Teachable outage history

We're currently experiencing an issue that may cause some actions on the platform to be delayed. Most of these happen behind the scenes, so you might notice certain updates or notifications taking longer than usual to complete. Our team is actively working to resolve this, and everything will catch up once service is fully restored. Thank you for your patience.

A fix has been implemented and the issue has been resolved. We’re continuing to monitor the situation to ensure everything remains stable. We apologize for any inconvenience this may have caused.

This incident has been fully resolved. All systems are operating normally. Thank you for your patience, and we apologize for any inconvenience this may have caused

We’ve identified an issue affecting checkout for schools using Teachable Payments. Students are currently unable to complete purchases on this gateway. Our team is actively working on a fix, and we expect service to be restored within approximately 1 hour.

A fix has been applied and checkout for Teachable Payments is operating normally again. Students can now complete purchases on this gateway. We’re monitoring to confirm full stability and will post a final confirmation once monitoring is complete.

This incident has been fully resolved. Checkout and payment processing for Teachable Payments are back to normal and operating stably. We’ve confirmed recovery through monitoring and apologize for any inconvenience this may have caused.

We're investigating a reported incident affecting Teachable's general stability. Our team is actively working on a resolution and will provide an update as soon as possible.

Update: We've identified the root cause of the incident and our team is actively working on a fix. Checkout has been restored and is operating normally. We'll continue to monitor stability and will provide a further update shortly.

Update: The issue has been fixed and we are now monitoring to confirm full stability. Products and PDP (Product Detail Page) pages are back to normal activity, and checkout remains fully operational. We'll post a final confirmation once monitoring is complete.

Resolved: This incident has been fully resolved. The root cause was identified and a fix has been applied. All affected services — including checkout, Products, and PDP (Product Detail Page) pages — are back to normal and operating stably. We've confirmed recovery through monitoring and apologize for any inconvenience this may have caused.

We are currently investigating a delay in enrollment after students complete their purchase, which may be impacting some users.

A fix has been deployed for the recent enrollment delays. Note: for a new enrollment to show up in the Admin, it could take some time. We're working to improve this, and we're monitoring the system.

The fix for the recent enrollment delays has been confirmed. Enrollment times are back within normal range, and no further impact is expected.

We are currently experiencing a temporary disruption affecting Onboarding and Payouts due to an issue with our payment processing integration. Both services are currently unavailable. Our team is actively working to resolve this and restore full functionality as quickly as possible. Any pending payouts will be processed in the next payout wave once service is restored, within the next 24h. We are also assessing the impact on affected accounts and will follow up directly with more details as needed. We apologize for the inconvenience and appreciate your patience.

Service Update: Payouts Restored, Onboarding Still Unstable Payouts are now back up and running, pending payouts are being processed as expected. Onboarding is still experiencing instability, and we continue working to fully resolve the issue. We'll update this page as soon as it's back to normal. Thank you for your patience.

We are continuing to work on a fix for this issue.

Service Update: Onboarding Restored, Monitoring in Progress Onboarding is back up and running. All services affected by the payment processing integration issue, including Payouts, are now fully operational. Our team is actively monitoring to confirm stability. Thank you for your patience throughout this incident.

Service Update: Issue Resolved Onboarding is back up and running, and all services affected by the payment processing integration issue, including Payouts, are fully operational. The underlying issue was resolved last night. We have been monitoring closely since then and have seen no further occurrences, so this incident is now marked as resolved. Thank you for your patience throughout this incident.

We’re currently investigating reports of customers being unable to complete purchases through Teachable checkout. Some customers may see a “Failed to fetch” error when attempting to make a payment. Our team is actively investigating the issue and working to restore normal checkout functionality as quickly as possible. We’ll share another update as soon as we have more information.

Fix identified for checkout issues. We’ve identified the cause of the checkout issue and have a fix in progress. Our team is actively working to implement the solution and restore normal checkout functionality as quickly as possible. We’ll share another update once the fix is in place.

We’ve identified and implemented a fix for the issue affecting purchases through Teachable Checkout. Checkout functionality has been restored, and customers should now be able to complete their purchases normally.

This incident is now resolved. Customers are now able to complete their purchases normally, and we are seeing successful transactions Update — Follow-up on August 29 checkout incident Following the resolution of the checkout incident on August 29, we completed the reprocessing of purchase attempts that had remained queued during the incident and reviewed the resulting transactions. Some customers who retried their purchase during the incident may temporarily see multiple charges on their card. In most cases, these additional amounts are pending authorizations rather than additional completed purchases and will be released automatically by the customer's card issuer soon. Checkout continues to operate normally, and new purchases are not affected. If you or one of your customers has questions about a specific transaction, please contact our Support team and we'll review the case individually.

