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51 recorded Stripo incidents since September 2025, with official updates, affected components, duration and resolution information.
There might be an issue related to sending test messages to specified email addresses and/or related to testing email templates with Email on Acid. Time (UTC) : 2026-06-18T13:43:15
This incident has been resolved.
There might be issues related to using any of the methods of Public API. Time (UTC) : 2026-05-28T06:28:00
This incident has been resolved.
There might be an issue with access to the customer’s account. Time (UTC) : 2026-05-03T07:18:04
This incident has been resolved.
There might be issues while uploading, changing or removing customer’s images inside the editor. Time (UTC) : 2026-04-28T02:02:57
This incident has been resolved.
There might be an issue related to the rendering of UI components inside the customer’s account. Time (UTC) : 2026-04-26T16:19:37
This incident has been resolved.
We are currently experiencing increased response times in the Plugin API Gateway, which is impacting the speed and ability to initialize new plugins.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing increased response times in the Plugin API Gateway, which is impacting the speed and ability to initialize new plugins.
A fix has been implemented and we are monitoring the results.
The issue with increased response times in the Plugin API Gateway has been resolved, and plugin initialization is now operating normally. Root cause: During a scheduled AWS infrastructure update to apply patches, which was expected to proceed without downtime and therefore was not communicated in advance, an unfortunate misconfiguration occurred, which we have already identified and fixed. Some pods were terminated before new ones were fully ready, leading to a significant accumulation of requests in the queue. Instead of being processed gradually, a large batch of queued requests was handled simultaneously, which exhausted available database connections and caused delays in processing new incoming requests. We are optimizing our deployment and scaling procedures to prevent similar situations in the future.
On April 8 between 09:51 UTC and 09:54 UTC, we experienced a short service degradation affecting both the Stripo application and plugin. The issue was caused by a malfunction in the AWS EKS networking stack (Amazon VPC CNI addon), which is managed by AWS and outside of our direct control. During this time, users may experience intermittent connectivity issues. The incident has been fully resolved, and all services are operating normally.
There might be an issue with access to the customer’s account. Time (UTC) : 2026-03-29T07:10:04
This incident has been resolved.
There might be an issue with access to the customer’s account. Time (UTC) : 2026-03-17T10:51:04
This incident has been resolved.
There might be issues while uploading, changing or removing customer’s images inside the editor. Time (UTC) : 2026-02-26T08:48:57
This incident has been resolved.
There might be an issue related to exporting of email templates as PDF files from the editor. Time (UTC) : 2026-02-19T15:29:37
This incident has been resolved.
There might be issues related to using any of the methods of Public API. Time (UTC) : 2026-02-19T15:29:00
This incident has been resolved.
There might be an issue in searching for new images with Bank folder inside Image Gallery. Time (UTC) : 2026-02-19T15:27:33
This incident has been resolved.
There might be issues while viewing, changing or creating new Countdown Timer blocks inside the editor. Already created timers in your email campaigns should work as expected. Time (UTC) : 2026-02-19T15:26:37
This incident has been resolved.
There might be issues while viewing, changing or creating new Countdown Timer blocks inside the editor. Already created timers in your email campaigns should work as expected. Time (UTC) : 2026-02-19T15:22:37
This incident has been resolved.
There might be issues with validation of AMPHTML MIME part of your email templates while previewing and exporting. Time (UTC) : 2026-02-19T15:20:21
This incident has been resolved.
There might be an issue with access to the customer’s account. Time (UTC) : 2026-02-01T08:05:04
This incident has been resolved.
There might be an issue with access to the customer’s account. Time (UTC) : 2026-01-22T15:48:04
This incident has been resolved.
There might be issues with validation of AMPHTML MIME part of your email templates while using compileEmail JS function or Compress Backend method. Time (UTC) : 2026-01-07T16:08:27
This incident has been resolved.