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    Shakepay outage history

    62 recorded Shakepay incidents since April 2025, with official updates, affected components, duration and resolution information.

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    Card details temporarily unavailable

    Started October 26, 2026 at 9:24 PM UTC · 1h 16m

    IssuesMinor incident
    Affected components
    WebsiteMobile apps
    1. October 26, 2026 at 9:24 PM UTCinvestigating

      An issue with a third-party provider is currently impacting the in-app card details. We're working with them to fix this issue - Your card and transactions are not affected. Thank you for your patience while we address the situation.

    2. October 26, 2026 at 9:44 PM UTCmonitoring

      The issue has been identified and we're observing partial recovery from customers. Thank you for your patience

    3. October 26, 2026 at 10:41 PM UTCresolved

      This incident has been resolved.

    Card authorization problems / API performance degraded

    Started October 22, 2026 at 8:51 PM UTC · 56m

    IssuesMinor incident
    Affected components
    Bill PaymentBitcoin cashoutsWire transfer fundingLightning FundingWebsiteWire transfer cashoutsEthereum fundingLightning CashoutsBitcoin fundingAuthenticationBuy and sellEthereum cashoutsInterac e-Transfer fundingMobile appsInterac e-Transfer cashouts
    1. October 22, 2026 at 8:51 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 22, 2026 at 9:15 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 22, 2026 at 9:47 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 22, 2026 at 9:47 PM UTCresolved

      This incident has been resolved.

    E-transfer outage

    Started October 18, 2026 at 6:14 AM UTC · 1d 6h

    OutageMajor incident
    Affected components
    Interac e-Transfer funding
    1. October 18, 2026 at 6:14 AM UTCinvestigating

      Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively investigating and working to restore service as quickly as possible.

    2. October 19, 2026 at 12:54 PM UTCresolved

      This incident has been resolved.

    e-Transfer Delayed

    Started October 9, 2026 at 4:42 PM UTC · 1h 26m

    IssuesMinor incident
    Affected components
    Interac e-Transfer funding
    1. October 9, 2026 at 4:42 PM UTCinvestigating

      Some of our service providers are currently experiencing issues. We’re assessing the impact on our services and will share updates here as we learn more.

    2. October 9, 2026 at 4:43 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 9, 2026 at 5:52 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 9, 2026 at 6:08 PM UTCresolved

      This incident has been resolved.

    Service Outage

    Started October 6, 2026 at 5:33 PM UTC · 1h 2m

    OutageMajor incident
    Affected components
    Wire transfer fundingInterac e-Transfer fundingInterac e-Transfer cashouts
    1. October 6, 2026 at 5:33 PM UTCinvestigating

      We are experiencing degraded performance on e-transfers and wires

    2. October 6, 2026 at 5:36 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 6, 2026 at 6:35 PM UTCresolved

      This incident has been resolved.

    Interac Money Requests currently delayed

    Started October 5, 2026 at 7:14 PM UTC · 35m

    IssuesMinor incident
    Affected components
    Interac e-Transfer funding
    1. October 5, 2026 at 7:14 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 5, 2026 at 7:24 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 5, 2026 at 7:37 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 5, 2026 at 7:49 PM UTCresolved

      This incident has been resolved.

    API Performance Degraded

    Started October 2, 2026 at 6:59 PM UTC · 34m

    IssuesMinor incident
    Affected components
    Bill PaymentBitcoin cashoutsWire transfer fundingLightning FundingWebsiteWire transfer cashoutsEthereum fundingLightning CashoutsBitcoin fundingAuthenticationBuy and sellEthereum cashoutsInterac e-Transfer fundingMobile appsInterac e-Transfer cashouts
    1. October 2, 2026 at 6:59 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 2, 2026 at 7:27 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 2, 2026 at 7:33 PM UTCresolved

      This incident has been resolved.

    3rd party e-Transfer cash-out delayed

    Started October 2, 2026 at 3:05 AM UTC · 58m

    Pending
    Affected components
    Interac e-Transfer cashouts
    1. October 2, 2026 at 3:05 AM UTCinvestigating

      An issue with a banking partner is currently preventing us from processing any e-Transfer withdrawals destined to third party recipients. In the meantime, in order to avoid any additional delays, please make sure to send your e-Transfers to your main email address. Thank you for your understanding

    2. October 2, 2026 at 4:01 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 2, 2026 at 4:02 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 2, 2026 at 4:04 AM UTCresolved

      This incident has been resolved.

    API Performance Degraded

    Started September 29, 2026 at 10:52 PM UTC · 23m

    IssuesMinor incident
    Affected components
    Bill PaymentBitcoin cashoutsWire transfer fundingLightning FundingWebsiteWire transfer cashoutsEthereum fundingLightning CashoutsBitcoin fundingAuthenticationBuy and sellEthereum cashoutsInterac e-Transfer fundingMobile appsInterac e-Transfer cashouts
    1. September 29, 2026 at 10:52 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 29, 2026 at 10:56 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 29, 2026 at 11:15 PM UTCresolved

      This incident has been resolved.

    Problems with Interac e-Transfer Request Money

    Started September 10, 2026 at 4:01 PM UTC · 2h 24m

    OutageMajor incident
    Affected components
    Interac e-Transfer funding
    1. September 10, 2026 at 4:01 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 10, 2026 at 4:03 PM UTCidentified

      We are experiencing performance issues on the request money feature and are working on a fix.

    3. September 10, 2026 at 4:13 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 10, 2026 at 6:25 PM UTCresolved

      This incident has been resolved.