We're currently investigating an issue where areas of the creator admin show an error that doesn't resolve upon browser refresh.

A fix is currently in progress, and we’ll share updates as they become available.

The issue has been resolved, and we’re actively monitoring the system.

This incident has been resolved.

We've identified an issue causing file previews to display an incorrect placeholder document rather than the uploaded file. Our team is actively investigating and we'll post an update as soon as we have more information.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our team has identified an issue resulting in [ex: widespread] platform outages. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our team has identified an issue resulting in incorrect school plans information and feature access issues. We understand the critical urgency of resolving this issue and we apologize for the inconvenience. Thank you for your patience, and please check back here for an update shortly.

A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

Our team has resolved an issue resulting in incorrect school plan information and feature access issues that lasted 1 hour and 22 minutes. During that timeframe, school admins would have had issues accessing certain features. We apologize for the disruption and thank you for your patience.

Our team has identified an issue leading to slower load times of the admin dashboard, particularly for schools with large numbers of students. We are actively working to resolve this issue and will deploy a fix as quickly as possible. We apologize for the inconvenience. Thank you for your patience.

Our team has deployed a fix and all schools are now loading normally. The issue is resolved. Thank you again for your patience.

The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

A fix has been deployed. We’ll continue monitoring to ensure everything is working as expected. We apologize for any inconvenience and appreciate your patience.

Our team has resolved an issue resulting in [ex: widespread platform outages] that lasted 4 hours. During that timeframe, users would have experienced intermittent disruption when using the Teachable mobile app. We apologize for the disruption and thank you for your patience.

The issue has been identified and our team is in the process of deploying a fix and expect this to be resolved shortly. We apologize for the inconvenience and thank you for your patience.

We’ve identified the issue. Although this is no longer classified as an active incident, we recognize that some users may still be affected. We’re resolving it on the status page while continuing to track the issue and will share updates if anything changes. Thank you for your patience.

We’ve identified an issue impacting the April 1st payout for some schools on the Monthly Payment Gateway, as well as some Affiliate and Author users. We apologize for the disruption and are working to resolve the problem and resend the impacted payouts as soon as possible.

We’ve found and resolved the issue causing failed payouts on our Monthly Payment Gateway. We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully.

We finished processing the missed payouts, and the current status of all payouts should be reflected accurately in your Sales > Statements menu. Again, we apologize for the delay in processing these and appreciate your patience.

Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

This issue is now resolved.  We apologize for the disruption and thank you for your patience.

Our team has identified an issue leading to intermittent unavailability, as well as slow load times across the platform. We are actively working to resolve this issue and deploy a fix as quickly as possible. We apologize for the inconvenience and thank you for your patience.

A fix has been deployed, and we're currently monitoring the results to ensure everything is working as expected. Thank you for your patience.

This issue is now resolved. We apologize for the disruption and thank you for your patience.

We are aware of intermittent file upload issues affecting users in the Asia-Pacific region. Video uploads may appear stuck during the encoding phase. The issue has been identified with a third-party service provider and we are actively monitoring

This issue has ben resolved and videos can now be uploaded for users in all regions.

Approximately 50% of the impacted subscriptions have been processed successfully, and we're continuing to work on the remaining subscriptions. We'll post a further update as soon as all subscriptions have been processed.

We've resolved the remaining issues impacting these subscriptions and will process the subscriptions over the next 24 hours.

All remaining student subscriptions have been queued for processing, but it will take several hours for all students to be charged and to update all records in the platform. Our team will continue monitoring this process closely and will post further updates once we have validated that no subscriptions remain unprocessed. We apologize for the delay and appreciate your patience.

We have completed processing all outstanding subscription charges affected by the February 28th incident. We apologize for the delay and thank you for your patience while our team worked to resolve this.

The issue is currently being investigated.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are still investigating this issue.

We have determined that this issue may have resolved on its own or may not be widespread. We will continue to monitor and investigate for a root cause in the meantime.

We have determined that this issue is not widespread and is only affecting some users/students. We are actively investigating the root cause and will continue to monitor the situation for those who are experiencing display issues.

We have identified the root cause of the page display issues affecting some students.  Our engineering teams are now working on implementing a solution. While we work on the fix, some students may continue to experience display issues with course curriculum and related pages. We will provide updates as we make progress toward a resolution.

We've identified the issue that was causing curriculum pages to display incorrectly for some students. A fix has been deployed, and the display issues should now be resolved for all schools and students.

This incident has been resolved.