Teradici outage history

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

HP Anyware software downloads are currently unavailable due to a service outage related to an ongoing migration. The team is actively working to restore access.

The issue has been identified and a fix is being implemented.

Remediation continues for the issue. Multiple fixes are being tested. Workaround: For critical cases, please contact Global Support Services (GSS) for help obtaining downloads until the issue is resolved

Development updates are complete and integration work is underway on the website front end/back end, with testing in progress. We’ll restore downloads once validation is complete. Impact is limited to the latest release (26.01); version 25.10 and earlier downloads are available the support team workaround remains available for critical cases. Thank you for your patience.

Download availability remains impacted for the latest release; earlier releases remain available. We’re continuing validation and remediation to restore full download access. For critical needs, please contact Global Support Services (GSS) for assistance while this remains unresolved.

We are continuing to monitor for any further issues.

Most HP Anyware downloads are available again. If you’re unable to download a specific component, please open a support ticket and our team will assist while we continue restoring full download availability.

This incident has been resolved.

An issue is impacting access to the HP Anyware support site. Customers may experience problems accessing Knowledge Base content and submitting support cases. As a workaround, please contact Global Support Services (GSS) for assistance with ticket creation. An update will follow within 3 hours.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of an issue impacting the HP Anyware support site. Customers may experience problems accessing Knowledge Base articles and the Case Support Wizard. Our teams are actively investigating and working to resolve the issue. Workaround: If you are unable to submit a case through the site, please contact the Global Support Services (GSS) team directly. They can help create support tickets temporarily until service is fully restored. We will provide a status update within the next 2 hours.

A fix has been implemented and we are monitoring the results.

Update – Service Restored The HP Anyware support site is operational again. We’ll continue to monitor the environment closely. Thanks for your patience.

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating and will report back within 60 minutes.

A fix has been implemented and we are monitoring the results.

This incident is resolved. RCA will be available upon request within 2 weeks.

We are currently investigating an ongoing incident with our web portal. This is not affecting end user connections, only admin portal activities. While there is no current estimated time for resolution, we are working to resolve this and will update as soon as possible.

This incident has been resolved.

Important: The HP Anyware website (https://anyware.hp.com) is experiencing an issue that prevents users from logging in. New software and firmware downloads which require authentication are currently unavailable. Downloads of Anyware Software Clients do not require authentication and are not affected. Documentation and knowledge base are not affected, and our support website (help.anyware.hp.com) is operating normally. If you need urgent access to a download, please create a ticket with our global support team, and they will assist you. We apologize for the inconvenience and will resolve this issue as soon as possible.

We are continuing to investigate this issue.

This incident has been resolved.

There may be a service disruption while we perform unplanned maintenance on the system. We will endeavor to ensure any disruption is minimal. During this time, customers may experience issues establishing new PCoIP sessions to Remote Workstations. Existing PCoIP sessions will not be impacted. This maintenance may also temporarily affect the collection of agent metrics and the ability to send commands or restart agents via Anyware Monitor. All other services will continue to operate as normal.

We are continuing to investigate this issue.

We have obtained a fix and will be applying it shortly. All performance degradation remains as previously described.

New session establishment has been restored. We are monitoring the situation. Will update within the hour.

This incident has been resolved.

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to recall activity logs and statistics regarding their deployments. We are actively investigating and will report back within 60 minutes.

The event-based activity log infrastructure has been recovered. We are now restoring statistics and activity log availability to customers.

The Incident has been resolved and all operation normal

https://azure.status.microsoft/en-us/status Azure is experiencing an issue with Front Door that is affecting the AME service. We are aware of the issue and monitoring it. There is currently no ETA. This is affecting the functionality of the service, current and new connections through Cloud Session Gateway may be impacted.

Azure has indicated that they have rolled back to the last know good configuration and that there are signs of recovery. No ETA on full resolution yet. We continue to monitor the situation.

Azure expects full mitigation by 23:20 UTC on 29 October 2025. We will continue to monitor and update as the situation updates.

We are continuing to monitor for any further issues.

This incident has been resolved.

