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    Signeasy outage history

    48 recorded Signeasy incidents since August 2020, with official updates, affected components, duration and resolution information.

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    Issues sending signature requests

    Started July 8, 2026 at 2:15 AM UTC · 6h 10m

    IssuesMinor incident
    Affected components
    API - v1Web ApplicationAPI - v2API - v3Android ApplicationiOS Application
    1. July 8, 2026 at 2:15 AM UTCinvestigating

      We are currently investigating an issue affecting the ability to send signature requests. Some users may experience failures or delays when sending documents for signature. Our team is actively working to identify the root cause and restore normal service. We apologize for the inconvenience and will provide updates as more information becomes available.

    2. July 8, 2026 at 8:25 AM UTCresolved

      This incident has been resolved.

    Intermittent service disruption

    Started December 31, 2025 at 4:30 AM UTC · 0m

    Pending
    1. January 2, 2026 at 4:23 PM UTCresolved

      We experienced a temporary service disruption on Dec 30 between 8:30 PM and 9:50 PM PST, during which access to the Signeasy app was unavailable. The issue has been resolved, and all services are operating normally. We apologize for the inconvenience caused.

    Degraded performance - Investigation ongoing

    Started June 30, 2025 at 10:14 AM UTC · 11m

    IssuesMinor incident
    Affected components
    Google Workplace IntegrationWebsiteAPI - v1Web ApplicationAPI - v2Document conversionAPI - v3Android ApplicationEmail DeliveryiOS ApplicationDocument UploadsPurchasesReportsMicrosoft Teams Bot
    1. June 30, 2025 at 10:14 AM UTCinvestigating

      We are currently investigating reports of degraded performance and errors affecting our web application. We are working on to identify the root cause.

    2. June 30, 2025 at 10:25 AM UTCresolved

      This incident has been resolved.

    Document Listing & Upload Issue

    Started March 14, 2025 at 2:17 PM UTC · 32m

    OutageMajor incident
    Affected components
    API - v1Web ApplicationAPI - v2API - v3Android ApplicationiOS ApplicationDocument Uploads
    1. March 14, 2025 at 2:17 PM UTCinvestigating

      We are currently experiencing an issue with document listing and uploading across the Signeasy platform. Our team is actively investigating the issue on priority. We will provide updates as soon as we have more information. Thank you for your patience.

    2. March 14, 2025 at 2:49 PM UTCresolved

      This incident has been resolved.

    Request Signature and Document Signing Issue

    Started October 3, 2024 at 6:07 PM UTC · 14m

    IssuesMinor incident
    Affected components
    Web ApplicationAPI - v3Android ApplicationiOS Application
    1. October 3, 2024 at 6:07 PM UTCinvestigating

      We are currently experiencing issues with the Request Signature and Document Signing functionality. We are investigating the issue and working to resolve it as a priority. We apologize for the inconvenience and will provide further updates as soon as possible.

    2. October 3, 2024 at 6:21 PM UTCresolved

      This incident has been resolved.

    Email Delivery Delay

    Started October 3, 2024 at 1:08 PM UTC · 4h 55m

    IssuesMinor incident
    Affected components
    Email Delivery
    1. October 3, 2024 at 1:08 PM UTCinvestigating

      We are currently experiencing delays in email deliverability. We are actively investigating the issue and working to resolve it as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience. Further updates will follow.

    2. October 3, 2024 at 6:03 PM UTCresolved

      This incident has been resolved.

    Slowness in listing of documents and "All documents" section not loading on the web application

    Started June 7, 2024 at 5:05 PM UTC · 1h 23m

    IssuesMinor incident
    Affected components
    Web Application
    1. June 7, 2024 at 5:05 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 7, 2024 at 5:05 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. June 7, 2024 at 6:28 PM UTCresolved

      This incident has been resolved.

    We're currently experiencing delays in email delivery

    Started April 12, 2024 at 2:00 PM UTC · 37m

    IssuesMinor incident
    Affected components
    Email Delivery
    1. April 12, 2024 at 2:00 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 12, 2024 at 2:37 PM UTCresolved

      This incident has been resolved.

    We are currently experiencing issues accessing all transactions and settings update on our platform.

    Started November 30, 2023 at 6:04 AM UTC · 18m

    OutageCritical incident
    Affected components
    Google Workplace IntegrationAPI - v1Web ApplicationAPI - v2Document conversionAPI - v3Android ApplicationiOS ApplicationDocument UploadsPurchasesMicrosoft Teams Bot
    1. November 30, 2023 at 6:04 AM UTCinvestigating

      We are currently investigating this issue.

