Thomson Reuters outage history

The issue has been mitigated, and the details are below. Please update the Access control service to access control service as a part of one source user admin. Issue Window: Issue Start Time: 10:30 AM IST / 01:00 AM EDT / 12:00 AM CDT Mitigation Completed: 04:44 PM IST / 07:14 AM EDT / 06:14 AM CDT

This incident has been resolved.

We are currently experiencing an issue where entities are not loading for non-admin users. Our team is actively investigating the root cause, and the issue will be fixed soon. At this time, we don't have an ETA to share with you. We appreciate your patience.

This incident has been resolved.

We experienced outage in Loading the ONESOURCE Tax page - AMER, EMEA and OCI UAT environments starting 2:13 AM CT on May 18th. The issue is already mitigated. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

Dear Customers, We experienced disruption in accessing User Interface[ UI] across UAT environments in the ONESOURCE Indirect Tax Determination between 3:50 AM ET and 4:10 AM ET on June 18th. The issue is already mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

We are currently experiencing a performance issue with the Print PDF feature with the GoSystem Tax (GST), ONESOURCE Income Tax (OIT), and ONESOURCE Sales and Use Tax Compliance services. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information, if you have any questions please contact Customer Support.

The issue has been identified and we are taking corrective actions.

The issue related to print PDF slow performance is mitigated now. We apologize for any inconvenience and appreciate your understanding and patience. Further details will be provided in the formal RCA. If you have any questions, please contact Customer Support.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

Data catch up has been completed.

Slow Performance: We are currently experiencing a performance issue with the Roll Forward, Batch Recalc feature with our Roll Forward, Batch Recalc service.

This incident has been resolved.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours 45 mins. We are working on the data catch up. Will notify once complete.

The Data catchup has been completed.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 9 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 5 hours. We are working on the data catch up. Will notify once complete.

This incident has been resolved.

We are currently experiencing an issue with our Reporting Entities service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

This incident has been resolved.

Dear Customers, We wanted to inform you that we are observing disruptions while accessing IDT User Interface [ UI] in UAT environment. Technical teams are currently working on it with high priority to restore the services. More details to follow soon. Thank you for your understanding and patience

This incident has been resolved.

ONESOURCE GTM is currently experiencing an issue with the ZONE-TO-ZONE feature with our FOREIGN TRADE ZONE service, which is temporarily unavailable. Our team is actively working to resolve this matter as quickly as possible. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

Our team has identified the issue and are working on a Software development fix. The Software development changes are being implemented at this time and will be expedited through validation and deployment to Production. We will share another update when the deployment to Production starts. We apologize for any inconvenience and appreciate your understanding and patience. If you have any questions, please contact Customer Support.

Our team will be initiating the deployment of software changes to address the identified issue starting at 4:30 AM EST. During this time, customers may experience temporary degraded performance while accessing the website and executing backend tasks. We apologize for any inconvenience and appreciate your understanding and patience. Further updates will be provided here as soon as we have more information. If you have any questions, please contact Customer Support.

The issue has been resolved. We will continue to monitor for the next few hours

The issue has been resolved

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 10 hours. We are working on the data catch up. Will notify once complete

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up. Will notify once complete

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 9 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

The data catch-up process has been completed successfully.

Intermittent Issues: We are currently experiencing intermittent issues with the Account Tracking and Shipment ODATA (GET) feature with our ONESOURCE Trust Tax Services service.

This incident has been resolved.

Instabilidade momentânea no ambiente PROD01, especificamente na fila de importações e na mensageria ECF/REINF. Nossa equipe técnica já está atuando na análise e correção do problema. Para viabilizar a atuação emergencial, os serviços afetados foram temporariamente interrompidos. A previsão estimada para normalização é de aproximadamente 1 hora. Para identificação do ambiente acesse .

Identificamos, durante a manhã, uma instabilidade momentânea no ambiente PROD01, especificamente na fila de importações e na mensageria ECF/REINF. No que se refere à mensageria ECF/REINF, informamos que o cenário já se encontra normalizado. Em relação à fila de importações, seguimos em análise, ainda com registro de instabilidade. Nossa equipe técnica permanece atuando na análise e correção do problema. Como medida emergencial, os serviços afetados foram temporariamente interrompidos. Seguimos em avaliação e, neste momento, ainda não há previsão para normalização. Para identificação do ambiente acesse

This incident has been resolved.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

This incident has been resolved.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

The Data catchup has been completed.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 6 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hrs 30 mins hours. We are working on the data catch up. Will notify once complete.

The Data catchup has been completed.

We are currently experiencing an issue with the processing feature with our Trust Tax service, which is temporarily unavailable.

This incident has been resolved.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up, will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 11 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 10 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 7 hours. We are working on the data catch up. Will notify once complete.

Reports and Analytics Service in AMER PROD is currently experiencing delay of around 8 hours. We are working on the data catch up. Will notify once complete.

The data catch-up process has been completed successfully

Reports and Analytics Service in AMER UAT is currently experiencing delay of around 10 hours. We are working on the data catch up. Will notify once complete.

We are continuing to investigate this issue.

This incident has been resolved.