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    Sonos outage history

    58 recorded Sonos incidents since June 2025, with official updates, affected components, duration and resolution information.

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    Storytel - Browse Issues

    Started August 21, 2026 at 1:54 PM UTC · 4h 23m

    OutageCritical incident
    Affected components
    Storytel
    1. August 21, 2026 at 1:54 PM UTCidentified

      We've identified a problem with Storytel on Sonos and are working with them on a fix. You may not be able to browse Storytel menus in the Sonos app until it's resolved.

    2. August 21, 2026 at 6:17 PM UTCresolved

      This incident has been resolved.

    Pandora - Playback Issues

    Started August 15, 2026 at 4:01 AM UTC · 1h 6m

    Pending
    Affected components
    Pandora
    1. August 15, 2026 at 4:01 AM UTCidentified

      We've identified a problem with Pandora on Sonos and are working with them on a fix. You may be unable to start playing music from Pandora until it’s resolved.

    2. August 15, 2026 at 5:07 AM UTCresolved

      This incident has been resolved.

    Deezer - Adding Account Issue

    Started August 13, 2026 at 6:15 PM UTC · 15h 9m

    OutageCritical incident
    Affected components
    Deezer
    1. August 13, 2026 at 6:15 PM UTCidentified

      We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

    2. August 14, 2026 at 9:23 AM UTCresolved

      This incident has been resolved.

    Pandora - Playback Failure - Partial Playback Failures

    Started August 3, 2026 at 10:11 PM UTC · 5h 7m

    IssuesMinor incident
    Affected components
    Pandora
    1. August 3, 2026 at 10:11 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. August 3, 2026 at 10:12 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. August 3, 2026 at 10:12 PM UTCinvestigating

      We are currently investigating this issue.

    4. August 4, 2026 at 3:18 AM UTCresolved

      This incident has been resolved.

    Spotify - Playback issues

    Started August 3, 2026 at 7:29 PM UTC · 1h 39m

    OutageMajor incident
    Affected components
    Spotify
    1. August 3, 2026 at 7:29 PM UTCidentified

      We've identified a problem with Spotify on Sonos and are working with them on a fix. You may be unable to start playing music from Spotify until it’s resolved.

    2. August 3, 2026 at 9:08 PM UTCresolved

      This incident has been resolved.

    Pandora - Adding Account Issue

    Started July 30, 2026 at 2:48 PM UTC · 4h 59m

    OutageMajor incident
    Affected components
    Pandora
    1. July 30, 2026 at 2:48 PM UTCinvestigating

      We've identified a problem with Pandora on Sonos and are working with them on a fix. You may not be able to sign in to your Pandora account on Sonos until it’s resolved.

    2. July 30, 2026 at 2:49 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. July 30, 2026 at 7:47 PM UTCresolved

      This incident has been resolved.

    Spotify - Browse Issues

    Started July 17, 2026 at 2:34 AM UTC · 19m

    OutageCritical incident
    Affected components
    Spotify
    1. July 17, 2026 at 2:34 AM UTCinvestigating

      We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it’s resolved.

    2. July 17, 2026 at 2:35 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 17, 2026 at 2:52 AM UTCresolved

      This incident has been resolved.

    Spotify - Browse failure

    Started July 14, 2026 at 12:41 PM UTC · 6h 11m

    OutageCritical incident
    Affected components
    Spotify
    1. July 14, 2026 at 12:41 PM UTCinvestigating

      We are currently investigating the issue

    2. July 14, 2026 at 12:48 PM UTCinvestigating

      We've identified a problem which may cause issues browsing for music on Spotify. We are working with Spotify to have this issue resolved as soon as possible.

    3. July 14, 2026 at 6:53 PM UTCresolved

      This incident has been resolved.

    Apple Music - Browse Issues

    Started May 29, 2026 at 11:15 PM UTC · 2h 33m

    OutageCritical incident
    Affected components
    Apple Music
    1. May 29, 2026 at 11:15 PM UTCinvestigating

      We are aware of issues with browsing music on Apple Music. We are currently working with them on a resolution. You can check status.sonos.com for updates as we have them.

    2. May 30, 2026 at 12:53 AM UTCidentified

      We are aware of issues with browsing music on Apple Music. We are currently working with them on a resolution. You can check status.sonos.com for updates as we have them.

    3. May 30, 2026 at 1:48 AM UTCresolved

      This incident has been resolved.

    CBC Radio & Music - Browse Failure - Full browse failure

    Started May 28, 2026 at 4:43 PM UTC · 1h 32m

    OutageCritical incident
    Affected components
    CBC Radio & Music
    1. May 28, 2026 at 4:43 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 28, 2026 at 6:16 PM UTCresolved

      This incident has been resolved.

