45 recorded Thredup incidents since September 2019, with official updates, affected components, duration and resolution information.
We are investigating issue related to the Database
This incident has been resolved.
Website and Mobile Application performance is severely degraded.
We are continuing to investigate this issue.
Engineering has identified DDoS attack as the cause for site outage/performance degradation. Remediation has begun.
The issue has been identified and a fix is being implemented.
All service has been restored and site/apps are operating normally.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating the cause of an outage impacting website and mobile apps.
We are continuing to investigate this issue.
Service is being restored for web and native applications.
Service to website and native applications restored. We will continue to monitor the situation to ensure performance remains normal.
This incident has been resolved.
We have identified issues with Cloudflare, our CDN provider that directly affect Thredup.com performance in some areas in the US. We're currently waiting for Cloudflare to mitigate this issue.
A fix has been implemented by Cloudflare, and we are monitoring the results.
This incident has been resolved.
We are waiting for Paypal to mitigate the payment provider partial outage https://www.paypal-status.com/incident/production
This incident has been resolved
Engineering team is investigating the root cause
The website is back up. We keep monitoring
The incident is being resolved
Adding items to cart doesn't work
Issues with cart are resolved
We observe performance degradation across the services. Investigating the root cause
The issue has been resolved. We are actively monitoring the status
We are currently experiencing issues with Facebook Login due to issues with Facebook's SDK https://developers.facebook.com/status/dashboard/
Facebook has resolved the issue and we are monitoring results.
Resolved by Facebook https://developers.facebook.com/status/issues/492652922187445/
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue is related to the payment system outage - https://status.braintreepayments.com A fix has been implemented and we are monitoring the results
This incident has been resolved.
Notification subscription/unsubscription and certain push & email campaigns temporarily malfunctioning for ~90 min.
There is presumably an issue with our CDN provider (Cloudflare) We are monitoring the situation
We are back to our normal operations. Keep monitoring
This incident has been resolved.
We investigate major sitewide outage now. Investigation is in progress
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We see intermittent issues with a website that are related to a high database load. Engineering team is working on a fix
This incident has been resolved.
A slow DB query locked critical tables which caused all DC pack stations to be down for a period of time. Full postmortem: https://thredup-cloud.pagerduty.com/postmortems/15dec097-5f01-0638-97dc-0f8db6c1ab2d
We see intermittent slowdown on key APIs due to a database maintenance - partitioning of a large table
The partitioning has been stopped. DB is back to normal. We keep monitoring
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
Carts are operational. Going to enable back Android in a few minutes
Android is enabled back. Monitoring in progress
This incident has been resolved.
