Sumup outage history

**An issue has been identified, we’re looking into it** There’s currently an issue with FPS transactions in UK caused by an external party. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**Issue identified, working on a fix right now** Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our [status page](https://status.sumup.com).

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com).

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**An issue has been identified and a fix has been applied.** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now.

**Issue identified, and fix is applied**. **We are monitoring while systems are recovering**. Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our [status page](https://status.sumup.com "status page").

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com "status page").

**An issue has been identified, we’re looking into it** We're investigating reports of the touchscreen not responding for POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).

**An issue has been identified, we’re looking into it** We're investigating issues with the touchscreen not responding for some POS registers. A USB mouse can be used as a workaround while we investigate and resolve the issue. Our engineering team is working to validate a fix so that we can resolve the issue for affected merchants. You can find up-to-date information here on our [status page](https://status.sumup.com).

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. If any merchant is still experiencing issues with their Register touch screen please contact our support team. We’ll post current information here on our [status page](https://status.sumup.com).

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**The issue was resolved, all bank transfers are operating as expected.**

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).

**BACEN services are recovering, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com).

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. Also, BACEN confirmed their services have recovered. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**Issue identified, we're working on a fix right now.** Our engineering team has identified an issue affecting logins and payments, and is working to return our services to normal. You can stay up to date here on our [status page](https://status.sumup.com).

**The issue has been fixed.** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

We are experiencing elevated failures on some **Mastercard and Maestro** card payments due to a **third-party issue with the Mastercard Debit network**. SumUp systems are operating normally; some transactions may fail until our payment partners complete their recovery. We are monitoring the situation and will update this page as it changes. Please retry failed payments after a few minutes. We apologise for any inconvenience.

Card payment processing has returned to normal. The earlier issue with **Mastercard and Maestro** payments was caused by a third-party network problem and has been fixed. Please retry any payments that failed during the incident. We apologise for the inconvenience.

**Issue identified, working on a fix right now** Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our [status page](https://status.sumup.com).

**Issue identified, services are recovering** Our engineering team has identified the root cause, applied the fix, and services are now recovering.

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**An issue has been identified, we’re looking into it** There’s currently an issue with Faster Payment systems in the UK. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).

**An issue has been identified in the Outbound Bank transfers in the UK , we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**We have identified an issue affecting UK Faster Payments. We are working with our payment partner to restore normal service as quickly as possible.** You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

We have identified an issue affecting outbound and inbound UK Faster Payments. We are working with our payment partner to restore normal service as quickly as possible. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**The issue affecting outbound and inbound UK Faster Payments has been resolved. All systems are working normally now.** You can stay up to date here on our [status page](https://status.sumup.com "status page").

**The issue affecting outbound and inbound UK Faster Payments has been resolved. All systems are working normally now.** You can stay up to date here on our [status page](https://status.sumup.com "status page").

We’re investigating reports of degraded performance affecting Solo CloudAPI.

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

Cloud API (Solo card reader integration) is failing with error (500) responses.

We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

We no longer see indicators of degraded performance affecting CloudAPI and continue to monitor service stability.

Between 17:01 and 17:51 UTC, customers experienced delays accessing payment receipts and viewing recent transactions in their transaction history. Some terminals were also unable to send or print receipts during this period. Payment acceptance was not affected — all payments processed normally throughout the incident.

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**Issue identified, working on a fix right now** Our engineering team has found the cause of the problem and is working to return our services to normal. You can stay up to date here on our [status page](https://status.sumup.com).

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com).

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com "status page").

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com "status page").

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services impacting receipts and sales history. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com).

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com "status page").

We have identified that the current delays are caused by an issue within the payment scheme. The issue is not related to our systems. We are actively monitoring the situation and awaiting resolution from the scheme provider. We will keep you updated on our [status page](https://status.sumup.com) as we receive further information.

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com "status page").

**An issue has been identified, we’re looking into it** There’s currently an issue with some SumUp services. Our engineering team is working to fix it right now. You can find up-to-date information here on our [status page](https://status.sumup.com).

**Applied a fix for the problem, we’re monitoring the situation** SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved. We’ll post current information here on our [status page](https://status.sumup.com).

**The issue has been fixed and we’re confident it’s resolved** SumUp services have returned to normal. You can stay up to date on the status of our services anytime here on our [status page](https://status.sumup.com).