Seismic Software outage history

We are currently investigating this issue.

We are continuing to investigate this issue.

We are aware of an issue affecting icon display in some Seismic tenants, caused by a service disruption experienced today by our third-party feature management provider, LaunchDarkly. To fully restore missing icons, our team needs to restart a number of internal services over the next several hours. During this process, some customers may experience brief, intermittent service disruptions. We expect any individual disruption to be short-lived, and we are working to complete these restarts as quickly as possible while minimizing impact. We will post updates here as work progresses and confirm once the issue is fully resolved. We apologize for any inconvenience this may cause.

Icons, library, and content property issues are now resolved for some tenants as services are restarted and full access is restored. We are seeing resolution in the WEST0, WEST1, WEST2, and WEST3 regions.

Additional regions continue to recover, including EAST regions and Southwest.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our team has already resolved the issue.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Tenants are experiencing issues with login flows. Our engineers are aware of the issue and working on immediate resolution.

The engineering team resolved an issue with a recent deployment. All tenants are able to login now. We're continuing to monitor the situation.

This incident has been resolved.

Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.

The issue has been identified and a fix is being implemented.

Emails are flowing through now and the issue is resolved. Customers may have experienced delayed replies and case updates. The Support Team is currently working to catch up on any delayed replies and new case updates. We will continue to monitor support email capabilities.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

The Seismic Engineering Team is continuing to work on resolving tenant accessibility in the EAST0 region. We'll provide additional updates as we have them.

The engineering team is continuing to resolve tenant accessibility issues in the EAST0 region. We initiated a rollback of the impacted service, but that did not fully alleviate stability issues for the Seismic platform in the region. We are continuing to move forward with pulling additional diagnostics to determine the source of the instability. We will continue to provide additional updates.

Seismic engineering has continued to scale out the impacted service further, and we are starting to see signs of recovery. The root cause of the degradation is still being determined, and we are still investigating. Seismic engineering is continuing to ensure stability with additional follow-up actions, including pulling additional diagnostics into the impacted service to understand what caused the initial degradation. We will continue to provide updates as we have them.

Seismic engineering is seeing signs of stability, with the impacted services returning to a healthy state. We are continuing to monitor the environment closely to ensure full recovery. Root cause investigation remains active to understand what caused the initial degradation and prevent future occurrences. We will continue to provide updates as we have them.

Seismic engineering has confirmed that the impacted service has fully recovered and all EAST0 tenants were back online as of approximately 3:30 PM ET. We sincerely apologize for the disruption this caused to your teams today. We understand the impact this had on your business and are committed to ensuring the reliability of our platform. A full post-mortem is being conducted at this time. Thank you for your patience and understanding.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

Vimeo, Seismic's video provider, is currently experiencing issues on their platform. Seismic is engaging with Vimeo to identify cause and resolution. https://status.vhx.tv/

Some videos beginning to recover through Seismic's backup measures. We continue to communicate with Vimeo on full recovery.

Vimeo has identified the issue and is implementing a fix.

Vimeo has recovered and we continue to monitor.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

Seismic Engineers are currently in contact with SCORM vendor Rustici investigating the issue.

Issue has been identified with the Rustici vendor and their cloud provider. They are working to address the root cause. We are starting to see some recovery and will continue to monitor.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

Teams have identified the issue and tenants are now becoming accessible

The issue is resolved as teams resolved a caching issue with tenant metadata. Root cause is currently under investigation.

This incident has been resolved.

Incident start time adjusted to actual time

This incident has been resolved.