Smartling outage history and incident timeline

Investigating elevated error rates on the fuzzy profiles service

Started August 21, 2026 at 8:17 PM UTC 3h 7m

Pending

August 21, 2026 at 8:17 PM UTCinvestigating
We are currently investigating elevated error rates on the fuzzy profiles service
August 21, 2026 at 8:46 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 21, 2026 at 8:51 PM UTCmonitoring
We are continuing to monitor for any further issues.
August 21, 2026 at 11:24 PM UTCresolved
This incident has been resolved.

Investigating reports of issues with Vendor Jobs Dashboard

Started August 20, 2026 at 3:00 PM UTC 28m

Pending

August 20, 2026 at 3:00 PM UTCinvestigating
We are currently investigating this issue.
August 20, 2026 at 3:04 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 20, 2026 at 3:28 PM UTCresolved
This incident has been resolved.

Investigating reports of issues with moving strings through workflow

Started August 12, 2026 at 11:05 AM UTC 6h 23m

Pending

August 12, 2026 at 11:05 AM UTCinvestigating
We are currently investigating reports of issues with moving strings through workflow
August 12, 2026 at 11:21 AM UTCidentified
The issue has been identified and a fix is being implemented.
August 12, 2026 at 11:21 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 12, 2026 at 5:28 PM UTCresolved
This incident has been resolved.

Delays in processing on Job Batches V2 API

Started July 27, 2026 at 5:08 PM UTC 3h 16m

IssuesMinor incident

Affected components

REST API

July 27, 2026 at 5:08 PM UTCinvestigating
We are currnetly investigating delays in processing on Job Batches V2 API
July 27, 2026 at 5:09 PM UTCinvestigating
We are continuing to investigate this issue.
July 27, 2026 at 8:20 PM UTCidentified
The issue has been identified and a fix is being implemented.
July 27, 2026 at 8:24 PM UTCresolved
This incident has been resolved.

Issue with Figma Connector uplads

Started June 29, 2026 at 4:38 PM UTC 2h 20m

Pending

June 29, 2026 at 4:38 PM UTCinvestigating
We're currently investigating reports of issues with Figma Connector uplads
June 29, 2026 at 4:38 PM UTCinvestigating
We are continuing to investigate this issue.
June 29, 2026 at 5:54 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 29, 2026 at 5:54 PM UTCmonitoring
We are continuing to monitor for any further issues.
June 29, 2026 at 6:58 PM UTCresolved
This incident has been resolved.

DeepL MT Profile Processing Delays

Started June 25, 2026 at 2:13 PM UTC 1h 48m

Pending

June 25, 2026 at 2:13 PM UTCidentified
Some DeepL MT Profiles may experience processing delays.Some DeepL MT Profiles may experience processing delays. Our engineering team is working to resolve the issue.
June 25, 2026 at 4:01 PM UTCresolved
This incident has been resolved.

Processing Delays on Integrationns

Started June 22, 2026 at 12:22 PM UTC 1d 0h

IssuesMinor incident

Affected components

Dashboard & Translator Workbench

June 22, 2026 at 12:22 PM UTCinvestigating
We're currently seeing delays in the delivery of published content for integrations. GDN is not affected. The engineering team is working on the issue.
June 22, 2026 at 6:56 PM UTCinvestigating
We continue to work on the issue. The only affected integrations at the moment are Akeneo and Shopify - the reast of integrations and GDN are operating normally.
June 23, 2026 at 12:39 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 23, 2026 at 12:34 PM UTCresolved
This incident has been resolved.

investigating possible delays in MT/LLM translatioтs

Started June 17, 2026 at 7:36 PM UTC 3h 3m

Pending

Affected components

Dashboard & Translator Workbench

June 17, 2026 at 7:36 PM UTCinvestigating
We are currently investigating elevated error rates from Vertex AI. As a result, LLM and MT translations may experience delays
June 17, 2026 at 7:36 PM UTCinvestigating
We are continuing to investigate this issue.
June 17, 2026 at 8:39 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 17, 2026 at 8:39 PM UTCmonitoring
We are continuing to monitor for any further issues.
June 17, 2026 at 10:39 PM UTCresolved
This incident has been resolved.

An increased error rate on translator dashboards

Started June 16, 2026 at 12:39 PM UTC 4h 39m

IssuesMinor incident

Affected components

Dashboard & Translator Workbench

June 16, 2026 at 12:39 PM UTCinvestigating
We are currently investigating this issue.
June 16, 2026 at 1:23 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 16, 2026 at 1:46 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 16, 2026 at 1:46 PM UTCmonitoring
We are continuing to monitor for any further issues.
June 16, 2026 at 5:18 PM UTCresolved
This incident has been resolved.

An increased error rate on translator dashboards

Started June 11, 2026 at 6:34 PM UTC 58m

IssuesMinor incident

Affected components

Dashboard & Translator Workbench

June 11, 2026 at 6:34 PM UTCinvestigating
We are currently investigating this issue.
June 11, 2026 at 6:49 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 11, 2026 at 7:33 PM UTCresolved
This incident has been resolved.

