Telnyx outage history

SMS and MMS messages towards T-Mobile destinations are experiencing delays.

SMS and MMS delays resolved downstream with T-Mobile.

No impact on connectivity services. Usage reporting incorrect. We have identified and addressed an issue affecting WDR processing. This would have resulted in us reporting lower than actual data consumption over the past 3 days. We are currently processing the backlog which will result in the corrected usage being reported on the portal, retrospectively.

The record processing laag has been reduced to normal levels.

Partial Outage on IMSI2 and IMSI5

Issue has been identified, a fix was set in place and service was confirmed to be restored.

Our engineers are investigating an issue of calls originating via Telnyx SG numbers being rejected with DNO D46.

A fix has been put in place to resolve the issue as of 12:14pm UTC, and test calls are now routing without DNO rejection. We are continuing to monitor.

This issue was resolved.

Customers are unable to register SIM cards or purchase eSIMs when ordering in quantities greater than 1. Single-quantity operations are unaffected. This affects all regions globally. We have identified an issue with our bulk provisioning API that is causing failures when registering SIM cards or purchasing eSIMs with a quantity greater than 1. This is a global issue affecting all regions. Customers can register SIM cards or purchase eSIMs individually (one at a time) while we work on a fix. Single-quantity operations are functioning normally. Next update: We expect a resolution by tomorrow, early morning UTC. We will provide an update as soon as the fix is deployed or by 09:00 UTC at the latest.

A fix has been implemented and we're monitoring.

Issue has been resolved.

Kindly note that we're experiencing data connectivity issues on multiple roaming partners and we're actively investigating the issue.

Issue resolved except for Public IPs on CH1 affected

Connectivity is now stable for the past Hour

Service Restored.

We are currently observing intermittent connectivity issues for wireless customers in Europe.

Kindly note that we're experiencing data connectivity issues on multiple roaming partners and we're actively investigating the issue.

A fix has been applied.

Due to changes in the mobile packet core, data connectivity logs in the Telnyx portal may be outdated. We are working to bring back accurate reporting as soon as possible.

Devices roaming on IMSI1 and IMSI2 may experience data connectivity issues. We are aware of the issue and are actively working to restore service as quickly as possible.

Issue has been identified. Working on a fix

Connectivity has been restored.

Service Restored

Customers roaming on **IMSI1** in the Americas may experience data connectivity issues. As a temporary workaround, please manually set your device's IMSI selection to **Manual** and select **IMSI5** when roaming in the **United States**. For all other countries in the Americas, please select **IMSI2**. If you need assistance changing your IMSI selection, please contact Support.

Issue has been identified. Working on a fix

Service restored

Services Restored

Subscribers Roaming on IMSI1 in Sydney will be experiencing data connectivity issues. Issue has been identified and we're working on resolving it in a timely manner.

This issue was resolved on Jun 24th, 2026 at 09:15 AM CST

Investigating

Service has been operating normally. This incident remained open due to an automation/workflow oversight and is now being formally closed.

Between 11:13 UTC and 16:40 UTC today (Thu, 18 Jun 2026), some final MMS webhooks incorrectly reported `queued`instead of the correct terminal delivery status. Messages were actually delivering successfully; MDRs were correct. This was introduced by a change related and resolved by rolling back at 16:40 UTC.

This issue was resolved by rolling back at 16:40 UTC on June 18th.

Investigating

The site has recovered and all services are operational.

Investigating

The site has recovered and all services are operational.

Investigating

The site has recovered and all services are operational.

We have identified a subset of IMSI2 users are currently failing to achieve a stable data session. No other connectivity is affected.

New Data Sessions on IMSI2 impacted

Services were restored on June 11th, 2026 at 18:25 UTC

Customers may be unable to search Italy local and toll-free numbers

The issue has been identified, and we are currently working to mitigate it.

The issue has been resolved.

We have identified an issue on the the data plane that is impacting traffic on IMSI1 in North,Central and South America as well as the Carribean. We are actively workign to mitigate this.

IMSI1 data connectivity was impacted. This is now resolved.

The issue has been fully resolved

We are unable to fulfill eSIM purchase requests. We are actively debugging the issue.

New eSIM purchases currently failing due to depleted stock. New batches of eSIMs are being provisioned to address this

eSIM stock has been replenished. eSIM purchases are now working.

This issue has been resolved.