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Totango outage history

50 recorded Totango incidents since May 2023, with official updates, affected components, duration and resolution information.

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Account and Segment Experiencing High Load Times

Started February 25, 2026 at 7:20 PM UTC 3h 14m

IssuesMinor incident

Affected components

Totango Web Application

February 25, 2026 at 7:20 PM UTCinvestigating
We are currently investigating the issue with high load times in Accounts and Segments
February 25, 2026 at 7:21 PM UTCidentified
The issue has been identified and a fix is being implemented.
February 25, 2026 at 7:31 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
February 25, 2026 at 9:35 PM UTCmonitoring
We are continuing to monitor for any further issues.
February 25, 2026 at 10:34 PM UTCresolved
This incident has been resolved.

Totango Performance Issues

Started December 9, 2025 at 4:25 PM UTC 2h 18m

IssuesMinor incident

Affected components

Totango Web Application

December 9, 2025 at 4:25 PM UTCinvestigating
We are currently investigating this issue.
December 9, 2025 at 5:50 PM UTCidentified
The issue has been identified and a fix is being implemented.
December 9, 2025 at 5:53 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 9, 2025 at 6:43 PM UTCresolved
This incident has been resolved.

Application not loading

Started October 20, 2025 at 9:45 AM UTC 5h 22m

Pending

Affected components

Totango Web Application

October 20, 2025 at 9:45 AM UTCmonitoring
Earlier today, our application experienced login and availability issues due to a widespread AWS outage. During this time, we were also unable to update our status page as it was affected by the same incident. Service has now been fully restored, and the application is operational again. We’ll continue monitoring to ensure stability. Thank you for your patience and understanding.
October 20, 2025 at 3:07 PM UTCresolved
This incident has been resolved.

AI CSM Chatbot Blocking Visibility

Started August 1, 2025 at 2:46 PM UTC 3h 0m

Pending

Affected components

Totango Web Application

August 1, 2025 at 2:46 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 1, 2025 at 4:10 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 1, 2025 at 5:46 PM UTCresolved
This incident has been resolved.

Degraded Performance issues

Started July 22, 2025 at 9:23 AM UTC 2h 21m

OutageMajor incident

Affected components

Totango Web Application

July 22, 2025 at 9:23 AM UTCinvestigating
We are currently investigating this issue.
July 22, 2025 at 9:24 AM UTCinvestigating
We are continuing to investigate this issue.
July 22, 2025 at 11:23 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
July 22, 2025 at 11:44 AM UTCresolved
This incident has been resolved.

Degraded Performance issues

Started July 21, 2025 at 10:01 PM UTC 4h 44m

OutageMajor incident

Affected components

Totango Web Application

July 21, 2025 at 10:01 PM UTCinvestigating
We are currently investigating this issue.
July 22, 2025 at 2:45 AM UTCresolved
This incident has been resolved.

Application not loading

Started July 21, 2025 at 7:11 PM UTC 1h 28m

OutageMajor incident

Affected components

Totango Web Application

July 21, 2025 at 7:11 PM UTCinvestigating
We are currently investigating this issue
July 21, 2025 at 8:38 PM UTCresolved
This incident has been resolved.

Login and degraded performance issues

Started June 10, 2025 at 10:53 AM UTC 2h 30m

IssuesMinor incident

Affected components

Totango Web Application

June 10, 2025 at 10:53 AM UTCinvestigating
We are currently investigating this issue.
June 10, 2025 at 11:53 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
June 10, 2025 at 1:23 PM UTCresolved
This incident has been resolved.

SuccessPlays are queued

Started May 6, 2025 at 4:25 PM UTC 17h 41m

IssuesMinor incident

Affected components

Tasks and SuccessPlays

May 6, 2025 at 4:25 PM UTCidentified
The issue has been identified and a fix is being implemented.
May 7, 2025 at 10:06 AM UTCresolved
This incident has been resolved.

Integrations Delay

Started April 29, 2025 at 8:04 PM UTC 1h 49m

IssuesMinor incident

Affected components

Data Processing Pipelines

April 29, 2025 at 8:04 PM UTCinvestigating
We are currently investigating an issue with Customer Data Hub Processing Delays
April 29, 2025 at 8:04 PM UTCinvestigating
We are continuing to investigate this issue.
April 29, 2025 at 8:25 PM UTCidentified
The issue has been identified and a fix is being implemented.
April 29, 2025 at 9:49 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 29, 2025 at 9:53 PM UTCresolved
This incident has been resolved.

