Shipengine outage history

Please be informed that DPD United Kingdom/DPD Local is currently experiencing issues with their API. Issue start: 2026.10.20 - 06.42 AM UTC

This incident has been resolved.

To comply with USPS standards and avoid label errors or future USPS non-compliance fees , please be sure to enter all package dimensions (L x W x H) when creating your label.

We are aware of an issue impacting users ability to connect UPS accounts programmatically via our API, and will provide further details when additional information is available.

This incident has been resolved.

We are currently investigating this issue.

Our system is receiving errors when calling Evri's API. We are in contact with the carrier to clarify and resolve the issue as soon as possible.

The carrier made some changes on their side, but the errors are still occurring. We are continuing the investigation with Evri.

The carrier identified the root cause and is implementing the optimization.

Evri made the optimizations on their side, and now we can see the requests are succeeding.

This incident has been resolved.

Please be advised that there is currently an intermittent disruption affecting FedEx UK rating. During this time, you may temporarily see the following message: "Rating is temporarily unavailable, please try again later." If you encounter this error, please try again after a short delay. Efforts are underway to restore consistent service, and we appreciate your patience.

This incident has been resolved.

We identified a lack of status updates from the Raoyla Mail since yesterday. It is impacting our ability to share the statuses.

The issue is on the carrier's side, and they are trying to resolve it.

We started receiving statuses from the carrier.

Effective August 14, 2026: Royal Mail from ShipStation is temporarily suspended for shipments from the UK to Europe. In the meantime, other European carriers remain available for your UK shipments at this time.

We recognized a temporary issue with accessing the ShipStation API dashboard. It is currently under investigation.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently seeing performance degradation when calling the Royal Mail and Parcel Force APIs.

Carrier was contacted and is reviewing the issue on his side.

The carrier solved the issue on his side, and the performance went back to normal.

We are aware of an issue causing latency when accessing ShipStation API, and we are actively investigating this issue. This is impacting multiple features, including label generation.

We are continuing to investigate this issue.

This incident has been resolved.

Effective July 1, the European Union introduced a new €3 flat-rate customs duty per HS code for items valued under €150, in addition to import VAT. Learn more here . GlobalPost: Due to new EU regulations, Germany is no longer accepting IOSS DDU shipments valued under €150, and France will only accept them through the end of July. To avoid automatic returns, customs delays, or extra fees, we highly recommend using our DDP services including, GlobalPost Plus or GlobalPost Plus Duties & Taxes Included. See details here . Canada Post: Effective July 3, 2026, Canada Post is temporarily suspending parcel acceptance to select European Union destinations due to new EU customs requirements for low value shipments. See details here .

We are aware of an issue causing an increased rate of timeout errors resulting in 499 and 502 errors across various endpoints for some users. We are currently investigating this, and will provide an update once we have more information.

This incident has been resolved.

We have observed a high frequency of errors returned while attempting to perform various functions with UPS accounts such as rating and label creation. While the error rate is elevated, it is not universally impacting all UPS accounts similarly. The following error is returned: A shipping carrier error occurred: Invalid Authentication Information The cause of this issue is being investigated.

The service provider has confirmed a restoration of functionality. Error rates have begun to fall. We are continuing to monitor to ensure a full recovery.

This incident has been resolved.

We are currently investigating reports of a problem preventing some users from being able to successfully log into the account dashboard.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Effective May 26, 2026, GlobalPost’s Southern California (LAX/Cypress, CA) processing hub has resumed operations. All pickups and drop-offs in the LAX area will proceed as expected as of this day.

We are aware of an issue impacting label generation for FedEx from ShipStation for certain users. We are investigating this, and will provide an update once there is additional information.

We have confirmed that the issue is related to an ongoing issue with the carrier. We will provide an additional update once the issue has been resolved.

FedEx Continues to report issues with their API. We will provide another update once there is further information.

We are continuing to work with FedEx to find a resolution. The specific error is "Unable to create FedEx shipment. We apologize for the inconvenience. This action cannot be completed at this time. Please try again later.."

We are aware of an outage with FedEx's API that is resulting in 500 errors in response to certain requests, including label generation requests.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of an issue preventing ShipEngine/ShipStationAPI dashboard access/login attempts from being completed successfully. We are investigating the underlying cause.

An outage with a third party service provider has been identified as the cause of account dashboard login issues. We are working with the provider to restore functionality.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of an increased frequency of timeouts and performance degradation impacting some users.

This incident has been resolved