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    Telesign outage history

    54 recorded Telesign incidents since January 2025, with official updates, affected components, duration and resolution information.

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    Operator Alert - Switzerland (CH) - Sunrise (Diax) (228/02;08;12;53;60)

    Started June 14, 2026 at 12:12 PM UTC · 2h 8m

    OutageMajor incident
    Affected components
    EMEA - All countries
    1. June 14, 2026 at 12:12 PM UTCinvestigating

      Start Time: 05:08 AM PDT - 06/14/26 End Time: Ongoing We received notification that Sunrise (Diax) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01187725

    2. June 14, 2026 at 2:20 PM UTCresolved

      Start Time: 05:08 AM PDT - 06/14/26 End Time: 06:45 AM PDT - 06/14/26 We received notification that the network issues previously reported by Sunrise (Diax) from Switzerland (CH) have been resolved. Sunrise (Diax) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01187725

    Operator Alert - Cameroon (CM) - Orange Cameroun S.A. (624/02) - 6/13/26

    Started June 14, 2026 at 11:41 AM UTC · 1h 50m

    OutageMajor incident
    Affected components
    EMEA - All countries
    1. June 14, 2026 at 11:41 AM UTCinvestigating

      Start Time: 4:31 AM PDT - 6/13/26 End Time: Ongoing We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01187714

    2. June 14, 2026 at 1:32 PM UTCresolved

      Start Time: 4:31 AM PDT - 6/13/26 End Time: 5:23 AM PDT - 6/13/26 We received notification that the network issues previously reported by Orange Cameroun S.A. from Cameroon (CM) have been resolved. Orange Cameroun S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01187714

    Operator Alert - Philippines (PH) - Smart Communications (515/03;05;18) - 6/12/26

    Started June 14, 2026 at 8:36 AM UTC · 6h 30m

    OutageMajor incident
    Affected components
    Philipines
    1. June 14, 2026 at 8:36 AM UTCinvestigating

      Start Time: 1:21 PST - 6/13/26 End Time: Ongoing We received notification that operator Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01187669

    2. June 14, 2026 at 3:06 PM UTCresolved

      Start Time: 1:21 AM PST - 6/13/26 End Time: 7:25 AM PST - 6/13/26 We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01187669

    Operator Alert - Chile (CL) - Claro Chile (730/03)

    Started June 12, 2026 at 5:10 AM UTC · 3h 27m

    OutageMajor incident
    Affected components
    Chile
    1. June 12, 2026 at 5:10 AM UTCinvestigating

      Start Time: 10:07 PM PST - 06/12/26 End Time: Ongoing We received notification that Claro Chile (730/03) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01186869

    2. June 12, 2026 at 8:37 AM UTCresolved

      Start Time: 10:07 PM PST - 06/12/26 End Time: 23:30 PM PST - 06/12/26 We received notification that the network issues previously reported by Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01186869]

    Operator Alert - Nigeria (NG) - Globacom (621/50) - 06/11/26

    Started June 11, 2026 at 11:58 PM UTC · 7h 44m

    IssuesMinor incident
    Affected components
    EMEA - All countries
    1. June 11, 2026 at 11:58 PM UTCinvestigating

      Start Time: 04:48PM PDT - 06/11/26 End Time: Ongoing We received notification that Globacom (621/50) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01186773

    2. June 12, 2026 at 7:42 AM UTCresolved

      Start Time: 04:48 PM PDT - 06/11/26 End Time: 12:01 AM PDT - 06/12/26 We received notification that the network issues previously reported by Globacom (621/50) from Nigeria (NG) have been resolved. Globacom (621/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01186773

    Operator Alert - Pakistan (PK) - Jazz (410/01;07) - 06/10/2026

    Started June 10, 2026 at 7:01 PM UTC · 1h 27m

    IssuesMinor incident
    Affected components
    PakistanAPAC - All countries
    1. June 10, 2026 at 7:01 PM UTCinvestigating

      Start Time: 11:53AM PDT - 06/10/2026 End Time: Ongoing We received notification that Jazz (410/01;07) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01185975

    2. June 10, 2026 at 8:28 PM UTCresolved

      Start Time: 11:53 AM PDT - 06/10/2026 End Time: 12:35 PM PDT - 06/10/2026 We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01185975

    Operator Alert - Uganda (UG) - MTN Uganda (641/10)

    Started June 9, 2026 at 8:33 AM UTC · 2h 17m

    IssuesMinor incident
    Affected components
    EMEA - All countries
    1. June 9, 2026 at 8:33 AM UTCinvestigating

      Start Time: 1:28 AM PST - 06/09/26 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184489

    2. June 9, 2026 at 10:50 AM UTCresolved

      Start Time: 1:28 AM PST - 06/09/26 End Time: 03:50 AM PST - 06/09/26 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184489

    Possible Delays

    Started June 9, 2026 at 8:09 AM UTC · 1h 6m

    IssuesMinor incident
    Affected components
    RCS
    1. June 9, 2026 at 8:09 AM UTCidentified

      Date: 09/06/2026 Start time: 7:42 UTC End time: Ongoing Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].

