61 recorded Snapdocs incidents since October 2024, with official updates, affected components, duration and resolution information.
Snapdocs' third party phone provider has reported an outage. Due to this, our support team is unable to receive or respond to phone calls. Support is still able to receive emails and Snapdocs is fully functional. Please email [email protected] for any issues or questions.
This incident has been resolved.
Snapdocs customers integrated with Encompass may experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.
This incident has been resolved.
We are currently experiencing issues affecting 2FA code delivery from our third-party provider. Our team is investigating and will share updates when we receive more information.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Snapdocs customers integrated with Encompass may experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating delays in order creation within our Notary Connect (scheduling) platform . Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs is experiencing some intermittent issues retrieving documents and closing creation from ICE.
Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions. Please contact [email protected] for any questions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs is currently experiencing delays in processing times for closing documents and order creation/updates as well as the login experience. Please contact [email protected] for any questions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some signers, consumers, and notaries are experiencing delayed or failed text messages. We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs is currently experiencing delays in processing times for closing documents due to a third-party VPN provider outage. Snapdocs platform remains fully functional for all users. Please contact [email protected] for any questions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs' third-party vendor is experiencing degraded performance generating KBA questions, causing some recipients to not receive them — which can delay or block entry into notary meetings. The Snapdocs platform itself is fully functional. As a workaround, hybrid and wet closings can be submitted to avoid delays. Questions: [email protected]
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that there is some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.
We are seeing improvements across the platform but aware that there is still some intermittent latency for some users on Snapdocs. Our team is actively working to resolve the issue and restore full functionality. Thank you for your patience.
Our team has identified the cause to the platform latency and we making adjustments to reinforce platform stability.
A fix has been implemented and we are monitoring the results across platform functionality.
This incident has been resolved.
Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact [email protected] for any questions.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs is currently aware of issues impacting the creation of closings via the Mortgage Cadence integration. Closings can be manually created on the Snapdocs platform. Please contact [email protected] for any questions.
This incident has been resolved.
We have identified and fixed an issue affecting document processing times within closing creation. Our team is monitoring for results. Please contact [email protected] for any further questions.
This incident has been resolved.
We are currently investigating delays within Snapdocs
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We continue to investigate delays within Snapdocs. Please email [email protected] with any questions
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating delays in processing documents in our closing creation
We are currently investigating delays in document processing within closing creation. Our team is actively working to identify the cause and restore normal processing times. We will provide updates as more information becomes available.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Snapdocs customers on Encompass may be experiencing issues and delays, as reported by Encompass - https://www.ice.com/status/platform/encompass This issue does not affect Snapdocs platform health.
Snapdocs customers integrated with Encompass may continue to experience delays as Encompass works to resolve an ongoing service disruption. As a workaround, we recommend manually creating closings within Snapdocs for any urgent transactions.
This incident has been resolved.
We are currently investigating this issue.
We are currently investigating an issue causing delays in order and closing creation. Some orders may experience longer than normal processing times. Orders and closings can still be created manually. Please contact [email protected] with any questions.
We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact [email protected] for any questions
We are continuing to investigate this issue. Please email [email protected] with any questions.
We are currently investigating an issue causing delays in order and closing creation for some customers. The issue has been identified and is related to a third-party dependency in our email processing workflow. Some orders may experience longer than normal processing times.
We are continuing to investigate delays in order and closing creation caused by disruptions to our email processing workflow. Orders and closings can still be created manually in the meantime.
We are actively working with our third-party provider to resolve the issue. Orders and closings can still be created manually through the platform. Please contact [email protected] with any questions.
We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality. If you have any immediate questions or need assistance, please reach out to us at [email protected].
New orders and closings submitted via email are now creating successfully. We are continuing to monitor the situation closely to ensure full stability. If you have any questions or are experiencing any issues, please reach out to [email protected].
We are continuing to monitor for any further issues.
This incident has been resolved.