Tide outage history

We are currently experiencing an issue affecting card payments that require 3D Secure (3DS) verification. As a result, online card payments that require security verification may fail. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.

Online card payments requiring 3DS: fixed We've resolved this as quickly as possible and online card payments should now be processed normally. Once again, thank you for your patience.

We’re experiencing an issue with payments - they're being queued and will go through with a delay. If you’ve made a payment and it’s not showing on your timeline, please don't repeat it. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.

Resolved: Payments delay Payments were delayed, but are now going through normally. Thanks for giving us the time to resolve this.

We are seeing delays in onboarding. We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board. Apologies for the inconvenience. For urgent queries, tap 'Support' in your app and we'll help you.

This incident has been resolved.

We're experiencing an issue which is preventing some members from depositing cheques. If your cheque deposit has failed, you can try to resubmit it. We're already on it and will keep you updated on this page. If you need any help - tap ‘Support’ in the app. We're sorry for any inconvenience.

This incident has been resolved.

We are currently experiencing audio lag on incoming phone calls. Our team is working to resolve this as quickly as possible. During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience. If you have any questions, tap ‘Support’ in the app.

We’ve resolved the issue affecting inbound call audio. You can now call us as normal without any audio delays. Thanks for giving us the time to resolve this.

We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details. We are working to resolve this as quickly as possible. Thank you for your patience. If you have any questions, tap ‘Support’ in the app.

We’ve resolved the issue affecting inbound call audio. You can now call us as normal without any audio delays. Thanks for giving us the time to resolve this.

We're experiencing an issue with adding Money via Cards or Digital wallets. We had to temporarily disable it and expect to enable it early morning. If you have any questions, tap 'Support' in the app.

Adding Money via Cards or Digital wallet is available again Thanks for your patience, and we’re sorry for any disruption this caused. Tap ‘Support’ in the app if you have questions or need assistance.

We’re experiencing an issue with inbound and outbound payments - they're being queued and will go through with a slight delay. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in your app and our team will support you

Inbound and outbound payments were slightly delayed, but are now going through normally. Thanks for giving us the time to resolve this.

We’re experiencing a problem that’s impacting a number of our services including: Outbound Payments Creating Payees Viewing PIN and card details Confirming payments Payments may still go through, even if the app says there’s been an error, so please double check the timeline in your app before trying to make a payment again. We’re looking into the cause of these problems and hope to resolve them quickly. For urgent issues, or if you are unsure if a payment has gone through, tap ‘Support’ in the app.

We have now restored the Payments service. You should now be able to make transfers without delays. We apologise for this impact on your Tide experience, thank you for your patience.

We are currently experiencing an issue with the call quality of our phone support lines. We’re working to fix this issue as soon as possible, and we’ll provide an update when it’s resolved.

We experienced issues with the call quality of our phone support lines. This has now been fixed. Thanks for your patience while we got this sorted.

We're experiencing an issue affecting our Payments function - payments are being queued and will go through with a slight delay. Please do not re-attempt payments. We’re fixing this as quickly as we can -- apologies for any inconvenience. If you have any questions, tap ‘Support’ in the app.

We have now restored the Payments service. You should now be able to make transfers without delays. We apologise for this impact on your Tide experience, thank you for your patience.

We're experiencing a problem that's impacting a number of members to order a new card, reorder a card, view pin or card details. Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.

This incident has been resolved. A third-party was experiencing issues, affecting card-related services. We apologise for this impact on your Tide experience, thank you for your patience.

A third-party is experiencing an outage affecting some of our services, including outbound payments. Payments made to some institutions may fail at this time, so don’t reattempt. Please check back here to see when this issue has been resolved. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.

A third-party was experiencing issues, affecting transactions made from other bank accounts, including Tide, to them. Payments to these accounts should no longer be returned and declined. You can now retry the payment. We apologise for this impact on your Tide experience, thank you for your patience.

Due to technical issues, joining Tide might take a little longer than usual. We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board. Our apologies for the inconvenience, we’ll update you as soon as we get this fixed. For urgent queries, tap 'Support' in your app or email [email protected] and we'll help you.

This incident has been resolved.

Some online card payments may fail even if funds are available. Please don't retry declined transactions until we've fixed this. ATM withdrawals are unaffected. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app.

This incident has been resolved.

Due to technical issues, joining Tide might take a little longer than usual. We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board. Our apologies for the inconvenience, we’ll update you as soon as we get this fixed. For urgent queries, tap 'Support' in your app or email [email protected] and we'll help you.

This incident has been resolved.

We are currently experiencing an issue that is causing some online card payments to decline. We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges. Please check back here for updates as we work toward a fix. We appreciate your patience.

The issue affecting online card payments has now been resolved and you can continue making card payments normally. We apologize for any inconvenience caused and thank you for your patience.

We are currently experiencing an issue that is causing some online card payments to decline. We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges. Please check back here for updates as we work toward a fix. We appreciate your patience.

The issue affecting online card payments has now been resolved and you can continue making card payments normally. We apologize for any inconvenience caused and thank you for your patience.

We’re experiencing an issue with the balance shown for members at ATMs. To make sure you’re seeing the correct balance for your account, use your Tide app. We’re working on this to get it fixed, and will update you when this is resolved.

The issue affecting the balance shown for members at ATMs has now been resolved. Balances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support. We apologise for any inconvenience caused and thank you for your patience.

We’re experiencing issues with our Confirmation of Payee tool. We recommend making payments to new payees, once this is resolved. But, if you need to make a payment to a new payee, you’ll need to verify manually, tap: Proceed manually > approve the recipient. Just make sure you have entered the correct payee details. Payments to existing payees are going through as usual. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience.

The issue has been resolved and you can now use the Confirmation of payee functionality. Thank you for your patience.