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Taxjar outage history

50 recorded Taxjar incidents since January 2019, with official updates, affected components, duration and resolution information.

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Our Intuit Quickbooks integration is reporting errors / disconnected

Started March 26, 2026 at 1:45 PM UTC 2h 0m

Pending

Affected components

TaxJar Reporting

March 26, 2026 at 3:16 PM UTCinvestigating
We are currently investigating this issue.
March 26, 2026 at 3:17 PM UTCidentified
The issue has been identified and a fix is being implemented.
March 26, 2026 at 3:44 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 26, 2026 at 3:45 PM UTCresolved
This incident is resolved.

Degraded TaxJar API

Started February 28, 2026 at 11:00 PM UTC 0m

Pending

March 1, 2026 at 4:11 AM UTCresolved
Starting at around 6pm EST today TaxJar customers making calls to /v2/customers or other endpoints with a customer_id included received 5xx errors. This was caused by a networking issue that was resolved around 10:50pm EST. We apologize for the degradation in service.

Incorrect Tax Calculations

Started November 20, 2024 at 7:00 PM UTC 0m

Pending

November 20, 2024 at 9:44 PM UTCresolved
TaxJar API Users experienced a period of calculations returning $0 rates. The issue has been corrected. The duration of the issue was from 2:11 PM Eastern Time to 4:36 PM Eastern Time.

We are investigating reports of users receiving an unusually high volume of emails from the TaxJar Reporting Application

Started November 20, 2024 at 2:33 PM UTC 2h 25m

Pending

Affected components

TaxJar Reporting

November 20, 2024 at 2:33 PM UTCinvestigating
We are currently investigating this issue.
November 20, 2024 at 4:20 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 20, 2024 at 4:59 PM UTCresolved
This incident has been resolved.

Elevated API Errors

Started April 25, 2023 at 4:35 PM UTC 0m

IssuesMinor incident

Affected components

Tax Calculations APIOther API ServicesTransaction Push APITax Rates API

April 25, 2023 at 4:35 PM UTCinvestigating
TaxJar API users experienced a period of elevated API errors today around 12:13 pm Eastern time. The problem was identified and resolved by 12:26 pm Eastern time.
April 25, 2023 at 4:35 PM UTCresolved
This incident has been resolved.

TaxJar Reporting Issues

Started August 31, 2022 at 7:26 PM UTC 1h 1m

IssuesMinor incident

Affected components

TaxJar Reporting

August 31, 2022 at 7:26 PM UTCinvestigating
We are actively investigating an issue regarding account updates.
August 31, 2022 at 8:27 PM UTCresolved
This incident has been resolved.

TaxJar Reporting - Performance Issue

Started August 17, 2022 at 3:30 PM UTC 18m

IssuesMinor incident

August 17, 2022 at 8:07 PM UTCresolved
This incident has been resolved

TaxJar Reporting - Performance Issue

Started August 16, 2022 at 1:12 AM UTC 35m

IssuesMinor incident

Affected components

Tax Calculations APITaxJar ReportingTransaction Push API

August 16, 2022 at 1:12 AM UTCinvestigating
We are currently investigating this issue.
August 16, 2022 at 1:47 AM UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issue

Started July 23, 2022 at 4:34 PM UTC 39m

IssuesMinor incident

Affected components

TaxJar Reporting

July 23, 2022 at 4:34 PM UTCinvestigating
We are currently investigating this issue.
July 23, 2022 at 4:36 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 23, 2022 at 5:13 PM UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Started July 15, 2022 at 8:03 PM UTC 9m

IssuesMinor incident

Affected components

TaxJar Reporting

July 15, 2022 at 8:03 PM UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
July 15, 2022 at 8:12 PM UTCresolved
This incident has been resolved.

TaxJar Reporting - Dashboard Performance Issues

Started July 7, 2022 at 4:48 PM UTC 3h 26m

IssuesMinor incident

Affected components

TaxJar Reporting

July 7, 2022 at 4:48 PM UTCmonitoring
We have identified an issue with TaxJar Reporting UI performance and are implementing a fix.
July 7, 2022 at 8:14 PM UTCresolved
This incident has been resolved.

TaxJar App

Started June 29, 2022 at 5:25 PM UTC 13m

OutageMajor incident

Affected components

Tax Calculations APITaxJar ReportingTransaction Push APITax Rates API

June 29, 2022 at 5:25 PM UTCidentified
This issue has been identified and a fix is being implemented.
June 29, 2022 at 5:30 PM UTCidentified
We are continuing to work on a fix for this issue.
June 29, 2022 at 5:34 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 29, 2022 at 5:37 PM UTCresolved
This incident has been resolved.

