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    Square Au outage history

    43 recorded Square Au incidents since October 2025, with official updates, affected components, duration and resolution information.

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    Service Disruption

    Started October 18, 2026 at 4:37 AM UTC · 2h 58m

    IssuesMinor incident
    1. October 18, 2026 at 4:37 AM UTCinvestigating

      We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

    2. October 18, 2026 at 7:36 AM UTCresolved

      We recently experienced a disruption that impacted some Square services. We understand how important it is for all of our services to be running for your business, and our Engineering team is actively discussing how to prevent future disruptions like this one. Thank you for your patience with us as we worked to resolve this issue.

    Service Disruption

    Started October 7, 2026 at 6:38 PM UTC · 5h 32m

    IssuesMinor incident
    1. October 7, 2026 at 6:38 PM UTCidentified

      We are continuing to work on a fix for Square Credit Card. Sellers will experience a disruption with adding their Square Credit Card to a digital wallet. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

    2. October 8, 2026 at 12:10 AM UTCresolved

      The issue preventing some sellers from adding their Square Credit Card to digital wallets such as Apple Pay is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Service Disruption

    Started September 27, 2026 at 4:08 AM UTC · 1h 47m

    IssuesMinor incident
    1. September 27, 2026 at 4:08 AM UTCmonitoring

      We experienced widespread elevated latency and service errors across Square. Services have largely recovered, though some residual errors are still happening with Payment Authorization, Refunds, Tip Adjustments, KDS delivery, and Printing. Reporting in Dashboard is also delayed. Tip Adjustments are degraded, but can be retried for up to 36 hours after payment capture.

    2. September 27, 2026 at 5:55 AM UTCresolved

      Services have now recovered. Reporting in Dashboard may be delayed. Tip Adjustments that were previously failing can now be entered. We recommend doing so today.

    Service Disruption

    Started September 24, 2026 at 9:16 PM UTC · 12m

    IssuesMinor incident
    1. September 24, 2026 at 9:16 PM UTCinvestigating

      We are experiencing a disruption with some payment processing at point of sale. Your ability to accept payments is our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

    2. September 24, 2026 at 9:28 PM UTCresolved

      JCN card processing has been restored to full functionality. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Service Disruption

    Started September 24, 2026 at 9:07 PM UTC · Ongoing

    IssuesMinor incident
    1. September 24, 2026 at 9:07 PM UTCinvestigating

      We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

    Service Disruption

    Started September 21, 2026 at 7:40 PM UTC · 2d 4h

    IssuesMinor incident
    1. September 21, 2026 at 7:40 PM UTCidentified

      We are continuing to work on a fix for Square Point of Sale. Some Sellers will experience a disruption with saving open orders on iOS. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

    2. September 23, 2026 at 9:18 PM UTCmonitoring

      We have released a fix for Square Point of Sale and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.

    3. September 24, 2026 at 12:25 AM UTCresolved

      The issue affecting order creation on Square Point of Sale has been resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Service Disruption

    Started September 18, 2026 at 7:07 PM UTC · 3h 54m

    IssuesMinor incident
    1. September 18, 2026 at 7:07 PM UTCinvestigating

      We are currently experiencing a disruption with Square Online. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

    2. September 18, 2026 at 7:17 PM UTCinvestigating

      We are currently experiencing a disruption with some Square Online sites loading slowly. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

    3. September 18, 2026 at 11:01 PM UTCresolved

      The issue affecting Square Online loading times is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Transfers Disruption

    Started September 18, 2026 at 12:26 AM UTC · 15h 7m

    IssuesMinor incident
    1. September 18, 2026 at 12:26 AM UTCidentified

      We are currently experiencing a disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank. We recommend retrying failed Instant Transfers. Your business operations are our top priority and our team is working with our banking partners to resolve this issue. We appreciate your patience during this disruption.