Microsoft Azure is temporarily experiencing an outage that is impacting the ability for CAS Manager users to sign-in with their Microsoft Azure account. This outage impacts the ability to create new deployments, or administer them. Existing Cloud Access Connectors and the ability to establish new PCoIP connections is not impacted at this time. We are monitoring the situation and will report back within 60 minutes.

Azure has reported that recovery efforts are in progress. However, we are still observing authentication issues. Our team continues to monitor the situation closely.

Azure has reported that the issue is expected to be resolved by 23:20 UTC on October 29, 2025. Please note: Session establishment via existing Cloud Access Connectors - CACs and AWCs remains unaffected. This issue only impacts session establishment over Cloud Session Gateways.

We are continuing to monitor for any further issues.

Anyware as a Service functionality has been returned to normal. We will continue to monitor to ensure there are no side effects.

We are temporarily experiencing an outage in our Cloud Providers Switzerland North region that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections through the Gateway to their Remote Workstations. We are actively investigating.

Our cloud provider has confirmed that services are now available and Anyware Gateways are now fully functional. We will continue to monitor the service for any issues.

We have noticed a minor issue to our functionality, and have implemented a fix. We are monitoring the situation. Session establishment is not impacted.

The service is fully operational and we will continue to monitor the situation with our cloud provider.

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

The issue has been identified and is related to our cloud provider performing an upgrade to infrastructure. We are working with them to get this issue resolved.

A fix has been applied to problematic infrastructure upgrade and service has been restored. We will continue to monitor the infrastructure.

No further issues have been observed and system is stable.

We are currently investigating this issue.

We are continuing to investigate this issue. This incident is not impacting existing sessions. New sessions are not able to be established.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to establish PCoIP connections to their Remote Workstations. In addition, administrators are unable to create new deployments nor administer them. We are actively investigating and will report back within 60 minutes.

We are continuing to investigate this issue but impact has lessened since it first started.

We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure.

We have confirmed that the degraded performance is due to a networking issue in our cloud provider's (Azure) East US data center. We have opened a support case and will continue to track this to closure and are monitoring the system.

Service performance has returned to normal, so this incident is being marked as resolved. We will continue to monitor while tracking our support case with our cloud provider for their networking incident.

FYI. We are seeing a few customers reporting licensing issues. The solution to the problem is published in a KB located here : https://anyware.hp.com/knowledge/solution-to-licensing-problems-with-cloud-license-service-cls Root Cause: This is happening to customers that have not kept their list of Trusted Root Certification Authorities up to date. Best Practice: As part of security best practices, the industry has moved away from long lived root/intermediate certificates. As part of these recommendations, it is imperative that the “Trusted Root Certification Authorities” is kept up to date. A good article on why this is the case, can be found here from DigiCert: https://knowledge.digicert.com/alerts/digicert-expiring-public-root-and-intermediate-ca-certificates Solution: For customers that have not kept their Trusted Root Certification Authorities up to date, instructions on how to fix can be found here: https://anyware.hp.com/knowledge/troubleshooting-device-registration-to-the-anyware-cloud-license-server-cls Need additional help: Anyware Support agents are on standby and are available to help customers. Raise a case via: https://anyware.hp.com/support/technical-support When raising a case, assign the subject as “Need help updating the list of Trusted Root Certification Authorities”. Add in your call back number. The support will provide additional guidance and arrange a call back session.

We are temporarily experiencing an outage that is impacting Anyware Manager customers. This outage impacts users' ability to enroll new machines into the service. We are actively investigating and will report back within 60 minutes.

We have observed enrollments being processed by our system at a slow rate. Please reach out to support if you are experiencing any issues with regards to machine enrollment.

This incident has been resolved.

We are working with Azure support to resolve a DNS issue

Issue is only affecting UI logins.

The issue has been resolved

At 6:04am PST a failure of power management of resources in AWS was identified. An update was applied to correct the issue at 8:30am PST and the issue was verified as resolved by 8:44am PST. This only impacted the power management of AWS resources and no other functionality. 2025-02-04 UPDATE: The start time of the incident is updated from 7:15am to 6:04am.