Elevated API Response Times

Started June 15, 2022 at 8:08 PM UTC 1h 33m

IssuesMinor incident

Affected components

Tax Calculations APITaxJar ReportingTransaction Push API

June 15, 2022 at 8:08 PM UTCinvestigating
We are currently investigating this issue.
June 15, 2022 at 9:40 PM UTCidentified
The issue has been identified and a fix is being implemented.
June 15, 2022 at 9:40 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 15, 2022 at 9:40 PM UTCmonitoring
We are continuing to monitor for any further issues.
June 15, 2022 at 9:42 PM UTCresolved
This incident has been resolved.

Elevated API Errors

Started February 8, 2022 at 12:00 PM UTC 0m

Pending

February 8, 2022 at 12:45 PM UTCresolved
TaxJar API users experienced a period of elevated API errors today around 7:01 am EST. The problem was identified and resolved by 7:24 am EST.

Third party hosting provider issues

Started December 22, 2021 at 1:29 PM UTC 1h 1m

OutageMajor incident

Affected components

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates APITaxJar Autofile

December 22, 2021 at 1:29 PM UTCmonitoring
We are currently monitoring 3rd party vendor issues. Hosting vendor is experiencing an outage.
December 22, 2021 at 1:41 PM UTCmonitoring
We are continuing to monitor for any further issues.
December 22, 2021 at 1:53 PM UTCmonitoring
A fix for Tax Calculations and TaxJar Reporting was applied at 8:33 EST. We will continue to monitor for additional issues.
December 22, 2021 at 2:30 PM UTCresolved
This incident has been resolved.

Increased service errors

Started December 22, 2021 at 12:30 PM UTC 0m

Pending

December 22, 2021 at 1:04 PM UTCresolved
We are investigating increased service errors.

Third party hosting provider issues

Started December 8, 2021 at 12:02 AM UTC 1h 31m

IssuesMinor incident

Affected components

Tax Calculations API

December 8, 2021 at 12:02 AM UTCmonitoring
Our 3rd party hosting provider has identified an issue that is causing elevated errors in API responses. We are continuing to monitor for additional issues.
December 8, 2021 at 12:19 AM UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider that is causing elevated errors in API responses.. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution.
December 8, 2021 at 12:49 AM UTCmonitoring
Our 3rd party hosting provider has applied a fix relating to increased errors in API responses. We are continuing to monitor.
December 8, 2021 at 1:33 AM UTCresolved
Since the 3rd party hosting provider has implemented the fix, we have seen significant drop in errors for API Responses. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Third party hosting provider issues.

Started December 7, 2021 at 4:56 PM UTC 5h 12m

OutageCritical incident

Affected components

Tax Calculations APIOther API ServicesTaxJar ReportingTransaction Push APITax Rates API

December 7, 2021 at 4:56 PM UTCmonitoring
We are currently monitoring potential 3rd party vendor issues.
December 7, 2021 at 5:59 PM UTCmonitoring
Hosting vendor is experiencing major outage.
December 7, 2021 at 9:07 PM UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We can confirm that while our API success rate has improved, users are still experiencing increased error rates.
December 7, 2021 at 9:33 PM UTCmonitoring
We are continuing to monitor the situation with our third party hosting provider. They have identified the root cause of the issue and are working towards resolution. At this time we still do not have an ETA for resolution. We are continuing to see improvements in application and API response.
December 7, 2021 at 10:08 PM UTCresolved
We now see significant improvements in application and API response. At this time our services look like they have returned to normal. We will continue to monitor for additional issues.

Elevated API Errors

Started October 11, 2021 at 6:30 PM UTC 0m

Pending

October 11, 2021 at 7:12 PM UTCresolved
TaxJar API users experienced a brief period of elevated API errors today around 2:35pm EST. The problem was immediately detected and resolved.

Elevated API Response times.

Started September 10, 2021 at 7:34 PM UTC 4h 27m

IssuesMinor incident

Affected components

Tax Calculations APITax Rates API

September 10, 2021 at 8:30 PM UTCinvestigating
We are continuing to investigate this issue.
September 10, 2021 at 9:38 PM UTCinvestigating
We are currently investigating this issue.
September 11, 2021 at 12:01 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
September 11, 2021 at 12:01 AM UTCresolved
This incident has been resolved.

Taxjar outage history and incident timeline | Uptimus