    Ethereum & USDC cashouts currently unavailable

    Started September 4, 2026 at 7:18 PM UTC · 42m

    OutageMajor incident
    Affected components
    Ethereum cashouts
    1. September 4, 2026 at 7:18 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 4, 2026 at 7:29 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 4, 2026 at 7:39 PM UTCmonitoring

      A fix has been implemented and we're currently broadcasting the remaining of the transaction backlog. Thank you for your patience.

    4. September 4, 2026 at 8:00 PM UTCresolved

      This incident has been resolved.

    Card Service (Issuing, Digital Wallet Tokenization) problems

    Started July 21, 2026 at 8:34 PM UTC · 2h 24m

    IssuesMinor incident
    1. July 21, 2026 at 8:34 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. July 21, 2026 at 10:58 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 21, 2026 at 10:58 PM UTCresolved

      This incident has been resolved.

    Widespread Service Unavailability

    Started July 8, 2026 at 6:32 PM UTC · 26m

    OutageMajor incident
    Affected components
    Bill PaymentBitcoin cashoutsWire transfer fundingLightning FundingWebsiteWire transfer cashoutsEthereum fundingLightning CashoutsBitcoin fundingAuthenticationBuy and sellEthereum cashoutsInterac e-Transfer fundingMobile appsInterac e-Transfer cashouts
    1. July 8, 2026 at 6:32 PM UTCinvestigating

      We are currently investigating an issue causing widespread service unavailability for some customers. During this time, you may be unable to access the Shakepay app or experience failures when attempting to use core features. Our team is actively investigating the issue and working to restore service as quickly as possible. We apologize for the disruption and will provide another update as soon as we have more information.

    2. July 8, 2026 at 6:53 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 8, 2026 at 6:59 PM UTCresolved

      This incident has been resolved.

    Crypto Transactions delayed

    Started June 7, 2026 at 11:35 AM UTC · 58m

    IssuesMinor incident
    Affected components
    Bitcoin cashoutsEthereum fundingBitcoin fundingEthereum cashouts
    1. June 7, 2026 at 11:35 AM UTCidentified

      Around 6:30AM EDT one of our crypto partners started experiencing an issue with crypto transactions.

    2. June 7, 2026 at 11:44 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results. Data from one of our partners is pending in order to process delayed transactions.

    3. June 7, 2026 at 12:33 PM UTCresolved

      This incident has been resolved.

    Performance degraded: In-app Card screen

    Started May 21, 2026 at 3:36 PM UTC · 39m

    IssuesMinor incident
    1. May 21, 2026 at 3:36 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 21, 2026 at 3:40 PM UTCidentified

      Customers can still use their card in their digital wallets. The Card screen in the Shakepay app is intermittently not fully loading.

    3. May 21, 2026 at 4:03 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 21, 2026 at 4:15 PM UTCresolved

      This incident has been resolved.

    e-Transfer Delayed

    Started May 20, 2026 at 2:33 PM UTC · 3h 2m

    IssuesMinor incident
    Affected components
    Interac e-Transfer fundingInterac e-Transfer cashouts
    1. May 20, 2026 at 2:33 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 20, 2026 at 5:35 PM UTCresolved

      This incident has been resolved.

    Bill Payments outage

    Started May 17, 2026 at 3:30 PM UTC · 6h 32m

    IssuesMinor incident
    Affected components
    Bill Payment
    1. May 17, 2026 at 3:30 PM UTCinvestigating

      Shakepay is currently experiencing an outage affecting Bill Payment. Users may experience significant delays or be unable to send bill payments at this time. Our team is actively working to restore service as quickly as possible.

    2. May 17, 2026 at 5:34 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. May 17, 2026 at 10:02 PM UTCresolved

      This incident has been resolved.

    E-transfer outage

    Started May 10, 2026 at 3:23 PM UTC · 1h 56m

    OutageMajor incident
    Affected components
    Interac e-Transfer fundingInterac e-Transfer cashouts
    1. May 10, 2026 at 3:23 PM UTCinvestigating

      Shakepay is currently experiencing an outage affecting Interac e-Transfers. Users may experience significant delays or be unable to send or receive e-Transfers at this time. Our team is actively working to restore service as quickly as possible.

    2. May 10, 2026 at 3:34 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 10, 2026 at 5:18 PM UTCresolved

      This incident has been resolved.

    E-transfers cashout delayed

    Started April 5, 2026 at 4:16 PM UTC · 7h 57m

    IssuesMinor incident
    Affected components
    Interac e-Transfer cashouts
    1. April 5, 2026 at 4:16 PM UTCinvestigating

      Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.

    2. April 5, 2026 at 4:18 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 5, 2026 at 4:27 PM UTCidentified

      The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.

    4. April 5, 2026 at 7:25 PM UTCidentified

      Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.

    5. April 5, 2026 at 10:05 PM UTCidentified

      Our service provider is still working on implementing a fix - Thank you for your patience

    6. April 5, 2026 at 11:45 PM UTCmonitoring

      A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.

    7. April 6, 2026 at 12:14 AM UTCresolved

      This incident has been resolved.

    Crypto Buy/Sell, Card, e-Transfer funding/withdrawal, Notifications, Emails

    Started March 13, 2026 at 2:44 PM UTC · 58m

    OutageMajor incident
    Affected components
    Bill PaymentBitcoin cashoutsWire transfer fundingLightning FundingWire transfer cashoutsEthereum fundingLightning CashoutsBitcoin fundingAuthenticationBuy and sellEthereum cashoutsInterac e-Transfer fundingMobile appsInterac e-Transfer cashouts
    1. March 13, 2026 at 2:44 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 13, 2026 at 2:45 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. March 13, 2026 at 2:53 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. March 13, 2026 at 2:54 PM UTCidentified

      We have identified a query causing a large negative impact on platform responsiveness

    5. March 13, 2026 at 3:29 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. March 13, 2026 at 3:42 PM UTCresolved

      This incident has been resolved.