Tibco outage history

Please be advised that TIBCO Scribe online is experiencing an issue with agent service. The TIBCO team is investigating this issue as a priority. While this issue is occurring, users may see the error “Unable to send the command to the Agent.” Scheduled jobs will continue to run normally. However, on-demand solutions may not run and may display the same error when testing the connection. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

We are still actively working with the vendor (Microsoft) to investigate and resolve the issue. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

We are continuing to work closely with Microsoft to investigate and resolve the issue. We will provide further updates as we make progress. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

We are currently undergoing a migration of our account management platform from legacy TIBCO Accounts to our more secure, unified authentication system, PureAUTH. Please be advised that, as part of this transition, users in the EU region may currently experience difficulties logging into their TIBCO Control Plane subscriptions. Users in the EU region are advised to login from the US-west region for their TIBCO Control Plane subscriptions and then switch to the EU region once logged in. We apologize for any disruption and will provide further updates as services are restored. Thank you for your patience and understanding. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

The migration of our account management platform from the legacy TIBCO Accounts to the enhanced PureAUTH authentication system has been completed. Users are now able to log in successfully, and we are currently monitoring the login process. If you have any questions or concerns, please reach out to customer support through the TIBCO® Support Portal at https://support.tibco.com.

The migration of our account management platform from the legacy TIBCO Accounts to the enhanced PureAUTH authentication system has been completed successfully. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

We are currently investigating an issue where users are unable open analyses in TIBCO Cloud™ Spotfire® (EU and US region). Our team is actively working to identify the root cause and implement a fix as soon as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the Spotfire Support Portal at https://support.spotfire.com.

The issue has been resolved.

The issue as been resolved. If you are still facing any issues, please contact Spotfire Support at support.spotfire.com. Thank you.

This incident has been resolved.

We are currently investigating an issue where users are unable to see applications via the TCI GUI and API. Our team is actively working to identify the root cause and implement a fix as soon as possible. We understand the inconvenience this may cause and appreciate your patience. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

Our team is actively investigating the issue, but we have not yet been able to implement a resolution. We are continuing to work on identifying the root cause and will provide further updates as soon as possible. Thank you for your patience and understanding. We will provide updates as soon as more information becomes available. If you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

The issue impacting application visibility in the TCI GUI and API has been resolved. Users should now be able to see their applications as expected. Thank you for your patience while we worked to restore functionality. If you continue to experience any issues or if you have any questions or concerns, please contact customer support via the TIBCO® Support Portal at https://support.tibco.com.

We are aware of an ongoing issue affecting access to TIBCO Operated Control Plane subscriptions in the EU region. Our team has identified the root cause and is actively working on a long-term solution.

The issue has been identified and a fix is being implemented.

We’ve applied a fix and we will continue to monitor the situation closely.

This incident has been resolved.

Currently we are facing an issue where users cannot login to TIBCO Cloud.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

The HTML landing page (cloud.tibco.com) has mismatched certificate name. There is no disruption to any applications or services. You can sign-in via either: - https://www.tibco.com/ and clicking at the TIBCO Cloud sign in link at the bottom of the page - https://select-region.cloud.tibco.com/?domain=cloud&mode=signin

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Currently we are facing an issue where access (i.e. login) to TIBCO Cloud in the AWS EU region is very slow.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. Latency in Mashery V2/V3 API OAuth- Latency in creation of new Tokens Mashery Admin Dashboard might be slow TIBCO team is engaged and working on this with priority. We are scaling up the Mashery API stack as a mitigation measure and in parallel working on the root cause. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please be advised that Integration - Connect is experiencing an issue with slow performance in the user interface on Azure (US) for some customers. The TIBCO team is investigating this issue as a priority. While this is occurring, customers may see that the App status update is taking longer, Flow debug might timeout or take longer, and the Execution history update is slow. Scheduled and event-based Connect Apps will continue to run despite the App status. Please contact us via the TIBCO Support Portal (https://support.tibco.com) with any questions or concerns.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Users cannot login the TIBCO Cloud on the Azure region. We are currently investigating this issue, and update here soon once it's fixed.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Please be advised that currently TIBCO Cloud™ API Management platform ECLS feature is experiencing service degradation with error "certificate has expired". Based on the available information at this time, we believe that following components are affected. Enriched Call Log Streaming (ECLS) (No service disruption) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please be advised that currently TIBCO Cloud™ API Management platform is experiencing service degradation. Based on the available information at this time, we believe that following components are affected. Enriched Call Log Streaming (ECLS)- (No service disruption) TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please be advised that accessing organizations in AWS regions is not working. The TIBCO team is investigating this issue as a priority.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

Please be advised that trial sign up for new users in both the AWS and Azure regions is not working. The TIBCO team is investigating this issue as a priority.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

*.mashery.com certificate is set to expire on April 29, 2023, and we are in the process of renewing it. *.mashery cert is used by portals, mashery APIs, and MOM stack so we are conducting due diligence.  We don’t expect any service disruption during this process. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

We are continuing to investigate this issue.

The *.mashery.com certificate has been renewed. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

The *.mashery.com certificate has been renewed and we are monitoring it. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing ECLS service degradation. Based on the available information at this time, we believe that the following components are affected. Enriched Call Log Streaming (ECLS) - NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

We have identified the root cause of the issue and are taking measures to mitigate the impact. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Based on the available information at this time, we believe that the degradation has been addressed by the mitigation measures and/or fix. All TIBCO Cloud™ API Management components are in good health. TIBCO team is currently monitoring the situation. We are committed to providing you follow-up updates through Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please note that the issue that caused degradation of TIBCO Cloud™ API Management service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please be advised that Integration - Connect is experiencing an issue with the Solution/App status update. The TIBCO team is investigating this issue as a priority. While this is occurring, customers may see that Solutions/Apps are in Starting or Preparing state. Scheduled and event-based Connect Apps/Solutions will continue to run without exceptions. If you would like to run the job manually, please run it in Debug or Set it to Scheduled.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Please be advised that currently, TIBCO Cloud™ API Management platform is experiencing reporting service degradation. Based on the available information at this time, we believe that the following components are affected. Mashery Reporting APIs Enriched Call Log Export (ECLE) Admin Dashboard Reports There is NO TRAFFIC IMPACT TIBCO team is engaged and working on this with priority. We are committed to providing you follow-up updates through the Status page as soon as we have more information. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

We have identified the root cause of the issue As per the investigation, there are two milestones involved (1) fixing the current issue (2) historical data ingestion followed by rebuild We will provide the next update after 5 hours Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

We are continuing to work on the fix for this issue. We will update the status page as soon as the first milestone (Fix) is completed.

We are continuing to work on the fix for this issue. We will update the status page as soon as fix implementation process completes.

We are continuing to work on a fix for this issue.

We are currently working on a storage upgrade as one of the plans of action to improve the resiliency of the stack. We will update the status at 10 am pst tomorrow

The current task (fix) is still in progress and we started seeing some improvement and we expect to see full improvement when the task is completed. We will provide the next update tomorrow 10 am PST (3/23).

Currently, the Task of storage upgrade is completed and we are working on historic data ingestion. We will update you as soon as the task is completed. Thanks

Thanks for your patience on this. Based on the available information at this time, The task of storage upgrade is completed and the historic data ingestion has started and is in progress but it will take 7-10 days for completion. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.

Please note that the issue that caused degradation of TIBCO Cloud™ API Management reporting service has been resolved. This is the final update on this degradation. Please contact us via TIBCO Support Portal (https://support.tibco.com) for any questions or concerns.