Trimble Viewpoint outage history

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Dear Jobpac Connect Users, We are currently investigating reports from some users regarding intermittent system slowdowns and being unable to login to Jobpac Connect. Our teams are actively analyzing server performance and backend metrics to identify the root cause. Some users may experience delayed page loads or slower processing times. Further updates will be provided as soon as more information becomes available. Thank you for your cooperation and understanding, Best regards, Jobpac Connect Team

Dear Jobpac Connect Users, We are continuing to investigate the intermittent system slowdowns affecting some Jobpac Connect users. Our team has raised an urgent high-priority ticket with Microsoft Support and are actively collaborating with their technical teams to diagnose and resolve the issue as quickly as possible. We apologize for the inconvenience and will provide another update as soon as we have progress from Microsoft. Thank you for your cooperation and understanding, Best regards, Jobpac Connect Team

We are continuing to investigate this issue.

Dear Jobpac Connect Users, Our team is currently on a live call with Microsoft Support to identify the root cause of the issue impacting Jobpac Connect this morning. We are working closely with their engineers to resolve the issue as quickly as possible. We appreciate your patience and will share a further update shortly. Thank you for your cooperation and understanding, Best regards, Jobpac Connect Team

Dear Jobpac Connect Users, Following our investigation with Microsoft Support, a potential fix has been deployed to address the the log in issue impacting Jobpac this morning. While initial testing is positive, we advise users to proceed with caution. Our engineering team is actively monitoring system telemetry and platform responsiveness to ensure performance remains stable and returned to optimal levels. We will provide a further update once we have verified system stability. Thank you for your patience. Best regards, Jobpac Connect Team

Dear Jobpac Connect Customer, We are providing a further update regarding the login and performance issues experienced earlier today. Following the deployment of our initial fix, our engineering team continues to closely monitor system stability and responsiveness. To ensure consistent performance as user activity increases, we are proactively provisioning additional server resources and backend capacity. Users can log in and access the system, though you may still notice occasional variability in load times while these resource additions complete. We appreciate your ongoing patience, and we will share a final update once full performance stability is confirmed. Best regards, Jobpac Connect Team

Dear Jobpac Connect Customer, As part of our ongoing efforts to resolve performance issues and increase system responsiveness, our engineering team will be deploying an urgent software patch shortly. What to Expect: Brief Session Disruption: During the patch deployment, active users may experience a brief session disconnect or be prompted to re-login. Duration: The interruption is expected to last only a few minutes. We appreciate your patience and cooperation as we apply this essential performance update. Best regards, Jobpac Connect Team

Dear Jobpac Connect Customer, We are pleased to report that the urgent performance patch has been successfully deployed, and system responsiveness has returned to normal levels. What You Need to Know: System Access: You may now log back in and resume normal operations in Jobpac Connect. Monitoring: Our engineering team will continue to monitor system telemetry and server capacity closely throughout the day to ensure ongoing stability. Thank you for your patience, understanding, and quick cooperation during this morning's disruptions. Best regards, Jobpac Connect Team

Dear Jobpac Connect Customer, We are aware that some users are currently experiencing intermittent slowness and delays while navigating Jobpac Connect. Our technical team is actively investigating the issue to restore optimal performance as quickly as possible. Thank you for your patience while we work on a resolution. Further updates will be shared shortly. Best regards, Jobpac Connect Team

Dear Jobpac Connect Customer, We are aware of performance degradation and system slowness currently impacting Jobpac Connect. Our technical operations team is actively investigating the issue as a top priority to determine the cause and apply a resolution. We appreciate your patience while we work to resolve this. Another update will be provided as soon as we have more details to share. Best regards, Jobpac Connect Team

Dear Jobpac Connect Customer, We are providing a further update regarding the system slowness currently impacting Jobpac Connect. Our technical teams are working closely in real-time with Microsoft and our external infrastructure partners to diagnose the root cause and restore normal performance levels as quickly as possible. We understand the disruption this causes to your day-to-day operations and appreciate your ongoing patience. We will share further updates as soon as new information becomes available. Best regards, Jobpac Connect Team

