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Sonos outage history

58 recorded Sonos incidents since June 2025, with official updates, affected components, duration and resolution information.

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Storytel - Browse Issues

Started August 21, 2026 at 1:54 PM UTC · 4h 23m

OutageCritical incident
Affected components
Storytel
  1. August 21, 2026 at 1:54 PM UTCidentified

    We've identified a problem with Storytel on Sonos and are working with them on a fix. You may not be able to browse Storytel menus in the Sonos app until it's resolved.

  2. August 21, 2026 at 6:17 PM UTCresolved

    This incident has been resolved.

Pandora - Playback Issues

Started August 15, 2026 at 4:01 AM UTC · 1h 6m

Pending
Affected components
Pandora
  1. August 15, 2026 at 4:01 AM UTCidentified

    We've identified a problem with Pandora on Sonos and are working with them on a fix. You may be unable to start playing music from Pandora until it’s resolved.

  2. August 15, 2026 at 5:07 AM UTCresolved

    This incident has been resolved.

Deezer - Adding Account Issue

Started August 13, 2026 at 6:15 PM UTC · 15h 9m

OutageCritical incident
Affected components
Deezer
  1. August 13, 2026 at 6:15 PM UTCidentified

    We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

  2. August 14, 2026 at 9:23 AM UTCresolved

    This incident has been resolved.

Pandora - Playback Failure - Partial Playback Failures

Started August 3, 2026 at 10:11 PM UTC · 5h 7m

IssuesMinor incident
Affected components
Pandora
  1. August 3, 2026 at 10:11 PM UTCidentified

    The issue has been identified and a fix is being implemented.

  2. August 3, 2026 at 10:12 PM UTCidentified

    We are continuing to work on a fix for this issue.

  3. August 3, 2026 at 10:12 PM UTCinvestigating

    We are currently investigating this issue.

  4. August 4, 2026 at 3:18 AM UTCresolved

    This incident has been resolved.

Spotify - Playback issues

Started August 3, 2026 at 7:29 PM UTC · 1h 39m

OutageMajor incident
Affected components
Spotify
  1. August 3, 2026 at 7:29 PM UTCidentified

    We've identified a problem with Spotify on Sonos and are working with them on a fix. You may be unable to start playing music from Spotify until it’s resolved.

  2. August 3, 2026 at 9:08 PM UTCresolved

    This incident has been resolved.

Pandora - Adding Account Issue

Started July 30, 2026 at 2:48 PM UTC · 4h 59m

OutageMajor incident
Affected components
Pandora
  1. July 30, 2026 at 2:48 PM UTCinvestigating

    We've identified a problem with Pandora on Sonos and are working with them on a fix. You may not be able to sign in to your Pandora account on Sonos until it’s resolved.

  2. July 30, 2026 at 2:49 PM UTCidentified

    The issue has been identified and a fix is being implemented.

  3. July 30, 2026 at 7:47 PM UTCresolved

    This incident has been resolved.

Spotify - Browse Issues

Started July 17, 2026 at 2:34 AM UTC · 19m

OutageCritical incident
Affected components
Spotify
  1. July 17, 2026 at 2:34 AM UTCinvestigating

    We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it’s resolved.

  2. July 17, 2026 at 2:35 AM UTCinvestigating

    We are continuing to investigate this issue.

  3. July 17, 2026 at 2:52 AM UTCresolved

    This incident has been resolved.

Spotify - Browse failure

Started July 14, 2026 at 12:41 PM UTC · 6h 11m

OutageCritical incident
Affected components
Spotify
  1. July 14, 2026 at 12:41 PM UTCinvestigating

    We are currently investigating the issue

  2. July 14, 2026 at 12:48 PM UTCinvestigating

    We've identified a problem which may cause issues browsing for music on Spotify. We are working with Spotify to have this issue resolved as soon as possible.

  3. July 14, 2026 at 6:53 PM UTCresolved

    This incident has been resolved.

Apple Music - Browse Issues

Started May 29, 2026 at 11:15 PM UTC · 2h 33m

OutageCritical incident
Affected components
Apple Music
  1. May 29, 2026 at 11:15 PM UTCinvestigating

    We are aware of issues with browsing music on Apple Music. We are currently working with them on a resolution. You can check status.sonos.com for updates as we have them.

  2. May 30, 2026 at 12:53 AM UTCidentified

    We are aware of issues with browsing music on Apple Music. We are currently working with them on a resolution. You can check status.sonos.com for updates as we have them.

  3. May 30, 2026 at 1:48 AM UTCresolved

    This incident has been resolved.

CBC Radio & Music - Browse Failure - Full browse failure

Started May 28, 2026 at 4:43 PM UTC · 1h 32m

OutageCritical incident
Affected components
CBC Radio & Music
  1. May 28, 2026 at 4:43 PM UTCinvestigating

    We are currently investigating this issue.

  2. May 28, 2026 at 6:16 PM UTCresolved

    This incident has been resolved.

