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    Shortcut outage history

    59 recorded Shortcut incidents since April 2022, with official updates, affected components, duration and resolution information.

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    Outgoing Webhook Delay

    Started October 19, 2026 at 5:55 PM UTC · 53m

    IssuesMinor incident
    Affected components
    Outgoing Webhooks
    1. October 19, 2026 at 5:55 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 19, 2026 at 6:44 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 19, 2026 at 6:48 PM UTCresolved

      This incident has been resolved.

    Outgoing Webhook Delay

    Started October 19, 2026 at 12:01 PM UTC · 36m

    IssuesMinor incident
    Affected components
    Outgoing Webhooks
    1. October 19, 2026 at 12:01 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 19, 2026 at 12:36 PM UTCresolved

      This incident has been resolved.

    Authentication Issue with MCP

    Started August 4, 2026 at 4:11 PM UTC · Ongoing

    OutageMajor incident
    Affected components
    Shortcut MCP
    1. August 4, 2026 at 4:11 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    Search Indexing Behind

    Started August 4, 2026 at 3:26 PM UTC · 1h 50m

    IssuesMinor incident
    Affected components
    Search
    1. August 4, 2026 at 3:26 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 5, 2026 at 7:10 AM UTCresolved

      This incident has been resolved.

    Newly created tokens via Shortcut MCP unable to write

    Started July 15, 2026 at 3:44 PM UTC · 2h 21m

    OutageMajor incident
    Affected components
    Shortcut MCP
    1. July 15, 2026 at 3:44 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. July 15, 2026 at 4:06 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. July 15, 2026 at 6:05 PM UTCresolved

      This incident has been resolved.

    Shortcut MCP Unavailable

    Started July 14, 2026 at 5:25 PM UTC · 0m

    Pending
    1. July 14, 2026 at 7:47 PM UTCresolved

      The Shortcut MCP was unavailable for approximately 6 minutes due to a misconfiguration. The root cause was identified, fixed, and steps implemented to prevent a future recurrence.

    Shortcut MCP Authentication Failure for Some Clients

    Started June 30, 2026 at 9:00 PM UTC · 1h 2m

    OutageMajor incident
    Affected components
    Shortcut MCP
    1. June 30, 2026 at 9:00 PM UTCinvestigating

      Authentication with the Shortcut MCP is failing for some MCP clients. We're investigating the cause.

    2. June 30, 2026 at 9:27 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 30, 2026 at 10:02 PM UTCresolved

      This incident has been resolved.

    Shortcut MCP only exposes read-only tools

    Started June 18, 2026 at 12:46 PM UTC · 28m

    IssuesMinor incident
    Affected components
    Shortcut MCP
    1. June 18, 2026 at 12:46 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. June 18, 2026 at 12:46 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. June 18, 2026 at 1:00 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 18, 2026 at 1:14 PM UTCresolved

      This incident has been resolved.

    Shortcut MCP is slow or unresponsive

    Started June 17, 2026 at 11:32 PM UTC · 1h 4m

    IssuesMinor incident
    Affected components
    API
    1. June 17, 2026 at 11:32 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 17, 2026 at 11:48 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 18, 2026 at 12:35 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 18, 2026 at 12:35 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. June 18, 2026 at 12:36 AM UTCresolved

      This incident has been resolved.

    Korey was not responsive

    Started June 5, 2026 at 6:30 PM UTC · 0m

    Pending
    1. June 5, 2026 at 8:05 PM UTCresolved

      Korey did not respond to user messages.

    Partial outage on Shortcut web app

    Started June 1, 2026 at 5:57 PM UTC · 2h 48m

    OutageMajor incident
    Affected components
    Web App
    1. June 1, 2026 at 5:57 PM UTCidentified

      The Shortcut web app is slow to load and many pages are unresponsive.

    2. June 1, 2026 at 6:21 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. June 1, 2026 at 8:45 PM UTCresolved

      This incident has been resolved.

    Shortcut Company Website Unavailable

    Started May 29, 2026 at 6:42 PM UTC · 2m

    OutageCritical incident
    Affected components
    Company Website
    1. May 29, 2026 at 6:42 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. May 29, 2026 at 6:45 PM UTCresolved

      This incident has been resolved.

    We're investigating degraded performance in Korey

    Started May 11, 2026 at 4:05 PM UTC · 55m

    IssuesMinor incident
    Affected components
    Korey.ai - Webapp
    1. May 11, 2026 at 4:05 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 11, 2026 at 6:49 PM UTCresolved

      This incident has been resolved.

    Increase in errors and response latencies

    Started April 9, 2026 at 12:42 AM UTC · 29m

    OutageMajor incident
    Affected components
    Web App
    1. April 9, 2026 at 12:42 AM UTCinvestigating

      We have observed an increase in errors. Response times have increased as well. We are monitoring the situation and working to increase capacity.

    2. April 9, 2026 at 1:07 AM UTCmonitoring

      We have identified the issue and have taken actions to mitigate the issue.

    3. April 9, 2026 at 1:10 AM UTCresolved

      This incident has been resolved.

    Shortcut Slow/Unavailable

    Started March 25, 2026 at 8:27 AM UTC · 1h 20m

    OutageCritical incident
    Affected components
    Web AppAPI
    1. March 25, 2026 at 8:27 AM UTCinvestigating

      We are currently investigating this issue.

    2. March 25, 2026 at 8:59 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 25, 2026 at 9:28 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. March 25, 2026 at 9:46 AM UTCresolved

      This incident has been resolved.

    Gitlab event processing delays

    Started January 12, 2026 at 3:41 PM UTC · 3h 15m

    Pending
    1. January 12, 2026 at 3:41 PM UTCinvestigating

      Currently investigating processing delays for Gitlab events.

    2. January 12, 2026 at 6:56 PM UTCresolved

      This incident has been resolved.

    Some sessions may fail to connect

    Started November 28, 2025 at 3:32 PM UTC · 45m

    OutageMajor incident
    Affected components
    Korey.ai - Webapp
    1. November 28, 2025 at 3:32 PM UTCinvestigating

      We are currently investigating an issue where some sessions aren't connecting as expected.

    2. November 28, 2025 at 3:58 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. November 28, 2025 at 4:17 PM UTCresolved

      This incident has been resolved.

    Slack link unfurls not working

    Started October 29, 2025 at 4:00 PM UTC · 4d 23h

    OutageMajor incident
    Affected components
    Slack Apps/Integrations/APIs
    1. October 29, 2025 at 4:00 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 3, 2025 at 3:34 PM UTCresolved

      Slack link unfurl events are working as expected.

    Korey Cloud Provider Issue

    Started October 20, 2025 at 10:36 PM UTC · 12h 52m

    OutageMajor incident
    Affected components
    Korey.ai - Webapp
    1. October 20, 2025 at 10:36 PM UTCidentified

      We're seeing more authentication errors from a cloud provider, causing Korey login issues and disrupting user invitations. Workos has been identified as the root cause: https://status.workos.com/incidents/rdz189wnjhyn.

    2. October 21, 2025 at 11:28 AM UTCresolved

      This incident has been resolved.

    Shortcut Unavailable due to AWS Outage

    Started October 20, 2025 at 7:12 AM UTC · 2h 23m

    OutageCritical incident
    Affected components
    VCS IntegrationsShortcut DocsSentry AutomationsEmail NotificationsWeb AppZendeskSlack IntegrationAPIProductBoardGoogle Sheets IntegrationAWS ec2-us-east-1Search
    1. October 20, 2025 at 7:31 PM UTCinvestigating

      From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.

    2. October 20, 2025 at 7:32 PM UTCresolved

      From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.