Sequoia outage history

As we identified and monitoring one of our vendor/partner services having availability issues, some of our clients would be facing issues in logging to our platform. We are actively working on remediation possibilities and closely following up on the dependent vendor/partner services to get our platform to fully working state. We will keep an active communication on this issue.

As the depdendent vendor/partner services recover, we see reduction in login failures. But still some sporadic issues are observed. We will continue report progress on the state till we achieve full recovery

After validating the stability of the vendor/partner services on which our services have dependency, we were able to correlate the reduction of login errors in our platform. The downward trend in recurring errors are confirmed after detailed observation. This established that our services are back to normal

Due to one of our partner vendors going through unforeseen outage in their product, our Sequoia OS plaform is encountering login issues currently. Our tech team is aware of the incident and actively working to bring our platform online. We will keep an active update on the progres

The root cause of the issue has been identified and we are actively engaged with our partner to get us back online soon

This incident has been resolved through our internal solution. All services back to normal. We will follow up with our vendor-partner to get to normal state soon. But all our services are back to normal

Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident.

We are continuing to investigate this issue.

Issues with service disruption have been resolved and all services are now operational.

We have observed a login access issue in our platform and our users are bound to get impacted. Investigation is ongoing. We are working towards restoring the access as soon as possible.

We are aware that Microsoft Azure is experiencing a global outage which is causing users not to be able to login to Sequoia OS. We are monitoring the situation closely and will keep you posted on updates. To monitor Sequoia OS updates, you can subscribe to this page In addition, you can monitor Azure's status updates here: https://azure.status.microsoft/en-us/status

As the Microsoft Azure services recovered, subsequently our Sequoia OS platform login access has been restored. We will keep regular monitoring of the platform for any immediate follow-ups that may be required.

We are currently investigating the issue. preliminary analysis point to one of our vendor IDP. We will update the progress promptly

We found the root cause of the issue which is due to the global outage of our identity provider service ( IDP ). We are exploring workarounds and at the same time closely monitoring the situation on the IDP side outage.

We applied a workaround to solve the issue for majority of our clients. Meanwhile the global outage with our IDP persists. We will keep updating the status as we get further progress

The issue is resolved and all systems back to normal after extended period of validation. Apologies to our clients for the inconvenience caused

Due to technical issues in our platform improvement activity, currently our HRX and PX portals are down. We are actively and urgently investigating the cause and working on a fix. We will keep prompt update on the progress.

The issue is found the issue and the fix is applied. The Websites are back to normal state.

Due to AWS Operation issues, namely "Network services" breakdown since 11.45 PST Sep 19 2023, we were facing outage in our Payroll and Payroll Calendar features for our PX and HRX portals The root cause communicated from AWS is that their network service performance encountered high latencies due to high load issues in underlining systems. There were some partial impact to other services randomly if any new connections set up , as per the nature of the incident from AWS. Around 15:43 PST, AWS notified that there is a workaround being applied step-wise and sooner it would cover more broader systems that impacted our services. Around 19:15 PST, the fix from AWS restored the underlying services which resolved the related issues. All our systems tested fine and services restored.

TPI Insights is currently unavailable.

The issue has been identified.

We are continuing to work on a fix for this issue.

Access to TPI Isights has been restored and related services are now operational.

Sequoia Technical Team is aware of the service disruption and is actively investigating the incident. We will keep the users updated as we resolve the incident. Components affected: S-Comp, TRS, Org Chart

We are continuing to investigate this issue.

A fix has been implemented and all the components are functioning normally

This incident has been resolved.

Issues with service disruption have been resolved and all services are now operational.

Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

Issues with service disruption have been resolved and all services are now operational.

Issues with service disruption have been resolved and all services are now operational.

Sequoia Technical team has successfully completed the scheduled maintenance. All services are now operating normally.

Issues with PX dashboard loading have been resolved and all services are now operational.