Alexa - voice control unresponsive

Started May 26, 2026 at 2:10 PM UTC · 12h 17m

OutageMajor incident
Affected components
Alexa Voice Control
  1. May 26, 2026 at 2:10 PM UTCinvestigating

    We are currently investigating this issue.

  2. May 26, 2026 at 7:28 PM UTCinvestigating

    We are continuing to investigate this issue.

  3. May 26, 2026 at 10:06 PM UTCidentified

    The issue has been identified and a fix is being implemented.

  4. May 27, 2026 at 1:19 AM UTCmonitoring

    A fix has been implemented and we are monitoring the results.

  5. May 27, 2026 at 2:27 AM UTCresolved

    This incident has been resolved.

Sonos App - Unavailable in iOS/MAC App Stores

Started May 22, 2026 at 9:54 AM UTC · 4h 0m

OutageCritical incident
Affected components
Sonos Account
  1. May 22, 2026 at 9:54 AM UTCidentified

    We have identified a problem with the Sonos App availability in the iOS / Mac App Stores and are working on a solution. You may experience issues downloading or updating the Sonos app from the App Store until this issue is resolved.

  2. May 22, 2026 at 1:54 PM UTCresolved

    This incident has been resolved.

Spotify - Browse Issues

Started May 12, 2026 at 4:47 PM UTC · 4h 32m

IssuesMinor incident
Affected components
Spotify
  1. May 12, 2026 at 4:47 PM UTCidentified

    We've identified a problem with Spotify (EU) on Sonos and are working with them on a fix. You may not be able to browse Spotify (EU) menus in the Sonos app until it’s resolved.

  2. May 12, 2026 at 5:18 PM UTCidentified

    We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it’s resolved.

  3. May 12, 2026 at 9:19 PM UTCresolved

    This incident has been resolved.

Sonos Backgrounds - Unable to start playback

Started April 28, 2026 at 4:11 PM UTC · 17m

OutageCritical incident
Affected components
Sonos Backgrounds
  1. April 28, 2026 at 4:11 PM UTCinvestigating

    We are currently experiencing issues with Sonos Backgrounds stopping playback suddenly, and not being able to start playback. We are currently working to resolve it.

  2. April 28, 2026 at 4:26 PM UTCinvestigating

    We are continuing to investigate this issue.

  3. April 28, 2026 at 4:28 PM UTCresolved

    This incident has been resolved.

Gaana - Adding Account Issue

Started April 23, 2026 at 3:42 PM UTC · 6h 32m

OutageCritical incident
  1. April 23, 2026 at 3:42 PM UTCidentified

    We've identified a problem with Gaana on Sonos and are working with them on a fix. You may not be able to sign in to your Gaana account on Sonos until it’s resolved.

  2. April 23, 2026 at 10:14 PM UTCresolved

    This incident has been resolved.

Sveriges Radio - Playback issues

Started April 16, 2026 at 9:14 AM UTC · 11h 25m

OutageMajor incident
Affected components
Sveriges Radio
  1. April 16, 2026 at 9:14 AM UTCidentified

    We've identified a problem with Sveriges Radio on Sonos and are working with them on a fix. You may be unable to start playing music from Sveriges Radio until it’s resolved.

  2. April 16, 2026 at 8:36 PM UTCidentified

    We are continuing to work on a fix for this issue.

  3. April 16, 2026 at 8:38 PM UTCresolved

    This incident has been resolved.

Deezer- Adding Account Issue

Started April 2, 2026 at 8:25 AM UTC · 7h 55m

OutageMajor incident
Affected components
Deezer
  1. April 2, 2026 at 8:25 AM UTCidentified

    We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

  2. April 2, 2026 at 4:20 PM UTCresolved

    This incident has been resolved.

FIT Radio Workout Music - Playback issues

Started March 24, 2026 at 8:06 PM UTC · 20h 55m

OutageCritical incident
Affected components
FIT Radio Workout Music
  1. March 24, 2026 at 8:06 PM UTCidentified

    We've identified a problem with FIT Radio Workout Music on Sonos and are working with them on a fix. You may be unable to start playing music from FIT Radio Workout Music until it’s resolved.

  2. March 25, 2026 at 5:02 PM UTCresolved

    This incident has been resolved.

Alexa Voice Control: unable to add Alexa account

Started January 31, 2026 at 6:22 PM UTC · 23h 22m

OutageCritical incident
Affected components
Alexa Voice Control
  1. January 31, 2026 at 6:22 PM UTCidentified

    We are currently investigating an issue with not being able to add an Alexa Voice account to Sonos. We will update this page when this issue is resolved.

  2. February 1, 2026 at 3:44 PM UTCmonitoring

    A fix has been implemented and we are monitoring the results.

  3. February 1, 2026 at 5:44 PM UTCresolved

    This incident has been resolved.

Alexa Voice Control - Functionality Issue/Delays

Started January 28, 2026 at 6:39 PM UTC · 2h 2m

OutageCritical incident
Affected components
Alexa Voice Control
  1. January 28, 2026 at 6:39 PM UTCidentified

    We've identified a problem with Alexa Voice Control on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.

  2. January 28, 2026 at 8:41 PM UTCresolved

    This incident has been resolved.