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    Sugarcrm outage history

    62 recorded Sugarcrm incidents since July 2025, with official updates, affected components, duration and resolution information.

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    Sugar Cloud UK 02 and Sugar Cloud CA 01 are down

    Started October 4, 2026 at 6:15 AM UTC · 4h 53m

    OutageMajor incident
    1. October 4, 2026 at 6:15 AM UTCinvestigating

      Sugar Cloud UK 02 went down.

    2. October 4, 2026 at 6:28 AM UTCresolved

      Sugar Cloud UK 02 recovered.

    3. October 4, 2026 at 7:20 AM UTCinvestigating

      Sugar Cloud UK 02 went down.

    4. October 4, 2026 at 7:31 AM UTCresolved

      Sugar Cloud UK 02 recovered.

    5. October 4, 2026 at 8:26 AM UTCinvestigating

      Sugar Cloud UK 02 went down.

    6. October 4, 2026 at 8:51 AM UTCresolved

      Sugar Cloud UK 02 recovered.

    7. October 4, 2026 at 11:07 AM UTCinvestigating

      Sugar Cloud CA 01 went down.

    8. October 4, 2026 at 11:08 AM UTCresolved

      Sugar Cloud CA 01 recovered.

    Sugar Cloud Premium DE 02

    Started September 21, 2026 at 5:27 PM UTC · 41m

    OutageMajor incident
    1. September 21, 2026 at 5:27 PM UTCinvestigating

      Sugar Cloud Premium DE 02 went down.

    2. September 21, 2026 at 6:08 PM UTCresolved

      Sugar Cloud Premium DE 02 recovered.

    Sugar Market US and Sugar Market EU are down

    Started September 17, 2026 at 3:05 PM UTC · 9m

    OutageMajor incident
    1. September 17, 2026 at 3:05 PM UTCinvestigating

      Sugar Market EU went down.

    2. September 17, 2026 at 3:08 PM UTCinvestigating

      Sugar Market US went down.

    3. September 17, 2026 at 3:12 PM UTCresolved

      Sugar Market US recovered.

    4. September 17, 2026 at 3:14 PM UTCresolved

      Sugar Market EU recovered.

    Sugar Cloud US 13

    Started September 1, 2026 at 12:46 AM UTC · 2m

    OutageMajor incident
    1. September 1, 2026 at 12:46 AM UTCinvestigating

      Sugar Cloud US 13 went down.

    2. September 1, 2026 at 12:49 AM UTCresolved

      Sugar Cloud US 13 recovered.

    Sugar Cloud US 13

    Started August 31, 2026 at 10:09 PM UTC · 2m

    OutageMajor incident
    1. August 31, 2026 at 10:09 PM UTCinvestigating

      Sugar Cloud US 13 went down.

    2. August 31, 2026 at 10:12 PM UTCresolved

      Sugar Cloud US 13 recovered.

    Sugar Cloud US 13

    Started August 29, 2026 at 9:21 PM UTC · 10m

    OutageMajor incident
    1. August 29, 2026 at 9:21 PM UTCinvestigating

      Sugar Cloud US 13 went down.

    2. August 29, 2026 at 9:31 PM UTCresolved

      Sugar Cloud US 13 recovered.

    Sugar Cloud US 13

    Started August 28, 2026 at 4:50 AM UTC · 1m

    OutageMajor incident
    1. August 28, 2026 at 4:50 AM UTCinvestigating

      Sugar Cloud US 13 went down.

    2. August 28, 2026 at 4:52 AM UTCresolved

      Sugar Cloud US 13 recovered.

    Sugar Cloud US 04

    Started August 10, 2026 at 11:36 AM UTC · 1m

    OutageMajor incident
    1. August 10, 2026 at 11:36 AM UTCinvestigating

      Sugar Cloud US 04 went down.

    2. August 10, 2026 at 11:37 AM UTCresolved

      Sugar Cloud US 04 recovered.

    Sugar Market Mail App APAC

    Started August 9, 2026 at 7:47 AM UTC · 4m

    OutageMajor incident
    1. August 9, 2026 at 7:47 AM UTCinvestigating

      Sugar Market Mail App APAC went down.

    2. August 9, 2026 at 7:51 AM UTCresolved

      Sugar Market Mail App APAC recovered.

    Sugar Predict Global Login

    Started August 7, 2026 at 4:37 PM UTC · 0m

    OutageMajor incident
    1. August 7, 2026 at 4:37 PM UTCinvestigating

      Sugar Predict Global Login went down.

    2. August 7, 2026 at 4:37 PM UTCresolved

      Sugar Predict Global Login recovered.

    Sugar Predict Global Login

    Started August 6, 2026 at 10:31 PM UTC · 2m

    OutageMajor incident
    1. August 6, 2026 at 10:31 PM UTCinvestigating

      Sugar Predict Global Login went down.

    2. August 6, 2026 at 10:33 PM UTCresolved

      Sugar Predict Global Login recovered.

    Sugar Market EU API

    Started July 30, 2026 at 4:23 PM UTC · 4m

    OutageMajor incident
    1. July 30, 2026 at 4:23 PM UTCinvestigating

      Sugar Market EU API went down.

    2. July 30, 2026 at 4:27 PM UTCresolved

      Sugar Market EU API recovered.