    2. September 18, 2026 at 3:33 PM UTCresolved

      The disruption with some Instant Transfers to Visa cards issued by Bank of Nova Scotia and Tangerine Bank is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Service Disruption

    Started September 16, 2026 at 6:58 PM UTC · 34m

    IssuesMinor incident
    1. September 16, 2026 at 6:58 PM UTCinvestigating

      We are experiencing a disruption with Kitchen Display System (KDS). Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

    2. September 16, 2026 at 7:26 PM UTCmonitoring

      We have released a fix for Kitchen Display System (KDS) and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your understanding as we worked through this issue.

    3. September 16, 2026 at 7:32 PM UTCresolved

      The issue affecting Kitchen Display System (KDS) is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Service Disruption

    Started September 14, 2026 at 4:52 PM UTC · 1h 1m

    IssuesMinor incident
    1. September 14, 2026 at 4:58 PM UTCinvestigating

      We are experiencing a disruption with some account creation. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.

    2. September 14, 2026 at 5:03 PM UTCinvestigating

      We are currently experiencing a disruption that is impacting some Square services. We understand how important it is for your business for all of our services to be up and running, and our Engineering team is actively working on a fix. Thank you for your patience with us as we work to resolve this issue.

    3. September 14, 2026 at 5:53 PM UTCresolved

      The disruption affecting some sellers' account creation is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Payments Disruption

    Started September 10, 2026 at 9:14 PM UTC · 17m

    IssuesMinor incident
    1. September 10, 2026 at 9:14 PM UTCinvestigating

      We are continuing to work on a fix for payment processing. Sellers will experience a disruption with some debit-card transactions that may fail or be unavailable due to an issue with a third-party payment-processing partner. Sellers can use another available payment method as an alternative for now. We understand how important it is for all of our services to be running for your business, we'll be back with further updates as they come to hand. Thank you for your patience with us as we work to resolve this issue.

    2. September 10, 2026 at 9:30 PM UTCresolved

      The issue affecting some debit-card transactions is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Service Disruption

    Started August 24, 2026 at 3:15 AM UTC · 17m

    IssuesMinor incident
    1. August 24, 2026 at 3:15 AM UTCinvestigating

      We are currently experiencing intermittent disruptions with some eftpos payment processing at point of sale. As a workaround, we recommend customers use a non-eftpos card such as a Visa, Mastercard or Amex. Your ability to accept payments is our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience during this disruption.

    2. August 24, 2026 at 3:24 AM UTCmonitoring

      We're beginning to see eftpos payments return to full functionality. We'll continue to monitor the situation for a short while. Thank you for your patience as our team works to resolve this issue.

    3. August 24, 2026 at 3:32 AM UTCresolved

      The disruption affecting eftpos payment processing for some transactions at point of sale is now resolved. We appreciate your patience throughout this resolution process.

    Chat Support Outage

    Started August 18, 2026 at 5:49 PM UTC · 2h 3m

    IssuesMinor incident
    1. August 18, 2026 at 5:49 PM UTCinvestigating

      We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.

    2. August 18, 2026 at 7:52 PM UTCresolved

      The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

    Service Disruption

    Started August 15, 2026 at 4:48 AM UTC · 1h 4m

    IssuesMinor incident
    1. August 15, 2026 at 4:49 AM UTCinvestigating

      We are currently experiencing intermittent disruptions with Mastercard payment processing at point of sale. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption.

    2. August 15, 2026 at 5:51 AM UTCresolved

      The previous issue with Mastercard payment processing at point of sale is now resolved. We appreciate your patience throughout this resolution process.

    Dashboard Disruption

    Started August 4, 2026 at 8:54 PM UTC · 6d 4h

    IssuesMinor incident
    1. August 4, 2026 at 8:54 PM UTCinvestigating

      We are experiencing a disruption with Point of Sale and Payment Acceptance on some Square Register devices. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. If your device is affected, you can resolve this now by going to Hardware > General > About Register > Software Update > Check for Update, and confirming app version 7.18.1 or 7.19 is installed. We appreciate your patience as we work to resolve this issue.

    2. August 10, 2026 at 9:28 PM UTCmonitoring

      We have released a fix for the disruption with Point of Sale and Payment Acceptance on some Square Register devices and are beginning to see impacted services return to full functionality. Your business's ability to operate smoothly is our top priority, and our Engineering team is taking proactive steps to prevent similar incidents. Thank you for your patience as we worked through this issue.