    2. November 30, 2023 at 6:08 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. November 30, 2023 at 6:22 AM UTCresolved

      The incident has been resolved and all services are back in operation.

    We are currently encountering issues when attempting to send documents for signature and self-signing on our platform

    Started September 20, 2023 at 10:10 AM UTC · 41m

    IssuesMinor incident
    Affected components
    Web ApplicationAndroid ApplicationiOS Application
    1. September 20, 2023 at 10:10 AM UTCinvestigating

      We are currently encountering issues when attempting to send documents for signature and self-signing on our platform.

    2. September 20, 2023 at 10:50 AM UTCresolved

      This incident has been resolved.

    We're experiencing issue with uploading of documents

    Started August 16, 2023 at 3:39 PM UTC · 1h 14m

    IssuesMinor incident
    Affected components
    Web Application
    1. August 16, 2023 at 3:39 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 16, 2023 at 4:53 PM UTCresolved

      This incident has been resolved.

    We are experiencing issues with document operation

    Started June 28, 2023 at 5:51 AM UTC · 8m

    IssuesMinor incident
    Affected components
    Document conversion
    1. June 28, 2023 at 5:51 AM UTCinvestigating

      We are currently investigating this issue.

    2. June 28, 2023 at 5:58 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. June 28, 2023 at 5:58 AM UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the documents

    Started June 23, 2023 at 6:01 AM UTC · 6m

    OutageMajor incident
    Affected components
    Web ApplicationAndroid ApplicationiOS Application
    1. June 23, 2023 at 6:01 AM UTCinvestigating

      We are currently investigating this issue.

    2. June 23, 2023 at 6:06 AM UTCresolved

      This incident has been resolved.

    We are experiencing issue with accessing the document listing in webapp

    Started June 13, 2023 at 7:49 PM UTC · 52m

    IssuesMinor incident
    Affected components
    Web Application
    1. June 13, 2023 at 7:49 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 13, 2023 at 8:42 PM UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the web application

    Started May 17, 2023 at 2:10 AM UTC · 10m

    OutageCritical incident
    Affected components
    Web Application
    1. May 17, 2023 at 2:10 AM UTCinvestigating

      We are currently investigating this issue.

    2. May 17, 2023 at 2:20 AM UTCresolved

      This incident has been resolved.

    We are experiencing issue with delivery of the emails

    Started April 29, 2023 at 4:29 PM UTC · 1h 29m

    OutageCritical incident
    Affected components
    Email Delivery
    1. April 29, 2023 at 4:29 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 29, 2023 at 5:58 PM UTCresolved

      This incident has been resolved.

    We're experiencing issue with importing of documents in mobile application

    Started March 2, 2023 at 2:26 PM UTC · 15m

    IssuesMinor incident
    Affected components
    Android ApplicationiOS Application
    1. March 2, 2023 at 2:26 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 2, 2023 at 2:41 PM UTCresolved

      This incident has been resolved.

    We are experiencing issues with login and import on iOS

    Started February 24, 2023 at 2:11 AM UTC · 39m

    IssuesMinor incident
    Affected components
    iOS Application
    1. February 24, 2023 at 2:11 AM UTCinvestigating

      We are currently investigating this issue.

    2. February 24, 2023 at 2:50 AM UTCresolved

      This incident has been resolved.

    We are experiencing issues with accessing the web application and the website

    Started February 23, 2023 at 10:41 AM UTC · 39m

    OutageMajor incident
    Affected components
    Web ApplicationAndroid ApplicationiOS Application
    1. February 23, 2023 at 10:41 AM UTCinvestigating

      Our DNS provider, GoDaddy is facing an outage with their DNS service. Due to this, our links and requests in the platform might be failing to resolve. We’re expecting this to be resolved shortly

    2. February 23, 2023 at 11:20 AM UTCresolved

      This incident has been resolved.

    We're experiencing issues loading the document list in the Signeasy web application.

    Started February 19, 2023 at 5:35 PM UTC · 33m

    OutageMajor incident
    Affected components
    Web Application
    1. February 19, 2023 at 5:35 PM UTCinvestigating

      We are currently investigating this issue.

    2. February 19, 2023 at 6:09 PM UTCresolved

      This incident has been resolved.