Switchco outage history and incident timeline

Investigating degraded calling performance for some EU numbers and destinations

Started September 3, 2026 at 9:54 AM UTC 42m

IssuesMinor incident

Affected components

Telephony Infrastructure: Inbound CallsCarrier Networks: Local NumbersApplicationTelephony Infrastructure: Outbound Calls

September 3, 2026 at 9:54 AM UTCinvestigating
We are currently investigating this issue.
September 3, 2026 at 10:12 AM UTCinvestigating
We are continuing to investigate this issue.
September 3, 2026 at 10:19 AM UTCidentified
The issue has been identified with a telephony carrier. Outbound calling has been routed around the problematic carrier, but inbound calls could still be impacted.
September 3, 2026 at 10:27 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 3, 2026 at 10:36 AM UTCresolved
This incident has been resolved.

Potential partial inbound call failures

Started September 1, 2026 at 3:25 PM UTC 4h 37m

OutageMajor incident

Affected components

Telephony Infrastructure: Inbound Calls

September 1, 2026 at 4:05 PM UTCmonitoring
We are continuing to monitor for any further issues.
September 1, 2026 at 4:44 PM UTCinvestigating
We are currently investigating this issue.
September 1, 2026 at 5:14 PM UTCinvestigating
We are continuing to investigate this issue.
September 1, 2026 at 6:34 PM UTCidentified
The issue has been identified and a fix is being implemented.
September 1, 2026 at 6:35 PM UTCidentified
We are continuing to work on a fix for this issue.
September 1, 2026 at 7:03 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 1, 2026 at 8:02 PM UTCresolved
This incident has been resolved.

Some contact center agents may be experiencing issues with being unable to complete a call wrap-up

Started August 21, 2026 at 4:21 PM UTC 49m

IssuesMinor incident

Affected components

Contact Center

August 21, 2026 at 4:21 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 21, 2026 at 4:42 PM UTCmonitoring
A fix has been implemented and we are monitoring the results. Agents should refresh their application to pick up the change.
August 21, 2026 at 5:09 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing errors using the fax API

Started July 28, 2026 at 4:22 PM UTC 28m

IssuesMinor incident

Affected components

API Platform

July 28, 2026 at 4:22 PM UTCidentified
The issue has been identified and a fix is being implemented.
July 28, 2026 at 4:50 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing degraded performance with IVR calls

Started July 7, 2026 at 6:38 PM UTC 1h 24m

IssuesMinor incident

Affected components

Contact Center

July 7, 2026 at 6:38 PM UTCinvestigating
Some customers may be experiencing degraded performance with IVR calls. The degraded calls will be going to designated fallbacks.
July 7, 2026 at 7:26 PM UTCidentified
The issue has been identified and a fix is being implemented.
July 7, 2026 at 7:33 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 7, 2026 at 8:02 PM UTCresolved
This incident has been resolved.

Inbound/Outbound Calling Potentially Impacted

Started June 30, 2026 at 11:23 PM UTC 6h 16m

IssuesMinor incident

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

June 30, 2026 at 11:23 PM UTCinvestigating
We are investigating a potential impairment with calling.
June 30, 2026 at 11:54 PM UTCmonitoring
A fix has been applied. Calling operations returned to normal.
July 1, 2026 at 5:38 AM UTCresolved
This incident has been resolved.

Some customers in the US and Canada may be experience issues with delays in message delivery

Started June 11, 2026 at 8:55 PM UTC 2h 47m

IssuesMinor incident

Affected components

Carrier Networks: Messaging

June 11, 2026 at 8:55 PM UTCinvestigating
We are currently investigating this issue.
June 11, 2026 at 9:01 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 11, 2026 at 9:40 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 11, 2026 at 11:42 PM UTCresolved
This incident has been resolved.

Some customers in the US and Canada may be experiencing issues with MMS messaging

Started June 9, 2026 at 4:34 PM UTC 40m

OutageMajor incident

Affected components

Messaging

June 9, 2026 at 4:34 PM UTCinvestigating
We are currently investigating this issue.
June 9, 2026 at 5:03 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 9, 2026 at 5:14 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing issues receiving inbound SMS messages

Started June 8, 2026 at 10:43 PM UTC 3h 10m

IssuesMinor incident

Affected components

Messaging

June 8, 2026 at 10:43 PM UTCinvestigating
We are currently investigating the issue.
June 9, 2026 at 1:02 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 9, 2026 at 1:53 AM UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR

Started May 20, 2026 at 6:58 PM UTC 5h 29m

OutageMajor incident

Affected components

Omnichannel

May 20, 2026 at 7:36 PM UTCinvestigating
We are continuing to investigate this issue.
May 20, 2026 at 10:18 PM UTCinvestigating
We are currently investigating this issue.
May 20, 2026 at 11:33 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 20, 2026 at 11:55 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 21, 2026 at 12:26 AM UTCresolved
This incident has been resolved.