    3. August 11, 2026 at 1:51 AM UTCresolved

      The disruption with Point of Sale and Payment Acceptance on some Square Register devices is now resolved. Your business operations are essential to us, and our Engineering team has implemented measures to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process. If Sellers experience further issues with Square Register devices, please contact our support team via .

    Delayed sales reporting data disruption

    Started July 24, 2026 at 8:57 PM UTC · 1h 6m

    IssuesMinor incident
    1. July 24, 2026 at 8:57 PM UTCinvestigating

      We are experiencing delayed sales reporting data with some Square Reports. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. Transactions and payments are processing normally. We appreciate your patience as we work to resolve this issue.

    2. July 24, 2026 at 10:04 PM UTCresolved

      The delay with sales reporting data is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.

    Payments Disruption

    Started July 22, 2026 at 4:57 PM UTC · 1d 8h

    IssuesMinor incident
    1. July 22, 2026 at 4:57 PM UTCinvestigating

      We are experiencing an issue with a small number of payments. Some sellers in Australia and the United Kingdom are experiencing declined transactions when buyers attempt to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). As a workaround, sellers can advise buyers to try another card, tap or dip a physical card, or use a mobile wallet. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue.

    2. July 24, 2026 at 1:36 AM UTCresolved

      We've resolved the previous issue where some sellers in Australia and the United Kingdom experienced declined transactions when buyers attempted to pay with US-issued Visa cards via card-not-present methods (online or manually keyed transactions). Thank you for your patience as we worked to resolve this issue.

    Payment Disruption

    Started July 15, 2026 at 11:43 PM UTC · 3h 12m

    IssuesMinor incident
    1. July 15, 2026 at 11:43 PM UTCinvestigating

      Square's payment processing partner is experiencing a disruption with payment processing. As a result, sellers may see some Visa and Mastercard transactions declined at point of sale. If possible, we recommend customers use a different payment method. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience.

    2. July 16, 2026 at 1:06 AM UTCidentified

      We're continuing to work with our payment processing partner to resolve a disruption with payment processing. Sellers may see some Visa, Mastercard and debit card transactions declined at point of sale. If possible, we recommend customers use a different payment method such as JBC, American Express and e-money. Your ability to accept payments is our top priority and our Engineering team is working with our payments partner to resolve this issue. We appreciate your patience.

    3. July 16, 2026 at 2:55 AM UTCresolved

      Payment acceptance has been restored to full functionality. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work with our payment parters to strengthen our systems against similar incidents. We appreciate your patience throughout this resolution process.

    Phone Support: Higher Than Expected Wait Times

    Started July 7, 2026 at 1:30 AM UTC · 7d 1h

    IssuesMinor incident
    1. July 7, 2026 at 1:30 AM UTCidentified

      We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: Compare Square Hardware: Onboarding FAQ Square:

    2. July 14, 2026 at 2:43 AM UTCresolved

      Thank you for your patience and understanding while we experienced higher than normal call volumes.

    DoorDash Disruption

    Started June 28, 2026 at 11:46 PM UTC · 1h 36m

    IssuesMinor incident
    1. June 28, 2026 at 11:46 PM UTCidentified

      We are aware of an ongoing DoorDash outage impacting the DoorDash integration for Square sellers. New DoorDash orders and menu syncing are temporarily unavailable. This disruption originates from DoorDash's systems and does not affect your Square POS or other ordering channels. For additional information and updates, please visit DoorDash's status page at [doordashstatus.com](http://doordashstatus.com). Our Engineering team is monitoring the situation and will automatically restore full functionality once DoorDash's systems recover. We appreciate your patience during this disruption.

    2. June 29, 2026 at 12:31 AM UTCmonitoring

      DoorDash has implemented a fix for their previous disruption and is monitoring the results. We are beginning to see the integration return to full functionality for Square sellers. Thank you for your understanding as DoorDash worked through this issue.

    3. June 29, 2026 at 1:22 AM UTCresolved

      The DoorDash disruption impacting the DoorDash integration for Square has been resolved. We appreciate your patience throughout this resolution process.