    2. June 9, 2026 at 9:15 AM UTCresolved

      Date: 09/06/2026 Start time: 7:42 UTC End time: 8:57 UTC Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. The incident affected the RCS product. We are currently working on the root cause analysis and will provide it once available.

    Possible Delays

    Started June 9, 2026 at 7:08 AM UTC · 0m

    Pending
    Affected components
    RCS
    1. June 9, 2026 at 7:08 AM UTCresolved

      Date: 09/06/2026 Start Time: 05:02 AM UTC End Time: 06:05 AM UTC Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. The incident affected the RCS product. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.

    Operator Alert - Kuwait (KW) - STC (Viva) (419/04)

    Started June 9, 2026 at 1:39 AM UTC · 8h 17m

    IssuesMinor incident
    Affected components
    EMEA - All countries
    1. June 9, 2026 at 1:39 AM UTCinvestigating

      Start Time: 06:35 PM PDT - 06/08/26 End Time: Ongoing We received notification that STC (Viva) (419/04) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184320

    2. June 9, 2026 at 9:56 AM UTCresolved

      Start Time: 06:35 PM PDT - 06/08/26 End Time: 2:35 AM PDT - 06/08/26 We received notification that the network issues previously reported by STC (Viva) (419/04) from Kuwait (KW) have been resolved. STC (Viva) (419/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184320

    Operator Alert - Uganda (UG) - MTN Uganda (641/10) - 06/08/2026

    Started June 8, 2026 at 2:08 PM UTC · 1h 53m

    IssuesMinor incident
    Affected components
    EMEA - All countries
    1. June 8, 2026 at 2:08 PM UTCinvestigating

      Start Time: 07:03AM PDT - 06/08/2026 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01184090

    2. June 8, 2026 at 4:01 PM UTCresolved

      Start Time: 07:03AM PDT - 06/08/2026 End Time: 08:53AM PDT - 06/08/2026 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01184090

    Possible Delays

    Started June 8, 2026 at 1:03 PM UTC · 11m

    Pending
    Affected components
    RCS
    1. June 8, 2026 at 1:03 PM UTCidentified

      Date: 08/06/2026 Start Time: 05:07 AM PDT End Time: Ongoing Dear Customers and Partners, We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings. If you have any questions, please contact us at [email protected].

    2. June 8, 2026 at 1:14 PM UTCresolved

      Date: 08/06/2026 Start Time: 05:07 AM PDT End Time: 05:50 AM PDT Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. The incident affected the RCS product. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.

    Operator Alert - Jordan (JO) - Zain (416/01) 6/7/2026

    Started June 7, 2026 at 8:20 PM UTC · 2h 51m

    IssuesMinor incident
    Affected components
    EMEA - All countries
    1. June 7, 2026 at 8:20 PM UTCinvestigating

      Start Time: 01:06 PM PDT - 06/07/26 End Time: Ongoing We received notification that Zain (416/01) from Jordan (JO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01183672

    2. June 7, 2026 at 11:11 PM UTCresolved

      Start Time: 01:06 PM PDT - 06/07/26 End Time: 02:46 PM PDT - 06/07/26 We received notification that the network issues previously reported by Zain (416/01) from Jordan (JO) have been resolved. Zain (416/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01183672

    Operator Alert - Lebanon (LB) - Mobile Interim Company 1 Alfa (415/01)

    Started June 7, 2026 at 2:22 PM UTC · 19h 8m

    IssuesMinor incident
    Affected components
    EMEA - All countries
    1. June 7, 2026 at 2:22 PM UTCinvestigating

      Start Time: 07:18 AM PDT - 06/07/26 End Time: Ongoing We received notification that Mobile Interim Company 1 Alfa from Lebanon (LB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01183616