Investigating errors on submitting translations feedback form

Started June 4, 2026 at 6:52 PM UTC 1h 15m

IssuesMinor incident

Affected components

Dashboard & Translator Workbench

June 4, 2026 at 6:52 PM UTCinvestigating
We are currently investigating errors on submitting translations feedback form
June 4, 2026 at 7:18 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 4, 2026 at 8:00 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 4, 2026 at 8:07 PM UTCresolved
This incident has been resolved.

Investigating reports of issues with content asignments

Started May 27, 2026 at 10:51 PM UTC 50m

IssuesMinor incident

Affected components

Dashboard & Translator Workbench

May 27, 2026 at 10:51 PM UTCinvestigating
We are currently investigating reports of issues with content asignments
May 27, 2026 at 11:28 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 27, 2026 at 11:41 PM UTCresolved
This incident has been resolved.

Elevated API Errors

Started May 8, 2026 at 12:18 AM UTC 3h 51m

Pending

Affected components

REST APIDashboard & Translator Workbench

May 8, 2026 at 12:18 AM UTCinvestigating
We're experiencing an elevated level of API errors and are currently looking into the issue.
May 8, 2026 at 1:13 AM UTCmonitoring
There is an ongoing AWS outage impacting some of the services. Our platform and APIs remain fully operational and stable. We're keeping a close eye on the situation as AWS work through recovery.
May 8, 2026 at 4:09 AM UTCresolved
This incident has been resolved.

Dashboard performance degradation

Started April 27, 2026 at 10:36 AM UTC 6h 8m

Pending

Affected components

REST APIDashboard & Translator Workbench

April 27, 2026 at 10:36 AM UTCinvestigating
Our Engineering team is currently investigating intermittent performance degradations to the Smartling translation platform and API. We will provide more information as it becomes available. Global Delivery Network services remain operational.
April 27, 2026 at 2:52 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 27, 2026 at 4:44 PM UTCresolved
This incident has been resolved.

File Published Callback Processing Delays

Started February 19, 2026 at 3:45 PM UTC 2h 7m

Pending

February 19, 2026 at 3:45 PM UTCinvestigating
We are currently investigating delays in processing file published callbacks and webhooks.
February 19, 2026 at 4:18 PM UTCidentified
The issue has been identified and a fix is being implemented.
February 19, 2026 at 5:16 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 19, 2026 at 5:53 PM UTCresolved
This incident has been resolved.

Possible delays in jobs authorizaiton and processing

Started February 17, 2026 at 1:03 PM UTC 10h 8m

IssuesMinor incident

Affected components

Dashboard & Translator Workbench

February 17, 2026 at 1:03 PM UTCinvestigating
We are currently investigating possible delays in jobs authorizaiton and processing
February 17, 2026 at 10:26 PM UTCmonitoring
Fix is applied, we're monitoring queue processing
February 17, 2026 at 11:10 PM UTCresolved
This incident has been resolved.

Investigating Translation Workbench Access Issues

Started February 10, 2026 at 9:36 PM UTC 3h 10m

IssuesMinor incident

Affected components

Dashboard & Translator Workbench

February 10, 2026 at 9:36 PM UTCinvestigating
We are currently investigating reports of users experiencing difficulty accessing the Translation Workbench.
February 10, 2026 at 10:41 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 11, 2026 at 12:46 AM UTCresolved
This incident has been resolved.

GitHub Connector may experience increased latency

Started February 9, 2026 at 4:46 PM UTC 10h 56m

Pending

February 9, 2026 at 4:46 PM UTCidentified
Due to a disruption on GitHub’s side, the GitHub Connector may experience increased latency in deliveries and request processing. Dashboard, Smartling API, Global Delivery Network services remain operational.
February 9, 2026 at 11:45 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 10, 2026 at 3:41 AM UTCresolved
This incident has been resolved.

Possible delays in jobs authorizaiton and processing

Started January 14, 2026 at 3:54 PM UTC 1h 10m

Pending

January 14, 2026 at 3:54 PM UTCinvestigating
We are currently investigating reports of delays in jobs authorizaiton and processing
January 14, 2026 at 4:34 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
January 14, 2026 at 5:04 PM UTCresolved
This incident has been resolved.

Data Processing Delays - Github connector affected

Started November 21, 2025 at 10:15 AM UTC 3h 10m

Pending

November 21, 2025 at 10:15 AM UTCidentified
Our data processing is running behind due to an issue on GitHub’s side. No data has been lost, and the system should catch up shortly.
November 21, 2025 at 10:59 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 21, 2025 at 11:00 AM UTCmonitoring
All affected systems are up and running. We are monitoring associated systems.
November 21, 2025 at 1:25 PM UTCresolved
This incident has been resolved.