Securly outage history

October 2, 2026 11:34AM EDT Investigating - Pass and Flex sign-in has moved to the Securly SSO used across the Securly product suite. Since the switch this morning, some staff and students launching Pass or Flex from the Clever or ClassLink portals, or from a saved or bookmarked login link, are being taken to the Securly sign-in page instead of directly into the app. All users should still be able to sign in. If you land on the Securly sign-in page, select School, then choose your sign-in method (such as Clever or ClassLink) to continue into Pass or Flex. Our engineering team is actively working to remove these extra steps so sign-in works as seamlessly as it did before. If you are unable to sign in after following the steps above, please contact [email protected]. October 2, 2026 3:46PM EDT Investigating - Update: Signing in to Pass and Flex from the Clever portal is now working as expected. A fix has also been released for saved or bookmarked Pass login links. Still in progress: Some users are still experiencing issues signing in from the ClassLink portal. Our team is actively working on a fix. A fix for saved or bookmarked Flex login links is in progress. If you are affected by either item, sign in by going directly to pass.securly.com or flex.securly.com and selecting your sign-in method. If you are still unable to sign in, please contact [email protected]. We will post another update as these items are resolved. October 5, 2026 6:40PM EDT Monitoring - Sign-in to Pass and Flex through Google, Microsoft, Clever, and ClassLink is working as expected. We are continuing to monitor and are working directly with a small number of districts with unique configurations. ClassLink Users: If your school/district created its own copy of the Securly Pass or Flex app in ClassLink, that copy will not receive our recent updates automatically, and the app button may not sign users in. To resolve this, your ClassLink admin should remove the copied app and add the Securly Pass or Flex global app to your users' LaunchPads by following ClassLink's instructions: https://help.classlink.com/s/article/cmc-applications-add-apps In the meantime, users can sign in directly at pass.securly.com If you are still unable to sign in, please contact [email protected] and our team will help you get set up. October 13, 2026 11:53AM EDT Resolved - Sign-in to Pass and Flex through Google, Microsoft, Clever, and ClassLink is working as expected. We are updating the status from Monitoring to Resolved.

September 22, 2026 3:28PM EDT Investigating - We're investigating reports of students appearing offline in Classroom sessions when they are actively online. Our engineering team is researching the root cause. We'll send an update as we learn more. September 23, 2026 12:32PM EDT Resolved - The issue causing students to appear offline or as "waiting for device" in Securly Classroom has been resolved as of 3:00AM EST. Teachers should now be able to view student screens and tabs as expected. If you continue to experience issues, please reach out to Securly Support.

September 22, 2026 8:38AM EDT Investigating - We're aware of an issue affecting Classroom: some users are unable to access Classroom, and some teachers are seeing all available classes instead of only their own. Our team is actively investigating. We'll update this notice once resolved or as we have more information. Thanks for your patience. September 22, 2026 9:54AM EDT Resolved - A fix has been put in place and Classroom access should be working normally. If you're still experiencing issues, please reach out to support.

September 17, 2026 2:31PM EDT Identified - We're aware that Google Classroom is currently throwing CAPTCHA / "unusual activity" verification prompts for some users. This is happening on Google's side, not caused by Securly, and other districts nationwide are reporting the same thing. There's no fix needed on our end, this should resolve as Google's testing settles. We'll update this ticket if anything changes. September 17, 2026 3:27PM EDT Resolved - We're seeing reports that the CAPTCHA/"unusual activity" blocking on Google Classroom, which occurred between 1:45 PM and 2:45 PM EST today, has been resolved. Please reach out to support if you're still experiencing this issue.

September 16, 2026 12:19PM EDT Resolved - Between 10:15 AM and 11:15 AM EST, some users experienced transient CAPTCHA prompts when accessing Google Drive. This was caused by a confirmed issue on Google’s side. The issue has since resolved by Google with no action from Securly. If you're still experiencing CAPTCHA issues with Google Drive, please reach out to our support team.

September 3, 2026 10:04AM EDT Resolved - Beginning at 8:50 EST we observed an issue with DyKnow Classroom regarding errors starting, ending, or joining classes. This issue has been fully resolved as of 10:04 EST. Normal functionality is now restored for all users. We apologize for any inconvenience caused and thank you for your patience during this process. If you have any further concerns, please don’t hesitate to contact our support team.

August 28, 2026 2:48PM EDT Identified - A processing issue caused a temporary delay in some activity and flagged-event reporting. We've identified the cause and are reprocessing the affected data. August 28, 2026 6:14PM EDT Resolved - At this time we can confirm that all notifications have been delivered

May 27, 2026 10:19AM EDT Investigating - Some Pass clients are having issues seeing all passes on their dashboard. We are aware of the issue and investigating the root cause to create a fix. May 27, 2026 10:50AM EDT Resolved - We have identified the issue and released a fix to the Pass Dashboard. Please reach out to support if you continue to experience issues with the dashboard.

May 19, 2026 7:04AM EDT Investigating - We have detected an issue with Securly Filter related to some traffic being logged/blocked as Default Policy. Our team is currently investigating the root cause to ensure a swift resolution. We apologize for any inconvenience and will provide updates as soon as possible. If you are experiencing this issue, please check back soon for an update. May 19, 2026 10:02AM EDT Identified - We have detected an issue with Securly Filter related to Azure SmartPAC user traffic being logged/blocked as Default Policy. Our team is currently investigating the root cause to ensure a swift resolution. We apologize for any inconvenience and will provide updates as soon as possible. If you are experiencing this issue, please check back soon for an update. May 19, 2026 10:24AM EDT Monitoring - We have implemented a fix for the issue with Securly Filter related to Azure SmartPAC user traffic being logged/blocked as Default Policy. Functionality should now be restored for most users, and we are closely monitoring the system to ensure stability. May 19, 2026 11:21AM EDT Monitoring - We have implemented a fix for the issue with Securly Filter related to Azure SmartPAC user traffic being logged/blocked as Default Policy. Functionality should now be restored for most users, and we are closely monitoring the system to ensure stability. May 20, 2026 5:31AM EDT Resolved - The issue with Securly Filter regarding Securly Filter related to Azure SmartPAC user traffic being logged/blocked as Default Policy. Normal functionality is now restored for all users. We apologize for any inconvenience caused and thank you for your patience during this process. If you have any further concerns, please don’t hesitate to contact our support team.

