This is an example incident
Pending
- investigating
When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.
- identified
As you continue to work through the incident, update your customers frequently.
- monitoring
Let your users know once a fix is in place, and keep communication clear and precise.
- resolved
Empathize with those affected and let them know everything is operating as normal.