51 recorded Smugmug incidents since May 2020, with official updates, affected components, duration and resolution information.
A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.
We have identified the source of the issue and are seeing recovery.
All systems are back to normal operation.
A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.
This incident has been resolved.
Pages are loading more slowly than usual. Our engineers are on the case.
We are continuing to investigate this issue.
This incident has been resolved.
Uploads are processing slowly. Our team is working on a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Uploads are processing slowly. Our team is working on a fix.
This incident has been resolved.
Uploads are processing slowly. Our team is working on a fix.
This incident has been resolved.
Pages are loading more slowly than usual. Our engineers are on the case.
The incident has been resolved.
We are aware of a current problem with the SmugMug plug-in for Adobe Lightroom Classic where settings changes result in errors. We would advise against removing the plug-in as this won't resolve the issue. We’re getting to the bottom of this bug and will update with more info once we’ve made a fix.
This incident has been resolved.
We’re sorry! SmugMug is temporarily unavailable due to a major issue affecting Amazon Web Services, and we are working with them on a fix.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Marketing pages may load inconsistently as they have a dependency that has been intermittently down.
Images are loading more slowly than usual. Our engineers are on the case.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We're experiencing problems with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Images are loading more slowly than usual. Our engineers are on the case.
This incident has been resolved.
Uploads are processing slowly. Our team is working on a fix.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The fix has proven to be working and accepted uploads have been processing rapidly, we are just waiting for all queues to drain.
All uploaded images have now been processed.
Add-to-cart is failing in some browser configurations. Our engineers are on the case and will have a fix shortly.
This bug has been resolved. You may need to refresh the page and repopulate the cart if you encountered this issue.
Sitemap xml files are temporarily unavailable. Our teams are working on a fix.
This incident has been resolved.
Images are loading more slowly than usual. Our engineers are on the case.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Stats are processing slowly. Our engineers are investigating this issue.
The issue has been identified and a fix is being implemented.
Our stats are now filling in for previous days. We'll provide another update tonight with a progress report.
Stats from previous days are about halfway through processing and should be fully back to normal later today (Tuesday 1/16).
The backlog has not processed as fast as expected; there remains about 36 hours worth of catch up to go. Stats should be fully back to normal by midday Friday.
This incident has been resolved. Stats are within 24 hours of real-time.
Uploads are processing slowly and images are loading intermittently. Our team is working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Uploads are processing slowly. Our team is working on a fix.
This incident has been resolved.
