Tekla outage history and incident timeline

Service Interruption on AXP

Started September 6, 2026 at 6:13 AM UTC 58m

OutageMajor incident

Affected components

Account ExperienceAXPSubscription serviceUser service

September 6, 2026 at 6:13 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 6, 2026 at 7:11 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 6, 2026 at 6:13 AM UTC 4m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 6, 2026 at 6:13 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 6, 2026 at 6:17 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 5, 2026 at 5:53 AM UTC 10m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 5, 2026 at 5:53 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 5, 2026 at 6:03 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 5, 2026 at 5:38 AM UTC 4m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 5, 2026 at 5:38 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 5, 2026 at 5:42 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 4, 2026 at 9:32 AM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 4, 2026 at 9:32 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 4, 2026 at 9:37 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 4, 2026 at 7:27 AM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 4, 2026 at 7:27 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 4, 2026 at 7:32 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 4, 2026 at 5:58 AM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 4, 2026 at 5:58 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 4, 2026 at 6:03 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 3, 2026 at 2:17 PM UTC 6m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 3, 2026 at 2:17 PM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 3, 2026 at 2:23 PM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 3, 2026 at 2:17 PM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 3, 2026 at 2:17 PM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 3, 2026 at 2:22 PM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 3, 2026 at 7:42 AM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 3, 2026 at 7:42 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 3, 2026 at 7:47 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started September 3, 2026 at 5:37 AM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

September 3, 2026 at 5:37 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
September 3, 2026 at 5:42 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started August 31, 2026 at 6:47 AM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

August 31, 2026 at 6:47 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 31, 2026 at 6:52 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started August 31, 2026 at 6:27 AM UTC 6m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

August 31, 2026 at 6:27 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 31, 2026 at 6:33 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started August 31, 2026 at 6:27 AM UTC 6m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

August 31, 2026 at 6:27 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 31, 2026 at 6:33 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started August 31, 2026 at 5:57 AM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

August 31, 2026 at 5:57 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 31, 2026 at 6:02 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started August 24, 2026 at 4:17 PM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

August 24, 2026 at 4:17 PM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 24, 2026 at 4:22 PM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started August 21, 2026 at 11:48 AM UTC 4m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

August 21, 2026 at 11:48 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 21, 2026 at 11:52 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started August 21, 2026 at 11:47 AM UTC 5m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

August 21, 2026 at 11:47 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 21, 2026 at 11:52 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on AXP

Started August 19, 2026 at 6:13 AM UTC 14m

OutageMajor incident

Affected components

Account ExperienceAXPSubscription serviceUser service

August 19, 2026 at 6:13 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 19, 2026 at 6:27 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.

Service Interruption on EMS v4

Started August 18, 2026 at 1:08 AM UTC 4m

OutageMajor incident

Affected components

License CheckoutFinite Revoke LicensesDeauthorize Devices By License And DeviceGet License By IdProductGet Authorized Devices By LicenseGet Bundle By IdAuthorization DevicesAccept TermsFeatureUpdate LicenseDeauthorize Devices By License , Feature And DeviceSearch Entitlements By Account IDDeauthorize All DevicesGet Contract Entitlement Activation StatusGet Product By SKUUpdate EntitlementEMS v4Get Authorized Devices By License And FeatureAuthorize Device By LicenseAuthorize Device By License And FeatureSearch Licenses By HolderIdSearch Licenses By SKUAssign LicenseUpdate FeatureGet TermsSearch Feature By ServiceNameActivate Contract EntitlementsCreate EntitlementUpdate License Auto RevokeCreate FeatureSearch Licenses By EntitlementIdEMS v4.1.1Finite Assign LicensesLicense CheckInAdjust productLicenseRevoke LicenseBundleGet Entitlement By IDAdjust BundlesUpdate BundlesUpdate ProductEntitlementCreate ProductGet Feature By IDUpdate Entitlement ProvisionCreate Bundle

August 18, 2026 at 1:08 AM UTCupdate
Dear Cloud User, We have detected an issue with the below service(s). This may impact the ability to successfully log into the product. We are working on a fix with high priority.
August 18, 2026 at 1:12 AM UTCresolved
Dear Cloud User, We have resolved the issues with the service(s) below. We apologize for any inconvenience this may have caused.