2026 1:00AM UTC Completed - Scheduled maintenance is complete.

May 15, 2026 6:49PM UTC Scheduled - The SCM 26.5 release includes the following enhancements and fixes: - SCM now supports the DNS TXT Record with the Persistent Value DCV method. (SCM-13418) - Enrollment for VMC/CMC certificates has been refined; CSRs are no longer required, and the final logo can be downloaded if validation modifies it. (SCM-14111) - ACL management has been enhanced to show all applicable ACLs at each level. (SCM-9240) - ACLs can now be disabled without being deleted to help with troubleshooting access issues. (SCM-812) - New REST API resource to manage ACLs. (SCM-11054) - Improved SSL/Mark certificate enrollment wizard to show additional domain licensing information. (SCM-14160) - Certificate expiry notifications can now target a specific certificate profile for all certificate types. (SCM-14058) - Improved filtering on Azure accounts in the UI and REST API. (SCM-14237) - Improved SSL certificate REST API list/detail responses and added a new expiresIn filter. (SCM-14213) - The TTL value of DNS records can now be configured per DNS Connector. (SCM-14218) - When renewing or replacing an SSL certificate via REST API, domains included in a CSR were not sanitized in the same way as in the original request. This could result in domain mismatches being detected incorrectly. (SCM-14047) - Improved handling of the Allowed Key Types attribute on MS CA certificate profiles. All lengths shorter than the minimum key size in the ADCS template are removed. (SCM-13866) - Details about HTTP/DNS entry names needed for VMC/CMC domain validation incorrectly showed the Sectigo domains instead of the issuing CA. (SCM-14114) - Improved handling of long username/password and SSH key passphrases. The maximum supported value is now 256 characters. (SCM-14198) - The label indicating that a domain's DCV was automated via DNS Connector was not displaying correctly. (SCM-14358) - Custom fields did not appear/disappear properly on enrollment forms when they were added/removed within SCM. (SCM-14251) - Dashboard cards for certificate types were shown even when the customer and/or admin had no access to them. (SCM-14039) May 23, 2026 11:02AM UTC Active - Maintenance is starting. May 23, 2026 1:00PM UTC Completed - Maintenance is complete.

May 15, 2026 6:47PM UTC Scheduled - The SCM 26.5 release includes the following enhancements and fixes: - SCM now supports the DNS TXT Record with the Persistent Value DCV method. (SCM-13418) - Enrollment for VMC/CMC certificates has been refined; CSRs are no longer required, and the final logo can be downloaded if validation modifies it. (SCM-14111) - ACL management has been enhanced to show all applicable ACLs at each level. (SCM-9240) - ACLs can now be disabled without being deleted to help with troubleshooting access issues. (SCM-812) - New REST API resource to manage ACLs. (SCM-11054) - Improved SSL/Mark certificate enrollment wizard to show additional domain licensing information. (SCM-14160) - Certificate expiry notifications can now target a specific certificate profile for all certificate types. (SCM-14058) - Improved filtering on Azure accounts in the UI and REST API. (SCM-14237) - Improved SSL certificate REST API list/detail responses and added a new expiresIn filter. (SCM-14213) - The TTL value of DNS records can now be configured per DNS Connector. (SCM-14218) - When renewing or replacing an SSL certificate via REST API, domains included in a CSR were not sanitized in the same way as in the original request. This could result in domain mismatches being detected incorrectly. (SCM-14047) - Improved handling of the Allowed Key Types attribute on MS CA certificate profiles. All lengths shorter than the minimum key size in the ADCS template are removed. (SCM-13866) - Details about HTTP/DNS entry names needed for VMC/CMC domain validation incorrectly showed the Sectigo domains instead of the issuing CA. (SCM-14114) - Improved handling of long username/password and SSH key passphrases. The maximum supported value is now 256 characters. (SCM-14198) - The label indicating that a domain's DCV was automated via DNS Connector was not displaying correctly. (SCM-14358) - Custom fields did not appear/disappear properly on enrollment forms when they were added/removed within SCM. (SCM-14251) - Dashboard cards for certificate types were shown even when the customer and/or admin had no access to them. (SCM-14039) May 23, 2026 9:00AM UTC Active - Maintenance is starting. May 23, 2026 11:02AM UTC Completed - Maintenance is complete.