April 29, 2026 5:33AM EDT Investigating - We have detected an issue with Securly Filter related to stability issues. Our team is currently investigating the root cause to ensure a swift resolution. We apologize for any inconvenience and will provide updates as soon as possible. If you are experiencing this issue, please check our SRE system for updates. April 29, 2026 5:46AM EDT Identified - We have identified an issue with Securly Filter where a recent release is affecting our UK cluster. Our team is actively working on a solution to restore full functionality as quickly as possible. We appreciate your patience and will keep you updated on our progress. April 29, 2026 6:11AM EDT Monitoring - We have implemented a fix for the issue with Securly Filter related to UK cluster stability. Functionality should now be restored for most users, and we are closely monitoring the system to ensure stability. If you continue to experience issues, please contact our support team for further assistance. We apologize for the inconvenience and thank you for your patience. April 29, 2026 8:21AM EDT Resolved - The issue with Securly Filter regarding UK cluster stability has been fully resolved. Normal functionality is now restored for all users. We apologize for any inconvenience caused and thank you for your patience during this process. If you have any further concerns, please don’t hesitate to contact our support team.

March 26, 2026 1:50PM EDT Investigating - We are currently experiencing a Rhithm outage. The team is investigating. March 27, 2026 10:42AM EDT Resolved - The issue affecting Rhithm has been resolved and the service is back up. Thank you for your patience.

March 9, 2026 4:04PM EDT Investigating - We are aware of an issue affecting YouTube keyword scanning for users on the Securly browser extension. A recent change to the YouTube Search API introduced payload compression that the extension is currently unable to process, causing keyword scanning on YouTube to fail. What is affected: YouTube keyword scanning via the browser extension. Current status: Our engineering team is actively investigating and evaluating a fix. This is being treated as our highest priority and we will provide an update as soon as we have more information on timing and resolution. March 12, 2026 12:28PM EDT Resolved - Our development team has released a fix for this issue with an updated extension version of 3.0.36. The extension update may take up to 24 for hours to reach all devices. If you continue to experience issues with YouTube keyword logging on extension devices after the updated extension has been applied, please reach out to our support team.

February 19, 2026 8:43AM EST Investigating - Securly Pass and Flex are facing issues with Google SSO. We are actively investigating the solution and will provide an update once it is resolved February 19, 2026 11:20AM EST Resolved - We have identified and released a fix to resolve the issue with Google SSO in Pass and Flex. Please verify that you can now sign in. If you run into any further issues with Google SSO, please reach out to our support team

February 10, 2026 4:31PM EST Investigating - We have detected issues with Amazon's Content Delivery Network (CDN) CloudFront. Access to Securly dashboards may be affected on a regional basis. We will post updates as we learn more. February 10, 2026 5:42PM EST Resolved - We have been notified that the AWS issues with CloudFront Distribution has been resolved and all Securly services have resumed normal operations.

February 2, 2026 12:16PM EST Identified - Ignore February 2, 2026 12:19PM EST Identified - Ignore February 2, 2026 12:19PM EST Resolved - Test complete.

January 30, 2026 7:56AM EST Investigating - We are entering CIPA compliance mode to shed load from our services. CIPA compliance mode allows us to filter with a global CIPA policy while we investigate the issues. January 30, 2026 10:34AM EST Identified - During our investigation, we found that our proxy detection signatures acted abnormally and categorized a number of sites as Network Misuse/Proxy. In addition to the current AWS health issues this caused additional load on our infrastructure resulting in instability. All clusters are in CIPA Compliance mode which will ensure the miscategorized domains will no longer be blocked while we remediate the issue. We will provide regular updates on Securly’s Status Page https://status.securly.com January 30, 2026 12:23PM EST Identified - We are restoring nightly database backups on a cluster-by-cluster basis to correct the miscategorized sites. After each restore, we run our standard QA test cases and perform manual validation to confirm the fix was successful. Once we confirm the restore executed successfully, we will return that cluster back to normal operating mode. We are 40% complete as of writing this. We will continue to share regular updates on Securly’s Status Page https://status.securly.com January 30, 2026 2:44PM EST Identified - While restoring clusters to normal operating mode, during testing and validation, we detected additional anomalies in the categorization system. To prevent further miscategorization of sites, we reverted systems to CIPA compliance mode. We have identified and addressed the source of the additional miscategorization and will continue to recover from CIPA mode. January 30, 2026 7:15PM EST Resolved - All Securly clusters are currently operating normally with no additional categorization anomalies detected at this time. Securly will continue to closely monitor and provide updates through the weekend, as appropriate. If you continue to see any anomalies please report those through support. We will follow-up with Securly Filter partners via email over the coming days on root cause and additional information once we complete our investigation.

January 30, 2026 4:06AM EST Investigating - AWS reliability issues are affecting most Securly services and APIs resulting in partial service disruption. The team are investigating. January 30, 2026 5:24AM EST Monitoring - Systems are stable and we are resuming normal operations. January 30, 2026 7:57AM EST Resolved - The AWS issues have been resolved in the UK. Closing this incident and opening a global incident.