Dear Jobpac Connect Users, We are continuing to investigate the current front end performance issues affecting some Jobpac Connect users. Following our joint investigation with Microsoft, a potential fix for the system slowness has been built and is currently undergoing active Quality Assurance (QA) and performance testing. Once testing successfully validates system stability and response times, we will proceed with immediate deployment. Thank you for your patience as we finalize this fix. Best regards, Jobpac Connect Team

Dear Jobpac Connect Users, We will be deploying a patch to the system at 7:15pm AEST. During this update, the system will be temporarily unavailable for approximately 15 minutes. We appreciate your patience as we complete these necessary updates. Best regards, Jobpac Connect Team

Dear Jobpac Connect Users, Further to our previous update, the patch deployed yesterday continues to hold well, and overall system performance has returned to acceptable operational limits. Our engineering team will maintain active telemetry monitoring throughout the day to ensure sustained performance and stability. The next status update will be provided at 12:00 PM (midday) today. Thank you once again for your patience and understanding. Best regards, Jobpac Connect Team

Dear Jobpac Connect Users, Further to our morning update, system performance for Jobpac Connect has remained fully stable through peak business hours, and response times continue to operate within optimal limits. All core workflows, authentication, and services are fully operational. The next status update will be provided at 5:00 PM today. We deeply appreciate your patience, feedback, and cooperation throughout this period. Best regards, Jobpac Connect Team

Dear Jobpac Connect Users, Jobpac Connect continues to operate smoothly, with all performance metrics, server response times, and system telemetry remaining stable and well within normal limits. Our engineering team will maintain automated monitoring overnight to ensure uninterrupted access and performance. Next Update: Our next status update will be provided tomorrow at 12:00 PM (midday). We sincerely thank you for your patience, understanding, and cooperation while our teams worked to resolve this issue. Best regards, Jobpac Connect Team

Dear Jobpac Connect Customer, We are pleased to inform you that the recent performance and login issues affecting Jobpac Connect have been completely resolved, and system stability has been fully restored. Continuous telemetry monitoring confirms that system responsiveness and server load are back to optimal levels, and all core services are operating normally. Thank you for your patience and cooperation. Best regards, Jobpac Connect Team Trimble

Microsoft Azure is currently experiencing an outage in the US West region. As a result, some Spectrum, Vista, and PCC customers hosted in this region may be unable to access their systems. We are aware of the issue and are actively working with Microsoft to restore service as quickly as possible. We will continue to provide updates as more information becomes available.

Microsoft continues to work on restoring service in the Azure US West region. At this time, there are no significant updates to share. We remain actively engaged with Microsoft and are closely monitoring the situation. We will provide another update as soon as additional information becomes available or service is restored.

We have seen recovery and remediation progress across some resources within the Azure US West region; however, not all affected resources have been fully restored at this time. Microsoft continues to actively work toward a complete resolution of the issue. Additionally, Spectrum was incorrectly listed as an impacted Trimble application in our previous communication. Spectrum has remained fully operational throughout this incident and has not been affected. We apologize for any confusion this may have caused and appreciate your patience as Microsoft continues its recovery efforts.

Microsoft has implemented remediation steps, and we are now seeing full recovery across affected services. We will continue to monitor the environment closely to ensure stability before officially marking the incident as resolved. We appreciate your patience and understanding throughout this event.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and we are working on a resolution.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

We are aware of an issue where some customers are running into intermittent access issues in Cascade and we are currently working through a full resolution, will provide updates as we roll out the fix.

We have implemented a fix and are now monitoring for full resolution.

We are continuing to monitor for any further issues.

This incident has now been resolved.

We are currently investigating an issue where some Procontractor Cloud customers are unable to log in. We will update the status with more information as it becomes available.

The issue has been identified, and a fix is being implemented.

A fix has been implemented, and we are monitoring the results/

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

Turbo SMTP is currently experiencing a global outage affecting email delivery services due to a critical infrastructure issue. Customers using Turbo SMTP as their SMTP provider may encounter failures with email-dependent workflows, including AR Statements and Pay Stubs. To restore email functionality as quickly as possible, customers are advised to transition to an internal SMTP provider such as Office 365 or Google Workspace. Product-specific configuration guidance is available through support resources. We will continue to share updates as additional information becomes available.

