Textexpander outage history

We are still seeing some issues with emails sent from TextExpander.

This incident has been resolved.

We are currently having issues sending emails from TextExpander. We are investigating the issue.

This incident has been resolved.

We are currently investigating the issue.

The system response times are coming back to normal. We are monitoring the situation.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating a problem with our systems that could cause noticeable performance degradation with TextExpander clients.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are still seeing impacts from the AWS US-EAST-1 issue. Our systems are up but we are seeing delays in processing requests.

Our services are starting to return to normal as the AWS systems are coming back online.

This incident has been resolved.

We are experiencing impact from the AWS US-EAST-1 outage. Users are unable to log in to TextExpander.

Our systems are back up and operational. We will continue to monitor the situation.

We are currently experiencing an issue with our marketing site. All other TextExpander applicatons are running correctly.

We are continuing to investigate this issue.

Our marketing site has been affected by the ongoing issues with Cloudflare.

Our marketing site has been affected by the ongoing issues with Cloudflare. While our page has begun to recover, we are still monitoring the situation as Cloudflare and our hosting provider have not yet updated their status pages. We’ll continue to monitor and provide further updates as we learn more.

The issue affecting our marketing site has been resolved. Our upstream provider has confirmed that the fix is stable, and all systems are now operating normally. We appreciate your patience during the disruption.

We are currently investigating an issue that is causing slowdowns with TextExpander management tools.

This issue has been resolved.

We are currently investigating an outage with our servers.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're aware of a conflict between TextExpander and other Mac apps, most notably Adobe and Microsoft products. This issue is a top priority for our engineering team. In the meantime, please report any issues to [email protected]. The more info we have, the faster we can fix it. Thanks!

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

We have made some changes and are monitoring the situation.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are aware that there are increased error rates on Amazon Web Services (AWS) us-east-1 which may impact availability of app.textexpander.com temporarily. This can include signing into the app.textexpander.com web application. At this time we are not seeing issues with TextExpander application functionality. We are monitoring the situation.

We are seeing the AWS services availability being restored. Customers should now be able to sign into app.textexpander.com. We continue to monitor the situation.

After a period of monitoring, all systems are operating normally. If you continue to experience any issues with the service, please reach out to [email protected].

We are aware that there are increased error rates on us-east-1 which may impact availability of app.textexpander.com temporarily. We are monitoring the situation.

Public Snippets and sign in are presently down due to the AWS outage. We are monitoring the situation and expect that once the AWS issue is resolved these services will resume operation normally.

Services are beginning to recover. Public snippets and sign in are available to some users. AWS has not fully resolved the outage, but they appear to be making progress.

Sign in and Public Snippets are now available. AWS reports they have resolved their network-related issue. There are some residual effects of the AWS outage we are monitoring, but those do not affect access to or use of TextExpander. If you encounter anything unexpected, please contact support: https://textexpander.com/contact

We are currently investigating an issue where users are unable to sign in to the web app (app.textexpander.com) or to sign in to the client apps via SSO.

We are continuing to investigate this issue.

This incident has been resolved.

We are encountering issues with our database. The client software may appear offline as a result, and the app.textexpander.com site may not be functional. We are actively investigating and will post again when we know more.

The database has recovered and clients are syncing properly again. We will continue to monitor the situation.

We recently learned that there is a problem with new sign-ins failing. We have identified the cause and hope to have it resolved within a few minutes.

We believe the issue has been resolved. We will continue to monitor the servers for any new incidents.

This incident has been resolved.

We are investigating an issue with connectivity to the TextExpander server. If you see an unusual error, please wait a few moments and try again.

We believe we've resolved this issue. If you encounter further trouble accessing the server, please contact support: https://textexpander.com/contact

We are experiencing excessive server load, which may result in errors indicating no endpoint is available to serve a given request. We are deploying additional resources to address this.

We've added capacity, and server operations are functioning normally. Our apologies for any inconvenience.

We've seen some problematic server performance and 503 errors. These typically resolve within 5 minutes or so. We're monitoring the situation to ensure stability. Sorry for any inconvenience.

We've resolved this issue.

We've noticed some connectivity / performance issues this morning. We are actively working on resolving these.

We've resolved this issue, and the servers are running normally.

The iPhone 4.1 app is having problems signing in to TextExpander.com, and gives a "still trying to connect" message. We are investigating this now. As a workaround press the home button from that screen; then double click the home button and swipe the app off the display to force quit it. Launching TextExpander again will connect. The iPad 4.1 app does not have the same issue.

We've identified the problem, and we've submitted TextExpander 4.1.1 to the App Store. It's currently Waiting for Review.

This incident was resolved in v4.1.1 of TextExpander for iPhone and iPad. If you've not already, please update to solve it,