Todyl outage history

We are currently investigating connectivity issues with the Bogota Point of Presence (PoP). Devices will automatically route to the next nearest and fastest PoP and Static IP traffic will egress from the configured secondary location. Will update here as we the investigation continues.

The connectivity issue was caused by a power outage from a third party provider. The provider is aware and currently working to restore power as soon as possible.

The connectivity issue with the Bogota Point of Presence (PoP) has been restored. We will continue to monitor to ensure no other issues.

This incident has been resolved.

This issue is currently under investigation, but possibly related to a known Microsoft outage in the region - https://downdetector.com.au/status/microsoft-365/ We will post more information here as soon as we have better insight.

It appears the 3rd party issues have been restored. Will continue monitoring until we are clear that it is fully resolved.

This incident has been resolved.

We are currently investigating connectivity issues with the Miami Point of Presence (PoP). Devices will automatically route to the next nearest and fastest PoP and Static IP traffic will egress from the configured secondary location. Will update here as we the investigation continues.

The connectivity issue was caused by a power outage from a third party provider. The provider is aware and currently working to restore power as soon as possible.

The connectivity issue with the Miami Point of Presence (PoP) has been restored. We will continue to monitor to ensure no other issues, but SASE, tunnels, and Static IP traffic should be connecting now.

This incident has been resolved.

Some partners may be experiencing intermittent latency when using the Todyl portal.  Currently there is a partial Cloudflare system error being reported, leading to the intermittent errors on the Todyl portal.  We are monitoring the situation closely and getting updates from Cloudflare.  We will be be providing regular updates. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.

The issue has been identified and awaiting on a Cloudflare resolution. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.

Cloudflare has successfully mitigated the majority of congestion and packet drops. We are continuing to monitor any possible impacts to the Todyl portal. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.

majority of congestion and packet drops has been mitigated. Services are stable, with only minor residual impact remaining. A small number of intermittent errors may still be observed for services with origins in North America. We are putting this into a monitoring state.

Cloudflare has successfully mitigated the majority of congestion and packet drops. We are continuing to monitor any possible impacts to the Todyl portal. For more information, please also refer to the Cloudflare status page - https://www.cloudflarestatus.com/.

This incident is considered resolved as we see no impact on Todyl portal anymore, despite Cloudflare still continuing to monitor the issue.

We are currently investigating performance degradation affecting the Secure Global Network (SASE) - Houston, HOU region. A subset of users connecting through this region may be experiencing elevated latency or reduced throughput. Our engineering team is actively investigating the root cause.

Performance has returned to normal operation for the Secure Global Network (SASE) - Houston, HOU region. The system has self-recovered and affected users should no longer be experiencing elevated latency or reduced throughput. We are continuing to monitor the environment to ensure sustained stability.

This incident has been resolved.

We are currently investigating an issue affecting Management Portal sign ins. A subset of users may experience intermittent failures when attempting to load the portal. All other Todyl services are operating normally. Our engineering team is actively investigating the root cause.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're investigating a delay in EDR policy updates affecting a small subset of endpoints. Impacted agents remain fully connected and continue enforcing current policies. Detection, prevention, and response functionality are unaffected.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Intermittent loading errors were seen on portal between 3PM MT and 4PM MT. The errors affected SIEM search, SIEM dashboards, Cases alert data and SOAR playbook execution. The errors have been addressed since.

We are currently investigating an anomalous spike in alert volume affecting SIEM Processing & Alerting. Beginning at roughly 19:30 UTC a large number of cases were generated across a portion of partner tenants, associated with endpoint detection activity. The volume of alerts generated is inconsistent with expected baseline behavior. Our engineering team is actively investigating the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We identified and resolved an issue that caused delays in case creation and scheduled reporting. No alerts were lost, and MXDR is actively reviewing and addressing all open cases. We are maintaining heightened monitoring until all delayed cases have been fully processed, reviewed, and addressed, and all scheduled reports have been delivered.

We are continuing to investigate this issue.

Delays in case Creation and reporting issue is resolved.    System and MXDR team is fully up to speed in reviewing the delayed cases.  We are continuing to monitor but we consider the issue resolved.

We are currently investigating delays in case creations. Please be assured that all delayed cases will be fully processed and reviewed.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating degraded search performance affecting SIEM search in portal. A subset of users may experience slow or delayed results when performing searches within the SIEM. Log ingestion and alerting are operating normally and are not impacted. Our engineering team is actively investigating the root cause.

The issue has been identified and a fix is being implemented.

We have identified the root cause of degraded search performance, a subset of users may continue to experience minor search delays while these processes complete. Log ingestion, alerting, and all other SIEM functions remain fully operational and unaffected. No action is required on the part of affected users. We will provide a further update once the environment has fully stabilized.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating elevated device reconnect rates on a subset of SASE nodes. This may result in intermittent connection instability or degraded performance for users connecting through the affected nodes.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of SASE reconnections and connection delays. We apologize for the disruption and will update as soon as we have more information.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Between 2026-03-19 20:39 UTC and 2026-03-20 15:25 UTC, a subset of users experienced dropped traffic through tunnels connected to our Chicago Point of Presence (PoP). During this period, affected tunnels appeared healthy and traffic was passing in both directions; however, a portion of traffic was not being forwarded as expected. We have actively updated our monitors to detect and address this class of issue in the future. We apologize for the disruption this caused and appreciate your patience.

We are currently investigating elevated errors on SGN connectivity. The errors impact SGN connection and new device registration.

The issue has been identified and a fix is being implemented.

SASE connectivity is not impacted. New agent registration and portal updates are delayed. We will post updates in 30 minutes.

A fix has been deployed to address the replication delays affecting policy change propagation, new device registrations, and device connections. These functions are returning to normal operation and we are continuing to monitor the environment to ensure sustained stability. All policy changes remain intact and will be fully applied as replication completes. New device registration can resume after incident resolution.

All the portal functions should be back to normal now. The new device registration can resume now.

This incident has been resolved.

We have identified and resolved an invalid IP address entry that was causing a subset of devices using the Zoom App & SaaS Template application templates to not egress through their expected static IP addresses. The issue has been corrected. Tenants or Devices on the Zoom App & SaaS Template who have not yet reconnected their devices are advised to do so to ensure proper egress behavior is restored.

We are currently investigating intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity. Our engineering team is actively investigating the root cause.

We have identified the root cause of the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). A subset of users connecting through this region may be experiencing degraded or interrupted connectivity, including disruptions to tunnel connections and static IP assignments. Our engineering team is actively working to implement a fix.

A fix has been implemented for the intermittent connectivity issues affecting the Washington D.C. (IAD) Point of Presence (PoP) on the Secure Global Network (SASE). The Secure Global Network (SASE) is operating normally in this region. Devices in the affected region are expected to reconnect shortly if they haven't done so already. We are continuing to monitor the environment to ensure stability.

This incident has been resolved.

The Todyl Management Portal is currently unavailable. Our teams have identified the issue. No other services are impacted. We will post additional updates as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating a delay in event searchability within the SIEM platform. Detection rules and case generation remain fully operational and are not affected by this issue. Our engineering team is actively investigating the root cause.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.