81 recorded Telnyx incidents since May 2026, with official updates, affected components, duration and resolution information.
We are currently experiencing delays registering 10DLC numbers to 10DLC campaigns. We have identified the problem downstream and are working towards resolution.
This issue has been resolved. AT&T provisioning is now flowing normally.
Some customers may experience intermittent connectivity issues in US.
This issue was mitigated 10/22 at 3:16 PM EDT
Some wireless customers are experiencing dropped connections. We are investigating the connectivity disruption.
Wireless connectivity has recovered. We are monitoring the service to confirm it remains stable.
Wireless connectivity recovered on October 21st at 19:16UTC. This issue is now mitigated.
On October 21, between approximately 18:17 and 19:20 UTC, a network infrastructure issue caused intermittent failures across Telnyx services. Products affected during the disruption: - **Mission Control portal and API** - intermittent timeouts and "503 Service Unavailable" errors, in a series of short outages totaling roughly 20 minutes within the window. Account management and configuration actions may have failed intermittently. - **Voice API and TeXML** - some outbound call setups failed or timed out, and webhook delivery to application endpoints was delayed or dropped for calls placed during this period. Calls already in progress were not terminated, but new call setup was unreliable. - **WebRTC** - some customers experienced failures when initiating new calls or connecting to gateways. - **Call Control** - dialing requests intermittently returned HTTP 500 errors, and webhook events for some calls during the window were not delivered. - **Call recordings** - recordings may be missing for calls that were active during the window. - **Programmable Wireless** - data sessions on some SIMs dropped during the disruption and reconnected automatically as service recovered A deeper investigation into the underlying cause is ongoing, and we are adding additional monitoring to detect this class of failure earlier. Thank you.
[video.telnyx.com](http://video.telnyx.com "video.telnyx.com") is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.
We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.
This is resolved
We’re investigating issues in updating the message status for SMS in our EU datacenter.
We identified a downtime in one of our datastores in europe region
This is resolved
Customers interacting with our AI Assistant widget through chat or email may have observed error responses between 14:30 and 15:00 UTC - 14th October 2026. Engineers were alerted to the issue, identified the root caused and resolved the issue. Please repeat your queries again in your preferred channel to continue your session with our AI Support Assistant.
We’re investigating issues with processing delays on the v2 API with the following - • Webhook Updates • Phone Number / Connection Settings Updates • Payment Processing
User number, connection, and outbound profile updates are extremely delayed, and customer payments are also heavily delayed.
We’ve identified the issue and have released a fix. Queues are depleting and regular functionality is being restored. We’re monitoring the results.
This is resolved
Customers may experience intermittent delays and errors when sending outbound messages. We are investigating the issue.
We are monitoring outbound messaging for further delays or errors.
This incident is now resolved.
We are currently investigating this issue.
Email sending through the Telnyx Email API was unavailable during the following periods: • 9th October, approximately 21:10–22:05 UTC. • 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC. New send requests during these periods failed with **_gw_reject// injection_failed_**. Messages already queued before each interruption continued to be sent. Customers can retry messages that failed during the affected periods. Service has been restored following a mitigation. We are monitoring stability and working on a permanent fix.
We have confirmed reports that Email API deliverability has now improved. Email sending through the Telnyx Email API was unavailable during the following periods: - 9th October, approximately 21:10–22:05 UTC. - 10th October at approximately 22:15 UTC until 12th October at 09:25 UTC. A service restart by our engineers stabilised deliverability after 12th October at 09:25 UTC and resolved the issue.
Our monitoring has detected eSIM Provision Error for newly purchased eSIMs.
We have identified root cause of this issue, and we are working on solving this
The issue has been resolved
We are investigating delays in the delivery of SMS messages sent over 10DLC long code numbers to AT&T subscribers, beginning October 6 at around 15:00 UTC. Messages are being accepted but may be delivered later than expected to AT&T handsets. Messages to other carriers are not affected. Our team is working with our downstream partner and AT&T to identify the cause and restore normal processing. We will provide further updates as more information becomes available.
Message processing has returned to normal, and all queued messages have been delivered. SMS messages sent over 10DLC long code numbers to AT&T subscribers are now being delivered without delay. We are continuing to monitor traffic closely while our downstream partner and AT&T complete their investigation into the root cause. We will post a final update once the incident is resolved.
Message processing has returned to normal, and all queued messages have been delivered. SMS messages sent over 10DLC long code numbers to AT&T subscribers continue being delivered without delay after monitoring period.
All cloud storage read and write operations in us-west-1 might be temporarily unavailable. We're actively working on resolving the issue.
Cloud Storage read and write operations should be fully available in us-west-1 region now.
All cloud storage operations in us-west-1 are fully available.
We are investigating issues with Kimi K2.6 using our Chat Completions endpoint. Voice Assistants using K2.6 are unaffected.
We have identified the cause and are working on a fix.
This is resolved
Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.
Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.
Engineers have restored service and continue to monitor.
Engineers have resolved the issue and no further errors are observed at this time.
We are investigating delayed MMS delivery to AT&T destinations. Messages are being delivered, but with delays. SMS to AT&T and MMS to other carriers are unaffected. We are working with our downstream partner to identify the cause of the delay.
MMS delivery to AT&T destinations from 10DLC long codes returned to normal latency as of 18:30 UTC. Messages delayed during the incident were ultimately delivered; no resend is required.
We are aware of an issue affecting data connectivity on IMSI1 for SIMs while roaming. Affected devices may repeatedly lose their data session or fail to reconnect on certain networks. We are still investigating and working on a fix. This is a network-side issue, no action is required on affected devices (rebooting or re-provisioning will not change the behaviour while we work the fix). We will post updates as we make progress and confirm once the issue is fully resolved. Thank you for your patience.
This incident has been resolved. The issue affecting roaming data connectivity for some SIMs has been corrected, and service has returned to normal. Affected devices have re-established their data sessions and are operating as expected. No action is required on your end. Thank you for your patience while we resolved this.
Users are experiencing elevated API timeouts and 500 errors when interacting with our messaging products.
We implemented a fix and are monitoring the results. Pease monitor this status page for further updates -
Our engineering team is investigating this with priority. This may also impact 2FA login to the portal. Updates will be provided on this status page.
We have implemented a fix and are monitoring the results.
The issue is confirmed to be resolved.
We are investigating an elevated rate of MMS send failures (error 40008) affecting 10DLC senders assigned to 501(c)(3) tax-exempt campaigns. Not all traffic in this segment is affected; we are working to identify the exact scope. SMS 501(c)(3) traffic is not impacted as well as SMS and MMS traffic on normal 10DLC routes.
Our downstream partner has implemented a fix for an issue causing MMS messages from 10DLC senders on 501(c)(3) tax-exempt campaigns to be falsely rejected with error 40008. Error rates have returned to normal levels since the fix was applied. We are currently monitoring live traffic.
Our downstream partner's fix for MMS messages from 10DLC senders on 501(c)(3) tax-exempt campaigns being falsely rejected with error 40008 has been confirmed. Error rates have remained at normal levels throughout the monitoring period.
