51 recorded Starling Bank incidents since June 2018, with official updates, affected components, duration and resolution information.
We are aware of an issue with some online transactions declining. We are currently investigating this and apologise for any inconvenience.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently aware of an issue affecting cash deposits, cash withdrawals and balance checks at the Post Office. We are actively monitoring the situation. We apologise for the inconvenience caused.
Thank you for your patience. This incident is resolved.
We have been experiencing some technical difficulties affecting calls this morning. This should now be resolved, but if you do experience issues getting in touch, use our in app chat and messaging functionality, or contact us by email, as this is operating as normal.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing delays of up to 36 hours processing international inbound and outbound payments. You may want to choose alternative methods if you want to make an outbound international payment at this time.
This incident has been resolved.
We are aware that some faster payments are experiencing delays, we hope to resolve this issue swiftly. We're very sorry for any inconvenience.
This incident has been resolved.
We are aware that MasterCard are experiencing an issue which means that some online card transactions are currently failing. We are aware and are working with MasterCard to resolve this. We apologise for the inconvenience caused.
This incident has been resolved.
Some customers may experience issues with card transactions and ATM withdrawals. We are investigating and will resolve this as soon as possible. We are sorry for any inconvenience.
The issue has been identified and a fix is being implemented.
We had some card issues earlier. Your card should now be working as expected. We're very sorry for any inconvenience caused.
This incident has been resolved.
We’re aware that some customers may be experiencing problems when trying to complete some card transactions. Our team are aware of the issue and working to fix this as soon as possible. We’re sorry for any inconvenience.
This incident has now been resolved.
We are aware that some customers may experience an issue making a payment online when asked for additional verification via the Starling Bank app. This may mean your transaction is unable to complete at this time. Please rest assured our team are aware of the issue and we are working on a fix. Please accept our apologies for any frustration or inconvenience this may cause you.
The service has now been restored. We are monitoring the situation closely. Please accept our apologies for any inconvenience this has caused.
This incident has been resolved. We’re sorry for any inconvenience.
We are receiving reports that some customers are experiencing problems with our latest Android app. We are currently investigating and apologise for any inconvenience caused.
Some customers are experiencing problems with our latest Android app. We apologise for any inconvenience. We expect to have a fix in place soon.
We have identified the issue causing some customers to experience problems with our Android app. A fix has been released and we are monitoring closely.
This incident has been resolved.
We are receiving reports that some customers experiencing problems with out latest Android app release (20210924.1722.56445). We are currently investigating and apologise for any inconvenience caused.
This incident has been resolved.
We’re investigating an issue that is causing some Mastercard transactions, including some ATM withdrawals, to be declined. We apologise for any inconvenience. Please retry with a different card if possible.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.
Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.
This incident has been resolved. We’re sorry for any inconvenience.
We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.
Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.
This incident has been resolved. We’re sorry for any inconvenience.
We are aware that some customers may be experiencing problems when trying to phone our customer service team from within the app. Our in app chat is open and fully operational. Please call us on 0207 9304 450 if you need to speak to someone urgently. Our team are aware and looking into this to resolve it as soon as possible. We’re sorry for any inconvenience.
This incident has been resolved. We’re sorry for any inconvenience.
We’re aware that some customers may be experiencing problems when trying to complete online card transactions. Our team are aware of the issue and working to fix this as soon as possible. If the merchant has an option to pay by mobile wallet, please try this option for making your payment. We’re sorry for any inconvenience.
The service has now been restored and online card transactions are processing normally. We are monitoring the situation closely.
This incident has been resolved. We’re sorry for any inconvenience.
We are aware that some customers may be experiencing problems when trying to attempt to make international payments, and receiving quotes for sending GBP to other currencies. Our team are aware and looking into this to resolve it as soon as possible. Please do attempt to retry your payment as it may work. We’re sorry for any inconvenience.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware that customers are unable to access services in the Post Office, including depositing or withdrawing money. Our team is working to fix this as soon as possible. We are sorry for any inconvenience.
Following a short disruption to Post Office services earlier today, we can confirm that all services, including depositing and withdrawing money, are now operational. We are sorry for any inconvenience during the disruption.
Some customers may currently experience delays receiving text messages. We are aware of this and our team is working to fix it. We are sorry for any inconvenience.
Some customers may have experienced delays receiving text messages. The service has now been restored. We are monitoring the situation closely.
This incident is now resolved. We're sorry for any inconvenience caused.
Calls to our customer service centre are currently not connecting. If you need help, please contact us via in-app chat, message or email. We apologise for any inconvenience.
Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.
Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.