Customers using Salesforce CTI with Dialpad may be experiencing issues with logging in

Started May 4, 2026 at 3:11 PM UTC 3h 6m

IssuesMinor incident

Affected components

Integrations

May 4, 2026 at 3:11 PM UTCinvestigating
We are currently investigating this issue.
May 4, 2026 at 3:19 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 4, 2026 at 5:29 PM UTCidentified
We are continuing to work on a fix for this issue.
May 4, 2026 at 5:39 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 4, 2026 at 6:17 PM UTCresolved
This incident has been resolved.

We are investigating potential issues with calling

Started April 8, 2026 at 7:17 PM UTC 2h 1m

OutageMajor incident

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

April 8, 2026 at 7:17 PM UTCinvestigating
We are currently investigating this issue.
April 8, 2026 at 7:44 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 8, 2026 at 9:18 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing issues making or receiving calls.

Started March 10, 2026 at 3:47 PM UTC 2d 6h

IssuesMinor incident

Affected components

MessagingApplicationAnalyticsTelephony Infrastructure: Outbound CallsOmnichannel

March 10, 2026 at 3:47 PM UTCinvestigating
We are investigating a potential outage for some customers.
March 10, 2026 at 5:29 PM UTCinvestigating
We are continuing to investigate this issue.
March 10, 2026 at 5:31 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 12, 2026 at 10:11 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

Started February 13, 2026 at 4:39 PM UTC 52m

IssuesMinor incident

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

February 13, 2026 at 4:39 PM UTCinvestigating
We are currently investigating this issue.
February 13, 2026 at 4:46 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 13, 2026 at 5:31 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing sporadic issues with placing or receiving calls

Started February 12, 2026 at 2:47 PM UTC 1h 4m

IssuesMinor incident

Affected components

Telephony Infrastructure: Inbound CallsTelephony Infrastructure: Outbound Calls

February 12, 2026 at 2:47 PM UTCinvestigating
We are currently investigating this issue.
February 12, 2026 at 2:56 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 12, 2026 at 3:52 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing delays in platform functions

Started January 13, 2026 at 5:37 PM UTC 3h 2m

IssuesMinor incident

Affected components

Telephony Infrastructure: Inbound CallsAPI PlatformMessagingGoogle Cloud PlatformApplicationContact CenterOmnichannel

January 13, 2026 at 5:37 PM UTCinvestigating
Some customers may be experiencing intermittent issues affecting various platform functions, including inbound/outbound calling, message delivery, and agent status synchronization. Our engineering team is actively working on a resolution. In the meantime, agents can manually update their status by clicking the 'Refresh' button within the application.
January 13, 2026 at 5:52 PM UTCidentified
The issue has been identified and a fix is being implemented.
January 13, 2026 at 5:58 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
January 13, 2026 at 8:38 PM UTCresolved
This incident has been resolved.

Accessing www.dialpad.com shows an error

Started November 18, 2025 at 1:41 PM UTC 4h 22m

OutageMajor incident

Affected components

Website

November 18, 2025 at 1:41 PM UTCidentified
The issue is due to a worldwide CloudFlare service incident: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Users can go directly to https://dialpad.com/login to sign in. Calling and messaging are unaffected.
November 18, 2025 at 2:01 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 18, 2025 at 6:03 PM UTCresolved
The service is fully recovered.

Multiple analytics features are experiencing issues with loading

Started September 30, 2025 at 7:28 PM UTC 1h 58m

IssuesMinor incident

Affected components

Analytics

September 30, 2025 at 7:28 PM UTCinvestigating
We are currently investigating this issue.
September 30, 2025 at 7:29 PM UTCinvestigating
We are continuing to investigate this issue.
September 30, 2025 at 8:33 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 30, 2025 at 9:27 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing intermittent issues with connecting calls

Started August 6, 2025 at 9:42 PM UTC 1h 28m

IssuesMinor incident

Affected components

Google Cloud Platform

August 6, 2025 at 9:42 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 6, 2025 at 11:10 PM UTCresolved
This incident has been resolved.

Some customers may be experiencing issues with IVR routing

Started July 10, 2025 at 4:30 PM UTC 0m

IssuesMinor incident

July 22, 2025 at 2:05 AM UTCresolved
We are currently investigating this issue.