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50 recorded Tango Card incidents since June 2024, with official updates, affected components, duration and resolution information.
Some credit card registrations are failing in both Tango Portal and the RaaS API. We are investigating the issue and working towards a resolution.
This issue has been resolved.
We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.
The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.
ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.
This incident has been resolved.
Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards. Technical teams are investigating.
This issue has been investigated and resolved. Services are restored.
We are currently investigating issues with ACH registrations.
The issue has been identified.
The issue has been fixed.
Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards. Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.
The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.
This was a supplier issue and not a Tango platform issue
We are investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
This incedent has benn resolved.
We are currently investigating the issue.
It appears to be a browser-specific issue. Chrome and Edge browsers cannot log in, Firefox and Safari can. Working on addressing the browser-specific issue.
A fix has been implemented, and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Users are experiencing display of the incorrect values. Engineering has identified the problem and is addressing the fix.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing an issue with the Tango Portal Text OTP
A fix has been implemented, and we are monitoring it.
This incident has been resolved.
We are currently investigating exchange rate issues for Global Choice Links.
The issue has been identified, and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
The issue is fixed, but we are monitoring it to make sure everything looks good.
We are continuing to monitor for any further issues.
This issue is resolved now.
We've received reports of catalogs not appearing for Sandbox RL and users unable to log in due to an issue with Core services
This issue is resolved now.
We are actively investigating this.
We are continuing to investigate this issue.
The issue has been identified and is related to our vendor, who is currently working on a resolution.
We are continuing to work on a fix for this issue.
The issue is fixed, and we are monitoring the fix. If you are experiencing any issues at this point, try to remove and re-add the payment method and try again.
This has been resolved now.
Tango Engineering teams are investigating 404 errors with generating reports and the potential impact to external customers
We are continuing to investigate this issue.
This incident has been resolved.
This issue has been resolved. Recipients should now be able to complete the tax form and reward redemption. Some direct follow up with customer/recipients will be coordinated as needed with customer-facing teams.
This incident has been resolved.
Portal Customers encounter “An error occurred saving your order” when attempting to add items to cart. Engineering teams are investigating.
The issue has been identified and a fix is being implemented.
The fix has been deployed to Prod and the team will continue monitoring.
After validation and monitoring, we are completing this incident.