Turbo SMTP is currently experiencing a global outage caused by a fire at their provider’s data center in Amsterdam. This infrastructure failure began at approximately 11:45 p.m. PST on May 6 (8:45 a.m. local time on May 7). Because of the nature of this outage, Vista emails sent during this window (specifically those with attachments like Pay Stubs or AR Statements) cannot be automatically recovered or resent by the system. Recommended Actions for Vista Customers: 1. Confirm if you’re affected. In Vista, open VA Site Settings and review the Email Settings tab. If your Host references Turbo SMTP, your site is likely affected. 2. To restore email functionality immediately: We recommend transitioning to an internal provider such as Microsoft 365 or Google Workspace. This is the recommended best practice for Vista to ensure better deliverability and security. - Vista 2024 R1 or later: You can update these settings yourself in VA Site Settings > Email Settings. - Vista 2023 and earlier: Please review this guide for the necessary testing steps, then contact Support to finalize the configuration. https://support.viewpoint.com/s/knowledgedetail?c__urlname=Changing-from-Turbo-SMTP-to-email-service-of-your-choice 3. Check the VA Message Archive within your application to see which communications did not send. 4. If you detect failed outbound messages please re-run the related process (i.e. PR Paystub Notify) in Vista to successfully send your messages. We will provide further updates as Turbo SMTP shares more information regarding their restoration timeline.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently aware of an issue impacting some Vista customers hosted in the Azure East US 2 region, where users may be unable to access the application. We are actively investigating and will continue to provide updates as more information becomes available.

A fix has been deployed, and access should now be restored. We will continue to monitor the situation.

This incident has been resolved.

Dear Valued Jobpac Connect Customers, We are currently aware of an issue affecting the login service for some Jobpac Connect users. Our engineering and operations teams are actively investigating the root cause to restore full service as quickly as possible. We thank you for your patience while we work on this issue. Regards, Jobpac Connect Team.

Dear Valued Jobpac Connect Users, We are pleased to inform you that we have worked closely with our partners to resolve the login issues that some users reported earlier today. All services are now back online and fully operational. Our engineering teams will continue to monitor the system closely to ensure ongoing stability and performance. We thank you for your patience while we worked through this issue. Regards, The Jobpac Connect Team

Dear Valued Jobpac Connect Users, We are pleased to confirm that the login issues reported earlier yesterday by some users have been fully resolved. After working closely with our service partners, all services are back online and operating at full capacity. We sincerely appreciate your patience while we worked toward this resolution. Regards, The Jobpac Connect Team

We are currently experiencing availability issues affecting multiple applications hosted in the Azure West US 2 region. We are actively working with Microsoft to resolve the issue. Additional updates will be provided as more information becomes available.

Microsoft has notified us that this is a power-related issue impacting the Azure West US 2 region. This may affect service availability or performance for some resources. Microsoft is actively working to restore full power and service as quickly as possible. We are monitoring the situation closely and will provide updates as more information becomes available.

We are continuing to investigate this issue.

Microsoft has begun restoring power in the region, and some services may start to come back online. However, full service restoration is still in progress.

The issue has been mitigated, and all services should now be fully restored.

This incident has been resolved.

Dear Jobpac Connect Users, We are currently aware of an issue affecting users attempting to log in to Jobpac Connect using Trimble ID (TID). Users may encounter error messages or timeouts during the authentication process. Our technical teams are investigating the root cause with the global identity services team. We apologize for the inconvenience and will provide an update as soon as more information is available. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team

Dear Jobpac Connect Users, By way of an update, Our technical teams are continuing to investigate the authentication difficulties reported earlier this afternoon. We have now engaged the global Trimble ID (TID) engineering teams to assist in isolating the root cause within the identity gateway. We thank you for your patience while we investigate this issue. Regards Jobpac Connect Team

Dear Valued Jobpac Connect Users, We are pleased to confirm that the authentication issues involving Trimble ID (TID) have been resolved. In coordination with our global identity teams, a fix was implemented to address the redirect loops affecting Jobpac Connect logins. Current Status: All systems are operational. Our engineering team has moved into an active monitoring phase to ensure sustained stability and optimal performance across all regions. Regards, The Jobpac Connect Team

We are continuing to monitor for any further issues.

