Teamviewer outage history

We are aware of an issue preventing some new Insights from being generated as expected. We have identified the root cause and are actively working on a hotfix to resolve the issue. We will deploy the fix as soon as possible and continue to provide updates on our progress.

We have developed a fix that is currently undergoing QA testing. We are targeting deployment on 26 October 2026 and will provide an update if this date changes.

We´re currently seeing issues with our WebAPI services being unreliable, we´re working on a fix

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports that Insights within intelligence have not been generated for 11 days. We have implemented a change. We are continuing to monitor the situation.

We are continuing to investigate this issue.

Following the update made on the platform we can confirm that Insights are now appearing,

On 11 October, we experienced an issue affecting WebAPI services from 07:00 to 11:50 CEST.

We are currently investigating an issue impacting customers hosted in our West Europe (WEU1) environment, where devices may not appear as expected within the platform. Our engineering teams have identified the source of the issue and are actively working towards remediation. We understand the impact this may have on your operations and are treating this as a high-priority incident. We will provide further updates as soon as more information becomes available

This issue is now resolved. To resolve the issue West Europe region has been upgraded to 26.10

We are currently investigating an issue that affects a subset of our US-based services. Users are currently experiencing issues accessing web.us.teamviewer.com.

We fixed the issue which caused the degraded performance and we are monitoring the results. We will update our status page with new information as soon as possible.

We fixed the issue and all our systems are back online and functional.

We have identified an issue that may cause delays in the delivery of some outbound emails. Our engineers are working on a resolution and we will provide updates as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We experienced intermittent login issues affecting customers access to the DEX Platform. Impacted users reported the following symptoms: Unable to successfully complete login to the DEX Platform. Receiving the error message: "Application cannot be served because the license has expired" after logging in. Our Site Reliability Engineering (SRE) and Cloud teams investigated the issue and implemented a resolution. Service has been fully restored, and affected users are now able to access the platform normally.

A subset of our users are currently experiencing latency or errors when accessing our services. Our engineers identified a preliminary root cause and are trying to mitigate the issue. We will publish the next status update at the latest in 60 minutes.

The issue has been resolved. Our engineers are still monitoring our systems to assure the situation is completely mitigated.

We are currently investigating an issue with Login issues and/or connection establishments. A TeamViewer Client restart could resolve the issue.

A potential cause has been identified and we're monitoring the situation

We are continuing to investigate this issue.

All our systems are back online and functional.

We are currently experiencing an intermittent issue affecting the Normalized, Unmatched, and Software inventory pages within Inventory Insights. When loading these pages, a "No Data" message may be displayed. Our engineering team is actively working on a fix. We will provide a further update at 16:00 UTC.

We have identified the issue and a fix is currently being implemented. Please note there may be temporary disruptions to service and to 1E client connectivity during the fix window.

A fix has been deployed and validation confirms that data is now visible across all screens. We are continuing to monitor the platform over the weekend to ensure the issue remains resolve

We are continuing to investigate an issue affecting Software Inventory views, including Normalised Software and Source Inventory. Our engineering teams have implemented several changes aimed at improving database performance and have observed improvements in a number of affected environments. While service recovery has been seen for some customers, we are continuing to monitor the platform and validate the effectiveness of the mitigations. Some users may still experience intermittent issues or slower-than-expected performance while backend processing completes. We will provide a further update as soon as additional information becomes available. Engineers are working on this with the highest priority to ensure that platform stability returns to normal.

We are currently implementing a fix to address an ongoing service issue. During this work, customers may experience intermittent disruption to client connectivity and associated platform services. Our engineering teams are actively monitoring the implementation and working to minimise impact. We will provide a further update once the changes have been completed and service stability has been confirmed. Thank you for your patience and understanding.

The fix has been successfully implemented and service has now been restored. Following monitoring and validation, client connectivity and associated platform services are operating normally. We will continue to monitor the environment closely to ensure ongoing stability, but no further customer impact is expected at this time. Thank you for your patience while we worked to resolve this issue

We are investigating an issue affecting the DEX Platform licensing service. Affected environments are unable to retrieve licensing information, which prevents instructions from being executed on the platform and/or preventing access. Impact Single Tenancy and On-Premises environments are affected Users see the error: "Licence Error The system in unable to retrieve it's license information" when trying to log in Infrastructure logs show: VerifyActivationSignature: failed(3) If users are already in the platform Instruction execution is unavailable will be presented with Error Cannot retrieve licensing information. Please see log for details. Client connectivity is not affected Current Status Our engineering and support teams are actively investigating the root cause. An out-of-hours escalation has been triggered and the cloud engineering team has been engaged. We are working towards a resolution and will provide updates every two hours. Next Update We will provide the next update by 20:00 UTC on 27 June 2026.

We have identified the issue and teams are working towards a fix.

We have identified the root cause. The License.dll file that is used to communicate with the Licensing services has an embedded certificate, this certificate expired preventing the Coordinator service from starting. Our teams are working on the Hotfix We have resolved the issue with Single tenant SaaS Environments and have a manual fix to resolve On Prem customers prior to the hotfix being released. https://support.1e.com/portal/6/CUSTSUP/article/2668298242/Users%20are%20unable%20to%20login%20the%20Platform%20UI%20and%20the%20coordinator%20server%20will%20not%20start. Further updates will be provided 28/6/26 @10am

Our teams are busy creating suitable hotfixes for the DEX Platform. More information will be available shortly covering the various versions via the banner on the Support Portal. The manual fix is still available as the previous update The next update will be before 14:00 UTC

Our teams have created a hotfix and provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 13:00 UTC on Monday 29th June

Our teams are continuing work on hotfixes for the various supported versions. We have provided workarounds which are detailed in the following article depending on which version is being used. https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running. We will continue to monitor the situation and provide an update by 14:00 UTC on Tuesday 30th June

This issue has now been resolved. Further details can be found here https://support.1e.com/portal/6/CUSTSUP/article/2668429367/Licensing.dll%20certificate%20expired:%20Users%20are%20unable%20to%20login%20to%20the%20Platform%20UI%20and%20the%20coordinator%20service%20will%20not%20stay%20running.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We're currently experiencing issues with the TeamViewer Community platform, which is temporarily unavailable.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A subset of our users are currently experiencing issues with downloading custom modules. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

This incident has been resolved.

A subset of our users are currently experiencing technical issues with managed devices visibility. Our engineers are working on the issue. We will update our status page with new information as soon as possible.

We fixed the issue which caused the degraded performance and can see that it has stabilized. We are continuing to monitor the situation. We will update our status page with new information as soon as possible.

This incident has been resolved.

A subset of our clients are currently experiencing a connectivity issue when accessing our DEX services. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

We have identified the cause of the issue and applied a fix. Client connections are now restored, and we are closely monitoring to ensure stability.

We are continuing to monitor for any further issues.

The issue with the Switches and DEX client connections for UK South 1 has been resolved.

We are currently investigating an issue that causes managed devices to be missing from the device list.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Due to an ongoing issue, there is an issue displaying the Managed device list currently.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A subset of our users are currently experiencing a pop-up with license validation. Our engineers have not yet confirmed the underlying root cause and they are working on the identification. We will update our status page with new information as soon as possible.

We fixed the issue with the license validation and we are monitoring the results. Affected users should restart the TeamViewer Service and try again. We will update our status page with new information as soon as possible.

We fixed the overall issue and all our systems are now functional. Latest after a TeamViewer service restart, the pop-up message should disappear.