65 recorded Tango Card incidents since June 2024, with official updates, affected components, duration and resolution information.
At approximately 2 pm Central, some customers reported issues placing order using a delivery template. The issue is now resolved, and Engineering teams are continuing to monitor performance.
Between 9:30 and 10:40 AM Central, Customers reported the inability to log in to Tango Portal. The issue is now resolved, and Engineering teams are continuing to monitor performance. For customers encountering access issues during and around this timeframe, please try logging in again.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue. All orders, including Reward Links, are failing.
The issue has returned - We are continuing to investigate.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring.
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring.
This incident has been resolved.
Some customers are unable to login to Tango Portal. We are investigating the issue and working towards a resolution as soon as possible.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are actively investigating this issue.
We are continuing to investigate this issue.
We are investigating this actively. This could also impact order placement.
The system is stabilizing now. Our engineering is continuing to monitor this actively.
We are continuing to monitor for any further issues.
This incident is resolved now.
Rewards sent to Outlook email addresses bounced for some recipients between Friday, August 14, and Sunday, August 16. All systems are now recovering, and we are actively monitoring the situation.
A fix has been implemented and we are monitoring the results.
This incident is resolved now.
We are aware of an issue preventing recipients from redeeming value through disbursement links. The disruption is the result of an outage affecting one of our suppliers. We understand the inconvenience this may cause and are actively engaged with the supplier to restore normal redemption functionality. Additional updates will be provided as we learn more.
This incident has been resolved.
We are currently investigating the issue.
The issue has been identified and we are monitoring.
We are monitoring.
This incident has been resolved.
We are currently investigating an issue with reports of recipients not being able to view their reward credentials.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue appears to have been a temporary glitch, redemptions are processing successfully now.
We are monitoring for any more failures.
This incident has been resolved
Customers were unable to login into Tango portal due to an internal service error
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some credit card registrations are failing in both Tango Portal and the RaaS API. We are investigating the issue and working towards a resolution.
This issue has been resolved.
We are continuing to investigate this issue.
This incident has been resolved.
We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.
The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.
ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.
This incident has been resolved.
Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards. Technical teams are investigating.
This issue has been investigated and resolved. Services are restored.
We are currently investigating issues with ACH registrations.
The issue has been identified.
The issue has been fixed.
