Sitespect outage history

Starting at 14:01 UTC on 10/2/25,two SiteSpect Cloud points of presence in Europe became unavailable. Site traffic has been automatically routed away to the most optimal POP. If your SiteSpect configuration is set to restrict traffic only to European POPs, your site has been automatically bypassed. We are actively investigating and remediating this incident. You should expect an update within one hour. Please contact SiteSpect Help Desk at [email protected] if you have any questions.

We have identified the issue and working to remediate. You should expect the next update within one hour.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Starting at 18:30 UTC on Feb 26th, multiple SiteSpect Cloud points of presence became unavailable. Your site has been automatically bypassed. We are actively investigating and remediating this incident. You should expect an update within one hour. Please contact SiteSpect Help Desk at [email protected] if you have any questions.

We've identified the issue and have been restoring points of presence. Traffic is starting to route back through SiteSpect since 19:10 UTC.

We continue to monitor after restoring all the points of presence.

This incident has been resolved.

Starting at 14:31 UTC to 15:01 UTC on Nov 29th, several SiteSpect Cloud points of presence had elevated number of errors. Traffic has been automatically re-routed to the most optimal available POPs. Typically site visitor’s browsers react to this change within 1 to 30 seconds. Only visitors served by the affected POPs may have been impacted. There is no disruption to the Control Panel and all testing and optimization campaigns remain active. We are actively investigating and remediating the incident. You should expect an update within one hour. Please contact SiteSpect Help Desk at [email protected] if you have any questions.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

On Sep 25th between 11:31 UTC to 11:45 UTC and between 12:02 UTC and 12:08 UTC, Amsterdam POP experienced degraded performance. The issue has been mitigated and we are actively investigating this incident. Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 1 to 30 seconds. During this time period, end users may have experienced extended page load times. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active. Please expect next update within one hour. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.

This incident has been resolved.

Between 15:12 UTC and 15:16 UTC on April 2nd, NYJ POP experienced degraded performance. The issue has been mitigated and we are actively investigating this incident. Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 1 to 30 seconds. During this time period, end users may have experienced extended page load times. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active. Please expect next update within one hour. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.

Starting at 16:37 UTC, traffic has been restored to NYJ POP. We will continue to monitor before closing out this incident.

This incident has been resolved.

CHG POP experienced degraded performance between Jan 14th 17:52 GMT and Jan 14th 17:56 GMT. During this time, Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 1 to 30 seconds. During this time period, end users may have experienced extended page load times. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

The issue has been identified and we are working with our data center provider to resolve. Traffic continues to route around this POP.

We continue to work with our data center provider on the issue. Traffic continues to automatically route around this POP. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

The issue has been resolved. We are reviewing the health of the POP before sending live traffic back to it. Traffic continues to automatically route around this POP. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

Traffic has been restored to CHG POP. We will continue to monitor before closing out this incident.

This incident has been resolved.

On Mon Jul 10th between 21:49 2023 UTC & 21:59 UTC and 22:33 UTC & 22:40 UTC, NYJ POP experienced degraded performance. We are actively investigating this incident to make sure it does not reoccur. Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 1 to 30 seconds. During this time period, end users may have experienced extended page load times. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active. Please expect next update within one hour. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.

The issue has been identified and we are working with our data center provider to resolve. Traffic continues to route around this POP.

We continue to work with our data center provider on the issue. Traffic continues to automatically route around this POP. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

We have a path forward and we plan to restore this POP tomorrow morning (ET time). Thank you for your patience. Traffic continues to automatically route around this POP. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

The date of the restore has been postponed. When we have a firm date / time, we will update. Traffic continues to automatically route around this POP. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

Traffic has been restored to NYJ POP. We will continue to monitor before closing out this incident.

This incident has been resolved.

SiteSpect is aware of an issue that is causing some reports to not load. This has no impact to campaigns, live traffic or data. SiteSpect engineers are actively working on a fix. If you have any questions please reach out to [email protected].

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

SiteSpect is aware of an issue that is causing the control panel to be intermittently slow. This has no impact to campaigns, live traffic or data. SiteSpect engineers are actively working on a fix. If you have any questions please reach out to [email protected].

SiteSpect engineers have applied a fix and we will monitor.

This incident has been resolved.

SiteSpect application is not impacted by the recent Log4Shell vulnerabilities (CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105) because it does not utilize the Log4j project. If you have any questions, please reach out to us at [email protected] .