    Alexa - voice control unresponsive

    Started May 26, 2026 at 2:10 PM UTC · 12h 17m

    OutageMajor incident
    Affected components
    Alexa Voice Control
    1. May 26, 2026 at 2:10 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 26, 2026 at 7:28 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 26, 2026 at 10:06 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. May 27, 2026 at 1:19 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. May 27, 2026 at 2:27 AM UTCresolved

      This incident has been resolved.

    Sonos App - Unavailable in iOS/MAC App Stores

    Started May 22, 2026 at 9:54 AM UTC · 4h 0m

    OutageCritical incident
    Affected components
    Sonos Account
    1. May 22, 2026 at 9:54 AM UTCidentified

      We have identified a problem with the Sonos App availability in the iOS / Mac App Stores and are working on a solution. You may experience issues downloading or updating the Sonos app from the App Store until this issue is resolved.

    2. May 22, 2026 at 1:54 PM UTCresolved

      This incident has been resolved.

    Spotify - Browse Issues

    Started May 12, 2026 at 4:47 PM UTC · 4h 32m

    IssuesMinor incident
    Affected components
    Spotify
    1. May 12, 2026 at 4:47 PM UTCidentified

      We've identified a problem with Spotify (EU) on Sonos and are working with them on a fix. You may not be able to browse Spotify (EU) menus in the Sonos app until it’s resolved.

    2. May 12, 2026 at 5:18 PM UTCidentified

      We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it’s resolved.

    3. May 12, 2026 at 9:19 PM UTCresolved

      This incident has been resolved.

    Sonos Backgrounds - Unable to start playback

    Started April 28, 2026 at 4:11 PM UTC · 17m

    OutageCritical incident
    Affected components
    Sonos Backgrounds
    1. April 28, 2026 at 4:11 PM UTCinvestigating

      We are currently experiencing issues with Sonos Backgrounds stopping playback suddenly, and not being able to start playback. We are currently working to resolve it.

    2. April 28, 2026 at 4:26 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 28, 2026 at 4:28 PM UTCresolved

      This incident has been resolved.

    Gaana - Adding Account Issue

    Started April 23, 2026 at 3:42 PM UTC · 6h 32m

    OutageCritical incident
    1. April 23, 2026 at 3:42 PM UTCidentified

      We've identified a problem with Gaana on Sonos and are working with them on a fix. You may not be able to sign in to your Gaana account on Sonos until it’s resolved.

    2. April 23, 2026 at 10:14 PM UTCresolved

      This incident has been resolved.

    Sveriges Radio - Playback issues

    Started April 16, 2026 at 9:14 AM UTC · 11h 25m

    OutageMajor incident
    Affected components
    Sveriges Radio
    1. April 16, 2026 at 9:14 AM UTCidentified

      We've identified a problem with Sveriges Radio on Sonos and are working with them on a fix. You may be unable to start playing music from Sveriges Radio until it’s resolved.

    2. April 16, 2026 at 8:36 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. April 16, 2026 at 8:38 PM UTCresolved

      This incident has been resolved.

    Deezer- Adding Account Issue

    Started April 2, 2026 at 8:25 AM UTC · 7h 55m

    OutageMajor incident
    Affected components
    Deezer
    1. April 2, 2026 at 8:25 AM UTCidentified

      We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

    2. April 2, 2026 at 4:20 PM UTCresolved

      This incident has been resolved.

    FIT Radio Workout Music - Playback issues

    Started March 24, 2026 at 8:06 PM UTC · 20h 55m

    OutageCritical incident
    Affected components
    FIT Radio Workout Music
    1. March 24, 2026 at 8:06 PM UTCidentified

      We've identified a problem with FIT Radio Workout Music on Sonos and are working with them on a fix. You may be unable to start playing music from FIT Radio Workout Music until it’s resolved.

    2. March 25, 2026 at 5:02 PM UTCresolved

      This incident has been resolved.

    Alexa Voice Control: unable to add Alexa account

    Started January 31, 2026 at 6:22 PM UTC · 23h 22m

    OutageCritical incident
    Affected components
    Alexa Voice Control
    1. January 31, 2026 at 6:22 PM UTCidentified

      We are currently investigating an issue with not being able to add an Alexa Voice account to Sonos. We will update this page when this issue is resolved.

    2. February 1, 2026 at 3:44 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. February 1, 2026 at 5:44 PM UTCresolved

      This incident has been resolved.

    Alexa Voice Control - Functionality Issue/Delays

    Started January 28, 2026 at 6:39 PM UTC · 2h 2m

    OutageCritical incident
    Affected components
    Alexa Voice Control
    1. January 28, 2026 at 6:39 PM UTCidentified

      We've identified a problem with Alexa Voice Control on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.

    2. January 28, 2026 at 8:41 PM UTCresolved

      This incident has been resolved.