Slower-than-usual processing of updates

Started March 3, 2025 at 2:32 PM UTC 3h 13m

IssuesMinor incident

Affected components

Data Processing Pipelines

March 3, 2025 at 2:32 PM UTCinvestigating
We are currently experiencing slower-than-usual processing of updates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide further updates as soon as possible.
March 3, 2025 at 5:44 PM UTCresolved
This incident has been resolved.

Integration issues

Started December 3, 2024 at 4:29 PM UTC 14m

Pending

Affected components

Data Processing PipelinesSalesforce Connector

December 3, 2024 at 4:29 PM UTCinvestigating
We are currently investigating this issue.
December 3, 2024 at 4:36 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 3, 2024 at 4:43 PM UTCresolved
This incident has been resolved.

Collection Creation Issue

Started November 11, 2024 at 3:24 PM UTC 14h 21m

IssuesMinor incident

Affected components

Totango Web Application

November 11, 2024 at 3:24 PM UTCinvestigating
We are currently experiencing issues with creating collections when using list attributes. Our team is actively investigating the cause. Thank you for your patience as we work to resolve this
November 11, 2024 at 4:29 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 11, 2024 at 4:48 PM UTCmonitoring
This incident has been resolved.
November 12, 2024 at 5:45 AM UTCresolved
This incident has been resolved.

Campaign email HTML issue

Started November 5, 2024 at 6:50 PM UTC 2h 52m

IssuesMinor incident

Affected components

Campaigns

November 5, 2024 at 6:50 PM UTCinvestigating
HTML characters getting appended in campaign email content. This issue is currently being investigated on high priority.
November 5, 2024 at 9:42 PM UTCresolved
This incident has been resolved.

Issues identified in Campaign sender signature and bulk attribute updates

Started November 4, 2024 at 5:00 PM UTC 6h 11m

IssuesMinor incident

Affected components

Totango Web ApplicationCampaigns

November 4, 2024 at 5:00 PM UTCidentified
1. Issues populating Campaign sender signature and URL 2. Issues updating/ clearing attribute values via bulk action
November 4, 2024 at 5:40 PM UTCidentified
A fix for the issues reported with bulk updating/ clearing attribute values have been implemented and currently operational. Issue with Populating campaign sender signature and URL is being actively investigated
November 4, 2024 at 11:11 PM UTCresolved
This incident has been resolved.

General tab under Global Settings will not load

Started October 27, 2024 at 3:28 PM UTC 21h 20m

IssuesMinor incident

Affected components

Totango Web Application

October 27, 2024 at 3:28 PM UTCinvestigating
We are currently investigating this issue.
October 28, 2024 at 8:30 AM UTCidentified
The issue has been identified and a fix is being implemented.
October 28, 2024 at 9:01 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 28, 2024 at 12:47 PM UTCresolved
This incident has been resolved.

Issue with Outlook's Touchpoint Connect

Started October 27, 2024 at 2:27 PM UTC 26m

OutageMajor incident

Affected components

Email to Touchpoints

October 27, 2024 at 2:27 PM UTCinvestigating
We are currently investigating an issue within Outlook's Touchpoint Connect. Email-To-Touchpoint without the Outlook connect should be working as expected.
October 27, 2024 at 2:52 PM UTCresolved
The issue has been resolved.

Login and degraded performance issues

Started October 14, 2024 at 2:43 PM UTC 18h 17m

OutageMajor incident

Affected components

Totango Web Application

October 14, 2024 at 2:43 PM UTCinvestigating
We are currently investigating this issue.
October 14, 2024 at 6:31 PM UTCidentified
An issue has been identified and fix has been implemented that has improved most of the performance issues. But we are monitoring the results and working towards a permanent solution.
October 15, 2024 at 9:00 AM UTCresolved
This incident has been resolved.

Issue identified in the Email-to-Touchpoint feature

Started October 10, 2024 at 5:10 PM UTC 14h 35m

IssuesMinor incident

Affected components

Email to Touchpoints

October 10, 2024 at 5:10 PM UTCinvestigating
We are currently investigating this issue.
October 10, 2024 at 7:12 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 11, 2024 at 7:45 AM UTCresolved
This incident has been resolved.

Application not loading

Started September 30, 2024 at 3:57 PM UTC 18h 53m

OutageMajor incident

Affected components

Totango Web Application

September 30, 2024 at 3:57 PM UTCinvestigating
We are currently investigating this issue
September 30, 2024 at 4:45 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
October 1, 2024 at 10:50 AM UTCresolved
This incident has been resolved.

Totango outage history and incident timeline | Uptimus