    2. June 8, 2026 at 9:31 AM UTCresolved

      Start Time: 07:18 AM PDT - 06/07/26 End Time: 02:30 AM PDT - 06/08/26 We received notification that the network issues previously reported by Mobile Interim Company 1 Alfa from Lebanon (LB) have been resolved. Mobile Interim Company 1 Alfa end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF01183616

    Operator Alert - Uganda (UG) - MTN Uganda (641/10)

    Started June 7, 2026 at 9:56 AM UTC · 56m

    Pending
    Affected components
    EMEA - All countries
    1. June 7, 2026 at 9:56 AM UTCinvestigating

      Start Time: 05:44 AM PDT - 06/07/26 End Time: Ongoing We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01183573

    2. June 7, 2026 at 10:51 AM UTCresolved

      Start Time: 05:44 AM PDT - 06/07/26 End Time: 06:25 AM PDT - 06/07/26 We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01183573

    Phone ID SimSwap, Contact Match and Number deactivation Service Alert - United Kingdom

    Started June 5, 2026 at 10:36 AM UTC · 2d 22h

    IssuesMinor incident
    Affected components
    EMEA - All countriesContact matchUnited Kingdom
    1. June 5, 2026 at 10:36 AM UTCidentified

      Start Time: 9:34 UTC End Time: Ongoing We received notification from our partner that SimSwap, Contact Match and Number deactivation Service Alert is currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

    2. June 8, 2026 at 8:57 AM UTCresolved

      Date: 06/05/2026 Start Time: 9:34 UTC End Time: 18:30 UTC We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

    Operator Alert - Ukraine (UA) - Intertelecom (255/04) [06/05/26]

    Started June 5, 2026 at 7:20 AM UTC · 1h 38m

    OutageMajor incident
    Affected components
    Ukraine
    1. June 5, 2026 at 7:20 AM UTCinvestigating

      Start Time: 12:16 AM PDT - 06/05/26 End Time: Ongoing We received notification that Intertelecom (255/04) from Ukraine (UA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF[01182759]

    2. June 5, 2026 at 8:58 AM UTCresolved

      Start Time: 12:16 AM PDT - 06/05/26 End Time: 01:43 AM PDT - 06/05/26 We received notification that the network issues previously reported by Intertelecom (255/04) from Ukraine (UA) have been resolved. Intertelecom (255/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF[01182759]

    Operator Alert - Luxembourg (LU) - POST Luxembourg (270/01;10) 06/04/26

    Started June 4, 2026 at 12:47 PM UTC · 1h 26m

    IssuesMinor incident
    Affected components
    EMEA - All countries
    1. June 4, 2026 at 12:47 PM UTCinvestigating

      Start Time: 05:37AM PDT - 06/04/26 End Time: Ongoing We received notification that POST Luxembourg (270/01;10) from Luxembourg (LU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01182332

    2. June 4, 2026 at 2:12 PM UTCresolved

      Start Time: 05:37AM PDT - 06/04/26 End Time: 06:45AM PDT - 06/04/26 We received notification that the network issues previously reported by POST Luxembourg (270/01;10) from Luxembourg (LU) have been resolved. POST Luxembourg (270/01;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01182332

    Contact and Subscriber status Service Alert - Brazil

    Started June 3, 2026 at 1:39 PM UTC · 7h 42m

    OutageMajor incident
    Affected components
    NA & LATAM - All countriesSubscriber status
    1. June 3, 2026 at 1:39 PM UTCidentified

      Date: 06/03/2026 Start Time: 12:38 UTC End Time: Ongoing We received notification from our partner that Contact and Subscriber status is currently having issues in Brazil, which may cause some delays. We will inform you once there is a resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at [email protected].

    2. June 3, 2026 at 9:21 PM UTCresolved

      Date: 06/03/2026 Start Time: 12:38 UTC End Time: 21:10 UTC We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

    Operator Alert - Togo (TG) - Togo Cellulaire (615/01) - 06/02/26

    Started June 2, 2026 at 10:02 AM UTC · 2h 10m

    IssuesMinor incident
    Affected components
    EMEA - All countries
    1. June 2, 2026 at 10:02 AM UTCinvestigating

      Start Time: 02:54am PDT - 06/02/26 End Time: Ongoing We received notification that Togo Cellulaire (615/01) from Togo (TG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution. SF 01181003

    2. June 2, 2026 at 12:12 PM UTCresolved

      Start Time: 02:54am PDT - 06/02/26 End Time: 04:39am PDT - 06/02/26 We received notification that the network issues previously reported by Togo Cellulaire (615/01) from Togo (TG) have been resolved. Togo Cellulaire (615/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01181003