Stacker outage history

An update made a few minutes ago has failed, causing users of Stacker Astra to see a white screen when loading the page. We are reverting the failed deployment and hope to have things working again within a few minutes.

The offending change has been rolled back and things are now working again as before. If you still see a white screen try refreshing the page. If you still see any other issues please reach out to support in the first instance. Apologies for the disruption!

As part of a performance change we are going to be restarting the database which hosts in-app data for Stacker Astra. This will begin in the next 10 minutes and will cause up to 5 minutes of downtime for Astra apps. I apologies for the short notice of this disruption. Stacker Classic and Stacker.ai will not be affected.

This maintenance is complete. There were three short periods of outage, under 1 minute each. Thanks again for your patience. If anyone is still experiencing any problems, please reach out to support in the first instance and we'll be able to investigate.

We are currently looking into an issue where Stacker apps are not loading and are not accessible to users.

This has now been resolved, thank you!

We have identified an issue preventing access to the Stacker website and Stacker workspaces via the Stacker domain. We will provide an update once a fix has been deployed. Thank you for your patience.

This incident has been resolved!

During a scheduled database upgrade, we experienced some unexpected partial downtime in Astra between 1:16 PM and 1:34 PM UTC. During this window, some data may have been slow to load or temporarily unavailable. The issue has since been resolved, and systems are operating normally. We appreciate your patience and apologize for any inconvenience caused.

We're investigating an issue which is affecting all customers on Stacker Classic not using custom domains.

This issue has been resolved. Thanks for your patience.

This incident has been resolved.

We are currently urgently investigating an issue impacting Stacker Classic. This is causing Stacker apps to load slowly or to show loading spinners for long periods of time. Our engineers are engaged to resolve this issue as quickly as possible. We'll update here when we have an ETA for resolution.

We have fixed the issue and we are investigating the underlying causes. We're monitoring the system while everything returns to normal.

This incident has now been resolved and everything is working as expected.

This is impacting only Astra users. When opening Stacker it is stuck on the loading page, we are working on finding a fix for the issue. Thank you for your patience while we work through the issue.

This has been resolved, you should now be able to access your apps. Please let us know if you have any questions or remaining issues.

We experienced an issue that impacted some users' ability to log into Stacker between 12:20 UTC and 13:40 UTC. The issue has since been resolved. If you're still encountering any problems, please try refreshing your page. If the issue persists, feel free to reach out to us at [email protected], and we'll be happy to assist you. We apologize for any inconvenience this may have caused and are actively investigating the cause to prevent this from happening in the future. If you have any questions or concerns, please don’t hesitate to contact our support team. Thank you for your understanding.

Stacker V5 "Astra" had three short outage periods where all requests to the service failed on Monday between 12:30 and 14:00 UTC. Each of the three outage periods lasted 1-2 minutes. This was a result of some routine database changes causing an unforseen conflict which prevented normal queries from being processed. Because it was part of changes we were making manually we were able to identify and resolve the issue almost immediately. We apologies for the disrption this would have caused to any users online at the time. We're reviewing our processes which should have protected aginst thins kind of conflict.

Our file upload service is not working correctly. This prevents any files being uploaded into Stacker: in attachment fields, rich text fields, app or workspace logos, and so on. We're continuing to investigate the issue. This is affecting both our Classic (V4) and Astra (V5) versions.

The issue seems to be resolved and uploads are now working. We will continue to monitor for any further issues. If you still have issues after a page refresh please reach out to support and we'll be able to help you out.

This incident has been resolved.

We are currently investigating an issue where admins are unable to preview as a user in their apps.

We have identified the issue and are working on a fix.

We have released a fix for this issue! Please contact [email protected] if you have questions or continue to experience difficulties.

Attachment fields in Stacker weren't able to add new files. This was caused by an issue with our file storage provider which we have now resolved.

We are investigating reports that tables from Airtable are not appearing in some users' apps

We've identified the issue, and have taken Stacker offline in order to safely apply the necessary fix. We're working hard to get it back online as soon as possible.

We have resolved the issues with the Stacker apps, however you may need to repair your authorization with Airtable in order to continue to sync data. Please go to the data connection settings in each application and click "Repair". During the re-authorization process, you need to authorize every Base used in Stacker, across all of your Stacker apps. The simplest way to do this is to select the option labelled "All current and future bases in all current and future workspaces”.

We have emailed all customers who need to take action to re-authorize their Airtable connections.

We are currently investigation an issue where Airtable schema sync is not working or is slow. We will keep you updated as we continue to look into this.

We have identified the issue. The following features are experiencing issues: our data source schema syncs (Airtable, Gsheets, Postgres, Salesforce) and Stacker realtime data. Workaround: If you run a schema sync then close the schema sync pop up and refresh your app you should see your changes.

This incident has now been resolved! Thank you.

We are currently investigating an issue where the navigation and tables appear to be hidden from the app view. We will update when we have more information. Thank you!

The issue has been identified and we are implementing a fix for the navigation being hidden.

A fix has been implemented and we are currently monitoring the fix.

The incident of the navigation being hidden has now been resolved.

We are currently investigating an issue with apps taking longer than normal to load.

A fix for the long load times in Stacker apps has been deployed and we are continuing to monitor.

The incident with slow loading times has now been resolved.

We're aware of an ongoing issue affecting schema syncing for Airtable bases with passwords. We'll be looking into this matter and will provide further updates as soon as possible. We apologize for the inconvenience and thank you for your patience.

Schema sync should now work consistently for password-protected sharing links. There was an unexpected change in the schema sync responses we were getting from Airtable, and we needed some time to adapt. Thanks for your patience while we sorted this out.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating an issue with schema syncing Airtable bases that have passwords or are using old sharing link types.

The issue has been identified and we are implementing a fix.

This incident has now been resolved.