    Sugar Cloud DE 02

    Started July 27, 2026 at 11:07 PM UTC · 1m

    OutageMajor incident
    1. July 27, 2026 at 11:07 PM UTCinvestigating

      Sugar Cloud DE 02 went down.

    2. July 27, 2026 at 11:08 PM UTCresolved

      Sugar Cloud DE 02 recovered.

    Sugar Cloud US 10, Sugar Identity (IDM) Global Login, and 13 other services are down

    Started July 24, 2026 at 11:04 AM UTC · 11m

    OutageMajor incident
    1. July 24, 2026 at 11:04 AM UTCinvestigating

      Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down.

    2. July 24, 2026 at 11:05 AM UTCinvestigating

      Sugar Identity (IDM) Console Oregon and Sugar Cloud US 10 went down.

    3. July 24, 2026 at 11:06 AM UTCinvestigating

      Sugar Identity (IDM) SCIM Service Oregon and Sugar Cloud Premium US 04 went down.

    4. July 24, 2026 at 11:07 AM UTCinvestigating

      Sugar Discover US, Sugar Cloud US 07, and Sugar Cloud Premium US 03 went down.

    5. July 24, 2026 at 11:07 AM UTCinvestigating

      Sugar Cloud US 01 and Sugar Cloud US 02 went down.

    6. July 24, 2026 at 11:08 AM UTCinvestigating

      Sugar Cloud US 04 went down.

    7. July 24, 2026 at 11:09 AM UTCinvestigating

      Sugar Identity (IDM) Global Console went down.

    8. July 24, 2026 at 11:11 AM UTCresolved

      Sugar Identity (IDM) Console Oregon, Sugar Identity (IDM) SCIM Service Oregon, and Sugar Cloud US 10 recovered.

    9. July 24, 2026 at 11:11 AM UTCresolved

      Sugar Identity (IDM) STS Oregon went down and Sugar Cloud US 07 recovered.

    10. July 24, 2026 at 11:11 AM UTCresolved

      Sugar Discover US recovered.

    11. July 24, 2026 at 11:12 AM UTCresolved

      Sugar Cloud US 12, Sugar Cloud Premium US 04, and Sugar Identity (IDM) Global Login recovered.

    12. July 24, 2026 at 11:12 AM UTCresolved

      Sugar Identity (IDM) STS Oregon recovered.

    13. July 24, 2026 at 11:13 AM UTCresolved

      Sugar Cloud Premium US 03 recovered.

    14. July 24, 2026 at 11:13 AM UTCresolved

      Sugar Cloud US 03 and Sugar Cloud US 04 recovered.

    15. July 24, 2026 at 11:14 AM UTCresolved

      Sugar Cloud US 01 and Sugar Cloud US 02 recovered.

    16. July 24, 2026 at 11:15 AM UTCresolved

      Sugar Identity (IDM) Global Console recovered.

    Sugar Cloud DE 02

    Started July 21, 2026 at 7:59 AM UTC · 2m

    OutageMajor incident
    1. July 21, 2026 at 7:59 AM UTCinvestigating

      Sugar Cloud DE 02 went down.

    2. July 21, 2026 at 8:01 AM UTCresolved

      Sugar Cloud DE 02 recovered.

    Sugar Cloud DE 04

    Started July 20, 2026 at 2:29 PM UTC · 1m

    OutageMajor incident
    1. July 20, 2026 at 2:29 PM UTCinvestigating

      Sugar Cloud DE 04 went down.

    2. July 20, 2026 at 2:31 PM UTCresolved

      Sugar Cloud DE 04 recovered.

    Sugar Cloud US 02

    Started July 16, 2026 at 12:39 AM UTC · 39m

    OutageMajor incident
    1. July 16, 2026 at 12:39 AM UTCinvestigating

      Sugar Cloud US 02 went down.

    2. July 16, 2026 at 1:18 AM UTCresolved

      Sugar Cloud US 02 recovered.

    Sugar Cloud US 08 and Sugar Cloud US 11 are down

    Started July 15, 2026 at 1:25 AM UTC · 9h 14m

    OutageMajor incident
    1. July 15, 2026 at 1:25 AM UTCinvestigating

      Sugar Cloud US 08 went down.

    2. July 15, 2026 at 1:27 AM UTCresolved

      Sugar Cloud US 08 recovered.

    3. July 15, 2026 at 10:38 AM UTCinvestigating

      Sugar Cloud US 11 went down.

    4. July 15, 2026 at 10:39 AM UTCresolved

      Sugar Cloud US 11 recovered.

    Sugar Cloud AU 01

    Started July 10, 2026 at 7:56 PM UTC · 1m

    OutageMajor incident
    1. July 10, 2026 at 7:56 PM UTCinvestigating

      Sugar Cloud AU 01 went down.

    2. July 10, 2026 at 7:57 PM UTCresolved

      Sugar Cloud AU 01 recovered.

    Sugar Cloud US 12

    Started July 2, 2026 at 1:44 PM UTC · 26m

    OutageMajor incident
    1. July 2, 2026 at 1:44 PM UTCinvestigating

      Sugar Cloud US 12 went down.

    2. July 2, 2026 at 2:03 PM UTCresolved

      Sugar Cloud US 12 recovered.

    3. July 2, 2026 at 2:09 PM UTCinvestigating

      Sugar Cloud US 12 went down.

    4. July 2, 2026 at 2:10 PM UTCresolved

      Sugar Cloud US 12 recovered.