Starting at approximately 12:38 Eastern Time, SiteSpect Cloud started experiencing a reporting delay. SiteSpect engineers have identified the issue and are actively working on resolving the incident. While reporting data may be delayed, there is no loss of reporting data, nor disruption to Control Panel access, and all testing and optimization campaigns remain active. Please reach out to our SiteSpect Help Desk at [email protected] if you have any questions.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A widespread global internet outage began at approximately 11:37 am eastern time. It is affecting a number of large websites around the world, both SiteSpect clients and non-SiteSpect clients. We are watching the issue and will update this with any news and updates.

The issue has been identified by Akamai as affecting their Edge DNS customers. A fix has been implemented by Akamai at approximately 12:45pm eastern time and service is resuming normal operations.

Starting at approximately 13:55 UTC, SiteSpect Cloud started experiencing a reporting delay. SiteSpect engineers have identified the issue and are actively working on resolving the incident. While reporting data may be delayed, there is no loss of reporting data, nor disruption to Control Panel access, and all testing and optimization campaigns remain active. Please expect an update within the next two hours. Reach out to our SiteSpect Help Desk at [email protected] if you have any questions.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue accessing Helpdesk support tickets submitted via email. We are working with our CRM provider on a resolution. If you have a support need, please call the SiteSpect Helpdesk at 1-844-859-1900. Thank you!

This incident has been resolved.

At approximately 16:15 UTC, the SiteSpect Engineering team was alerted to a potential issue and promptly started an investigation. In effort to prevent any service degradation, we are initiating bypass for all clients. We will update the status page as our investigation progresses.

The SiteSpect Engineering team has identified the issue and are currently working on a solution. We will continue to keep you updated.

SiteSpect has implemented the solution. Service was restored at approximately 18:30 UTC.

**SiteSpect Cloud Incident RCA: 25 March 2020** At 16:07 UTC, SiteSpect Engineering was alerted to an issue involving our DNS service. At approximately 16:40 UTC, SiteSpect decided to initiate a cloud wide bypass to mitigate any potential service degradation. At 18:00 UTC, SiteSpect implemented a solution in our staging environments. At approximately 18:30 UTC, the solution was implemented in production and SiteSpect service was restored for all SiteSpect Cloud customers. The investigation uncovered that the third party service used by DNS "bind" software \([dlv.isc.org](http://dlv.isc.org)\) had inadvertently removed their own DNS A record, which prevented the SiteSpect platform from resolving origin hostnames. Besides SiteSpect, this impacted many other organizations worldwide. SiteSpect implemented a workaround to resolve the issue specifically for SiteSpect Cloud. The SiteSpect solution was implemented prior to ISC issuing a correction for the issue around 21:30 UTC. Despite the issue being fixed by ISC, SiteSpect has decided to discontinue use of the affected feature set. This will not affect the service level or how Customers are able to use the platform.

Due to an issue with our helpdesk provider, emails to [email protected] are not working. For now, please call us instead: * US: +1 (800) 683-9832 * UK: +44 (0) 20 3239 8591 * NL: +31 20 82 020 82 * DE: +49 893 803 8076 * ES: +34 911 239 221

We are continuing to investigate this issue.

This incident has been resolved.

At approximately 3:15 AM Eastern time, SiteSpect’s engineering team was alerted to an issue that affected some users trying to log in to the platform. Investigation was promptly initiated and a fix determined and deployed at approximately 5:40 AM Eastern time. The issue only affected login capability and had no effect on campaigns, data or other platform functions. This issue is now resolved. If you have any questions please reach out to [email protected].

Our UK telephone number (+442032398591) is currently not working, and we are investigating the problem. Customers needing support are, for the time being, requested to dial our US number +1 6178591900 or email [email protected] whilst we work to resolve the problem. We apologize for the inconvenience.

This issue has been resolved, and all phone contacts are working correctly.

Between 15:20 UTC and 15:45 UTC, the Lon2 POP experienced degraded performance. The issue was mitigated by SiteSpect engineers and we are actively investigating this incident. Site traffic has been automatically routed away to the most optimal POP. Typically site visitor’s browsers react to this change within 30 to 60 seconds. During this time period, end users may have experienced extended page load times. There is no disruption to Control Panel access, and all testing and optimization campaigns remain active.

The LON2 POP has been stabilized. SiteSpect engineers continue to monitor before restoring traffic.

Traffic has been restored and SiteSpect engineers continue to monitor.

This incident has been resolved.

Single Sign On (SSO) to SiteSpect Cloud is currently experiencing problems, and users who use this authentication method may not be able to login. We are actively investigating this issue with our 3rd party SSO provider and expect to post an update shortly. We apologize for the inconvenience.

The issue has been identified and a fix is being implemented.

This incident has been resolved.