Login and signup issues
Pending
- resolved
From 3:16 PM - 3:24 PM, users may have had issues with login and signup.
71 recorded Surveymonkey incidents since June 2025, with official updates, affected components, duration and resolution information.
From 3:16 PM - 3:24 PM, users may have had issues with login and signup.
We are currently investigating an issue resulting in an error on the Transaction History page.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
The issue has been identified and a fix is being investigated.
A fix has been implemented and we are monitoring the results.
The issue has been resolved for responses collected since putting the fix in place.
We are aware of an issue with the Audience Preview Page. Our Engineering team is investigating this issue.
This incident has been resolved.
Adding contacts to the SurveyMonkey contacts page and to email invitations didn't work
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some of our AI features are currently offline. We are working to resolve this issue.
This issue is resolved
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
For some surveys, new responses may not be showing are may be delayed showing on the Analyze page. We are working to resolve this issue.
This incident has been resolved.
All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.
This incident has been resolved.
We experienced an issue were Shared Data pages were unreachable for 20min
at 10:22 AM pst an issue with the loading of question summaries and shared data pages was identified.
This incident has been resolved.
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
This incident has been resolved.
There was an issue impacting SurveyMonkey accounts hosted on our Canadian data centres, where users faced issues with exporting survey results from 10:48AM to 1:15AM (PST). This issue is now resolved and exporting should work correctly now.
⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.
The issue has been identified and a fix is being implemented.
This incident has been resolved.