Trustpilot outage history

Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

We've identified an issue with https://business.trustpilot.com/. For now, users can access specific sub-domains such as: https://ie.business.trustpilot.com https://jp.business.trustpilot.com https://pt.business.trustpilot.com https://no.business.trustpilot.com https://ca.business.trustpilot.com https://nl-be.business.trustpilot.com https://uk.business.trustpilot.com https://fr.business.trustpilot.com https://dk.business.trustpilot.com https://es.business.trustpilot.com https://se.business.trustpilot.com https://nl.business.trustpilot.com https://au.business.trustpilot.com https://fr-be.business.trustpilot.com https://br.business.trustpilot.com https://fi.business.trustpilot.com https://de.business.trustpilot.com https://it.business.trustpilot.com https://nz.business.trustpilot.com https://pl.business.trustpilot.com https://at.business.trustpilot.com https://ch.business.trustpilot.com

This incident is now resolved and everything is working as expected

Customers using Product Review widgets with review sharing may not be showing reviews as expected.

An upgrade to one our databases has not gone as smoothly as expected. We are currently working on getting it back and running properly.

We have been unable to mitigate the issue to acceptable levels without it resulting in service degradation. A closer careful look will be required tomorrow to resolve this incident. Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible.

We believe no that the issue has been resolved and that Product Review widgets with review sharing should be working as expected. We will continue to monitor for a couple of hours just in case.

Having monitored this feature for some time now, we believe that this incident is now resolved and everything is working as expected

We are currently investigating this issue which may be impacting some users in accessing their business product catalog.

We are continuing to investigate this issue. The product catalog and related areas of the B2B app are currently impacted, along with potential impact on some widgets.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

This incident has been resolved.

We are continuing to investigate this issue.

This incident has been resolved.

Invitation history is not loading correctly for some users and invitation changes are slow to update.

We’ve identified the cause of the issue and made changes to mitigate. We continue to monitor the situation.

All systems continue to operate as expected.

Some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

Due to 3rd party provider outage, some users are having trouble logging in or signing up for an account right now. Trustpilot is aware of the issue and is actively monitoring the situation. We apologise for any inconvenience.

Our 3rd-party provider has applied a fix, and we continue to monitor platform health.

This incident has been resolved.

We are currently investigating an incident affecting the successful publishing of submitted reviews. We'll provide further updates by 12:00 UTC.

This incident may also affect some functionality for users of our business app, including flagging reviews. Thank you for your patience and understanding while we aim to resolve this issue as soon as possible.

We have identified the root cause and taken steps to resolve the issue.

We have resolved the root cause and continue to monitor the situation. Affected B2B / business app functionality has been restored, and any delayed publishing of reviews should be addressed in the next 30 minutes.

The incident has now been resolved. Thank you for your patience and unerstanding.

Some users are having trouble signing up for a free business account using the Google Sign-up option. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users are having trouble accessing our business app at the moment. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

This incident has been resolved.

We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

We continue to investigate this issue and will provide further updates when they become available.

We believe we have identified a contributing factor to this incident and are testing a potential fix. Some customers may continue to see stale product information and we plan to reprocess product updates once we have confidence that a fix has been found.

A fix has been deployed. We'll begin to cautiously reprocess delayed product updates whilst continuing to monitor the situation.

We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events and anticipate completing this data reconciliation by early afternoon, ~13:00 UTC.

We continue to monitor the situation, and all signs look good. We're working on reprocessing any delayed webhook events. This has taken a little longer than expected. We'll provide an update on progress by 11:00 UTC.

This incident has been resolved.

We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

Some users are having difficulty with re-authenticating with our integration on Zapier at the moment, no invitations are being sent. Trustpilot is aware of the issue and working to resolve it urgently. We apologize for any inconvenience.

Users may be experiencing a partial outage with Zapier integration invitations. The Trustpilot team has identified the issue and is currently working on a permanent solution. In the meantime, if you need to send invitations via Zapier urgently, we recommend re-authenticating the Zapier integration. We apologize for any inconvenience this may cause.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

Degraded performance on consumer profile pages. We are currently investigating.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

At the moment we're experience data replication issues in our backend. We're currently working on this issue. We're sorry for any inconveniences.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

The fix has now been confirmed.

We are currently investigating this issue.

We have identified the issue, deployed a fix to address the issue, and we continue to monitor the situation.

The fix that we've deployed may mean you need to sign out of your b2b account, and sign back in again.

Thanks for your patience. Having monitored the situation for some time, we're happy that it is now resolved.

Currently, business users are unable to log in to the B2B app using SSO.

We are continuing to investigate this issue.

A fix has been implemented. We are currently monitoring the situation.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're aware of an issue delaying the sending of review invitations emails and custom template emails. We're currently investigating.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented. We are actively processing through the queue of delayed review invitation emails, and will continue to monitor progress.

This incident has been resolved.

We are currently experiencing intermittent loading issues with our B2B application. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

The issue has been identified and a fix is being implemented.

B2B app performance has been restored to normal, and we are actively monitoring our systems. Thank you for your patience and understanding.

This incident has now been resolved and the B2B app is fully functional. Thank you for your patience and understanding.