Dear Valued Customers, Following a period of sustained stability and successful monitoring, we are officially marking the Trimble ID (TID) login issue for Jobpac as Resolved. Our internal telemetry and user feedback confirm that the authentication gateway is performing at standard levels. We have concluded our active monitoring phase and all services are operating as expected. We thank you for your patience while we worked with our global teams and partners to restore service. Regards, The Jobpac Connect Team

Help.trimble.com is currently inaccessible. As a workaround, you can go to trimblehelp.trimble.com. We've identified the issue and are actively working to correct it. Sorry for the inconvenience.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Dear Valued Jobpac Connect Customers, We are currently investigating a technical issue specifically affecting Excel report generation and downloads across the Jobpac Connect platform. During this time, users may encounter unexpected error messages or find that downloads fail to initiate. Our engineering and quality teams are treating this as a high-priority incident and are working urgently to identify the root cause. We apologize for the disruption to your reporting workflows and will provide a further status update as soon as possible. Regards, The Jobpac Connect Team

Dear Valued Jobpac Connect Customers, Following our investigation into the reporting errors reported yesterday, we successfully deployed a technical fix late last night. Our testing confirms that report generation and Excel downloads are now functioning as expected. We have moved into a monitoring phase to ensure sustained stability as system traffic increases this morning. We appreciate your patience while we worked to resolve this. Should you encounter any further issues, please notify our support team immediately. Regards, The Jobpac Connect Team

Dear Valued Jobpac Connect Customers, Following our successful fix and an extended period of monitoring, we have received no further reports of errors related to Excel report generation. We can now confirm that this issue is fully resolved and all reporting services are performing at optimal levels. We appreciate your patience while we worked to restore this functionality. Regards, The Jobpac Connect Team

Dear Valued Jobpac Connect Customers, We are currently investigating reports from some customers of intermittent login difficulties and increased response latency across several Jobpac APIs. Please be assured that our engineering and quality teams are treating this as a high-priority incident. We are actively working to identify the root cause and restore full system performance. We appreciate your patience as we resolve this matter. We will provide a further status update as soon as new information becomes available. Regards Jobpac Connect Team

Dear Valued Jobpac Connect Customers, We are providing a follow-up regarding the intermittent login difficulties and API latency reported earlier today. Our technical teams are continuing their deep-dive investigation into the root cause. Please be assured that resolving this remains our highest priority. We sincerely appreciate your continued patience. We will provide another update as soon as we have significant progress to report. Regards, The Jobpac Connect Team

Dear Valued Jobpac Connect Customers, We are pleased to inform you that our technical teams have successfully identified the root cause of the login difficulties and API latency reported earlier today. We are now actively working on a resolution. Thank you for your continued patience. Regards, The Jobpac Connect Team

Dear Valued Jobpac Connect Customers, We are pleased to confirm that the issues affecting login authentication and API latency have been fully resolved. All systems are now operating at standard performance levels. While service is restored, our engineering and quality teams will continue to actively monitor the environment throughout the day to ensure sustained stability and optimal responsiveness. We sincerely apologize for the disruption to your operations and thank you for your patience while we worked to resolve this matter. Regards, The Jobpac Connect Team

Dear Valued Jobpac Connect Customers, Following our successful resolution and a period of extended monitoring, we have received no further reports of login difficulties or API latency. We can now confirm that this issue is fully resolved and all systems are performing at optimal levels. Our team will continue to maintain standard oversight to ensure ongoing stability. We apologize once again for the inconvenience and thank you for your patience throughout this process. Regards, The Jobpac Connect Team

We are aware of some users being unable to view and select their expected Enterprise immediately after login. Users can resolve this by clearing their browser cache.

This incident has been resolved.